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Old 07-05-2013, 11:20 AM   #1
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American Retailers Rock.. Canadian, Not so much

American retailers Rock.. Canadian, Not so much!

My first parts rant...
Excited about my new Jeep,and after researching parts for several months during the assembly, I decided to pull the trigger on Wheels, Tires, Lift, and Calibrator. With great savings on wheels I decided to order from the U.S even with shipping, duty, and brokerage costs they were cheaper!
The lift and calibrator I ordered from a well known Canadian Retailer.
I assumed these common parts would arrive first so I could install the lift and calibrate for the larger wheels and tires. I went ahead and placed my order.
I just checked my order from the Canadian Retailer and yup you guessed it ... Day 10 and the order is still Pending
The Wheels and Tires Delivered! Traveling 3,307 km in 5 days, crossing Borders, Provinces, and inspections from the Border Gestapo.
Still waiting on my Canadian order to be accepted let alone shipped, Good Grief!

Is it even worth it to shop in Canada anymore????

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Old 07-05-2013, 11:23 AM   #2
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Originally Posted by Silver Billet View Post
American retailers Rock.. Canadian, Not so much!

My first parts rant...
Excited about my new Jeep,and after researching parts for several months during the assembly, I decided to pull the trigger on Wheels, Tires, Lift, and Calibrator. With great savings on wheels I decided to order from the U.S even with shipping, duty, and brokerage costs they were cheaper!
The lift and calibrator I ordered from a well known Canadian Retailer.
I assumed these common parts would arrive first so I could install the lift and calibrate for the larger wheels and tires. I went ahead and placed my order.
I just checked my order from the Canadian Retailer and yup you guessed it ... Day 10 and the order is still Pending
The Wheels and Tires Delivered! Traveling 3,307 km in 5 days, crossing Borders, Provinces, and inspections from the Border Gestapo.
Still waiting on my Canadian order to be accepted let alone shipped, Good Grief!

Is it even worth it to shop in Canada anymore????
I try to shop in Canada when I can. If you want to keep sending money south to save a few bucks, that's your prerogative of course.

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Old 07-05-2013, 11:50 AM   #3
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Did you read my post about Canadian Retailer has had my order for 10 days and it's still pending, meaning it's on hold, while my American order was shipped the same day and delivered in 5 days!
This isn't about about saving money. It's about getting a few commonly installed parts before Christmas...
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Old 07-05-2013, 11:58 AM   #4
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Did you read my post about Canadian Retailer has had my order for 10 days and it's still pending, meaning it's on hold, while my American order was shipped the same day and delivered in 5 days!
This isn't about about saving money. It's about getting a few commonly installed parts before Christmas...
Yep. I read it. Best of luck...
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Old 07-05-2013, 07:18 PM   #5
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Yep. I read it. Best of luck...
x2, good luck. Did you check with them re: parts in stock first? I try to and if I'm told no I start shopping around.
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Old 07-13-2013, 09:10 PM   #6
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Originally Posted by Silver Billet View Post
Ok pet,
#1 Rule, if you don't like a thread ignore it.

I have read your post's and believe me 90% of your posts are immature, condescending and of no help...yes, Troll like, and your telling me I'm the troll?
What are u 12?? grow up pet!
Listen close Pet, reread your own posts then ask how do I come across.. I help people just like u. Yes i can help!
Do you have any friends in the real world?
Do u dream in colour?
Do you even have a jeep or drive mom's Edge? apparently you like to post about it!
At way age did u walk alone?
Does your knuckles scrape the ground when u walk??

Reread The First Sentence!
I've also have reached the point where I shop the U.S. sites and either ship here or to a relative south of the border.. much faster and so far the price is better too. I still test the local market though as I would like to buy more locally, all things being equal. So, I can certainly see why you are frustrated with this level of service as well as the insensitive and generally dumb replies to your original post.
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Old 07-14-2013, 01:14 AM   #7
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Living in a border town gives me access to much better deals than the average Canadian Jeeper. $0 shipping, $0 in brokerage and so far I've had $0 in taxes or duties at the border with my US parts.

For me, saving $100's is worth it to me... that's more money I have left for gas and groceries rather than overpaying for the same items in Canada. I always check the prices in Canada, most of the items I want aren't even available and if they are, they are marked up. Why is the same tire $60 cheaper in Detroit? Why is the same wheel $70 cheaper? Multiply that by 5 and you have a huge savings, even with taxes at the border.

I do support Canadian businesses, but I've found that with Jeep parts/mods (auto parts), things are much cheaper in the US. When I can get it shipped 5 minutes from my door for free and at a much lower cost, I take it.
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Old 07-14-2013, 10:19 AM   #8
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Ok pet,

Reread The First Sentence!
K. Don't know who pet is?
Please at least try to support local and or Canadian retailers.

Take your Jeep out for a drive and enjoy your day!
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Old 07-14-2013, 12:14 PM   #9
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Living in a border town gives me access to much better deals than the average Canadian Jeeper. $0 shipping, $0 in brokerage and so far I've had $0 in taxes or duties at the border with my US parts.

For me, saving $100's is worth it to me... that's more money I have left for gas and groceries rather than overpaying for the same items in Canada. I always check the prices in Canada, most of the items I want aren't even available and if they are, they are marked up. Why is the same tire $60 cheaper in Detroit? Why is the same wheel $70 cheaper? Multiply that by 5 and you have a huge savings, even with taxes at the border.

I do support Canadian businesses, but I've found that with Jeep parts/mods (auto parts), things are much cheaper in the US. When I can get it shipped 5 minutes from my door for free and at a much lower cost, I take it.

Yes my last purchase has certainly left a bad taste for shopping in Canada for what I thought were commonly supplied parts for a Jeep specialty store.
I learned a few things along the way...

Don't always believe the Vendor's web page, If ordering online call and confirm the order and it's price and shipping time.

Use Visa never PayPal. PayPal takes a long time to dispute purchases while
Visa guarantees the purchase or at least mine does.

Shopping in Canada sucks for Automotive related mods, I already knew that with my other toys but with Jeeps it's even worse.

Forums these days are full of keyboard Commandos, if the comments were made face to face they would be in a whole world of hurt, sad isn't it..
I have to remember Lots of people post for different reasons.
Some to vent anxiety for the unknown.
Some post to feel self important.
Some to increase post count.
Some just because they are simply immature.
It's easier to ignore and block them. Like I have just done to the pet.

.
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Old 07-14-2013, 12:20 PM   #10
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Originally Posted by Silver Billet View Post
Yes my last purchase has certainly left a bad taste for shopping in Canada for what I thought were commonly supplied parts for a Jeep specialty store.
I learned a few things along the way...

Don't always believe the Vendor's web page, If ordering online call and confirm the order and it's price and shipping time.
Use Visa never PayPal. PayPal takes a long time to dispute purchases while
Visa guarantees the purchase or at least mine does.

Shopping in Canada sucks for Automotive related mods, I already knew that with my other toys but with Jeeps it's even worse.
PayPal is absolute garbage. I never used it again after I had to fight to get unauthorized charges refunded. Best thing about going over to Detroit is that I can gas up and save another $20-25 on a tank of gas then make a day of it shopping...
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Old 07-28-2013, 02:44 PM   #11
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I've noticed too that American retailers seem to have their sh*t together regarding customer service. I try to shop Canadian whenever I can, but I've gotten to the point where I hate the Canadian attitude where it feels like the retailers are doing ME a favour by allowing me to shop at their store.

I realize I'm generalizing, but it's a trend I've noticed all my life in Canada. Customer service is generally not our first priority up here.
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Old 07-29-2013, 07:54 PM   #12
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Originally Posted by Silver Billet View Post
American retailers Rock.. Canadian, Not so much!

My first parts rant...
Excited about my new Jeep,and after researching parts for several months during the assembly, I decided to pull the trigger on Wheels, Tires, Lift, and Calibrator. With great savings on wheels I decided to order from the U.S even with shipping, duty, and brokerage costs they were cheaper!
The lift and calibrator I ordered from a well known Canadian Retailer.
I assumed these common parts would arrive first so I could install the lift and calibrate for the larger wheels and tires. I went ahead and placed my order.
I just checked my order from the Canadian Retailer and yup you guessed it ... Day 10 and the order is still Pending
The Wheels and Tires Delivered! Traveling 3,307 km in 5 days, crossing Borders, Provinces, and inspections from the Border Gestapo.
Still waiting on my Canadian order to be accepted let alone shipped, Good Grief!

Is it even worth it to shop in Canada anymore????
I have to agree, it's frustrating paying the duties and then the brokerage fees but at least you get the item in a week. I ordered a dirty dog netting on June 15 from a well known place 30 minutes away. I received my item finally last week. I even called them to see what the hold up twas, typical answer back order.
Happy now as it looks great but my next order I'll be picking up - half doors, tires and rims!
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Old 11-10-2013, 06:05 PM   #13
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I live in a border town, I buy almost nothing in Canada for my jeep. Its not the price that bothers me, its the cost of shipping, selection, and availability.
I have a Amazon Prime account that gives me free 2 day shipping to my US postal box.
Saves me thousands.
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Old 01-15-2014, 11:43 AM   #14
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I try to shop in Canada when I can. If you want to keep sending money south to save a few bucks, that's your prerogative of course.
I don't get this attitude at all. If the people you were buying from in Canada were as patriotic as you profess to be, they wouldn't be ripping you off in the first place.
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Old 01-15-2014, 07:51 PM   #15
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I never had a problem in Red Deer. been buying parts for years at same cost as listed in U.S. Plus get a club discount
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Old 01-16-2014, 12:00 PM   #16
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Was looking for some upgraded foglight bulbs for my JKU... double the price in Canada at the one place I can find them. Difference between Amazon.com & Amazon.ca prices can be extreme.
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Old 01-16-2014, 02:05 PM   #17
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I never buy anything in Canada if I can help it. The shipping, the prices the customer service up here is terrible compared to the US. They've got there act together.

We use a receiver just south of the border in Vancouver. I ship everything there. My wife goes down once every 2 weeks. Fills the Jeep up with gas at about 40 to 50 cents less a litre and if the purchases are under $250.00, the Canadian border guard just waves her through. No duty and no tax.

Plus most of the stuff I order includes free shipping and is usually at my receiver in 3 to 5 days.

I just bought tires for my Harley and my Mustang. Saved more than half off of the best price I could find up here.

If you looking for tires try Tire Rack or TireBuyer.com

Both are great but Tire Buyer has pretty much the same prices and Tire Rack but includes shipping.

I always use Amazon.com and PayPal. Super easy once you are set up.

Bough a giant jug of Armor All for less than I can get a tiny squirt bottle up here. I just don't get why we are getting hosed so bad!!
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Old 01-22-2014, 11:13 AM   #18
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declared a warn 9.5cti at the windsor border and was waved through 0 taxes a good day indeed
CBSA seems to be way more lax on collecting duties and taxes of late FWIW
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Old 01-22-2014, 02:30 PM   #19
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declared a warn 9.5cti at the windsor border and was waved through 0 taxes a good day indeed
CBSA seems to be way more lax on collecting duties and taxes of late FWIW
Me too. Have been waved through with up to $330 US worth of goods at the Tunnel. Ship for free to my Detroit box and bring it across = saves a small fortune in brokerage, postage and overall cost. With the American dollar rising, the savings is a little smaller but still there.
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Old 01-30-2014, 12:53 AM   #20
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I'd LOVE to be able to confidently buy everything I need via Canadian retailers. Sadly, I've had far too many negative experiences to have much faith in our country's sales & service industry. For the most part, our neighbours to the south have customer service down to an art. That being said, for the good experiences I've had up here I'll happily pay a few extra shekels to give Canadians my business. 1010tires for example...nothing but good things from them.

On that note, has anyone dealt directly with DirtyDog? If so, was it better than going through a distributor (as in derf1872's case)?
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Old 01-30-2014, 07:14 PM   #21
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I'd LOVE to be able to confidently buy everything I need via Canadian retailers. Sadly, I've had far too many negative experiences to have much faith in our country's sales & service industry. For the most part, our neighbours to the south have customer service down to an art. That being said, for the good experiences I've had up here I'll happily pay a few extra shekels to give Canadians my business. 1010tires for example...nothing but good things from them.

On that note, has anyone dealt directly with DirtyDog? If so, was it better than going through a distributor (as in derf1872's case)?
North shore offroad id a great place to buy parts in B.C. also Jeep thrills is good.
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Old 01-31-2014, 03:15 AM   #22
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North shore offroad id a great place to buy parts in B.C. also Jeep thrills is good.
Awesome. Thanks OC!
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Old 02-02-2014, 12:59 AM   #23
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I buy as much as I can from Canadian shops but if the product is more than 50% more (before taxes) from the Canadian retailer I will order from the US
got a good freight company in detroit that only charges $8 for the first package and $7 for any additional at the same time
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Old 02-02-2014, 02:17 PM   #24
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got a good freight company in detroit that only charges $8 for the first package and $7 for any additional at the same time
$5 for each parcel under 70 lbs, for me. They also offer a 1yr membership for $59.99 and unlimited packages drop to $2 each. The depot is about 3 blocks from the tunnel as well, very convenient for me.

http://detroitmailbox.com/prices.html
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Old 04-12-2014, 03:34 PM   #25
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I tried to order a set of side steps from a US store, "Extreme Terrain" and couldn't seem to use my Canadian billing address and ship to Detroit, like I've done so many times before with other companies. I emailed them and hope I can still order. If not, I'll be disappointed. $189 for 2 stainless steel side step bars with free shipping is an awesome deal!
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Old 04-12-2014, 11:03 PM   #26
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I was told about CBI in Buffalo New York. 15 minutes from Niagara Falls border
They give you an American address and you get free shipping with Quadratec. They will hold your item until you pick it up and charge 5.95 per package.
I have a friend who swears buy them. I'm ordering half doors and will drive there to pick them up once it's hotter. I'll let everyone know if it's good.
I also use 4wheelparts in Burlington who are great and fast service, only thing is pricing is much cheaper using Quadratec in USA.
Half doors for 4dr is approx $1700 with exchange and 4wheelparts is $2200. Just to much difference to not go to States.
Their web is www.cbiusa.com
If anyone else has used them please share you experience
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Old 04-12-2014, 11:17 PM   #27
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I tried to order a set of side steps from a US store, "Extreme Terrain" and couldn't seem to use my Canadian billing address and ship to Detroit, like I've done so many times before with other companies. I emailed them and hope I can still order. If not, I'll be disappointed. $189 for 2 stainless steel side step bars with free shipping is an awesome deal!
Try Quadratec. They have lots of different side steps. Free shipping if you have USA shipping address in Detroit.
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Old 04-17-2014, 05:07 PM   #28
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I tried to order a set of side steps from a US store, "Extreme Terrain" and couldn't seem to use my Canadian billing address and ship to Detroit, like I've done so many times before with other companies. I emailed them and hope I can still order. If not, I'll be disappointed. $189 for 2 stainless steel side step bars with free shipping is an awesome deal!

if you ever need to receive a larger package than 70LBS these folks have the same rate for anything from a letter to a packed pallet
Northern Border In Transit in Detroit, MI - 313-962-0002
less than 5 minutes from the bridge as well
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Old 04-17-2014, 05:19 PM   #29
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Try Quadratec. They have lots of different side steps. Free shipping if you have USA shipping address in Detroit.
Extreme Terrain did ship to my Detroit address, had to call in the order as their checkout system wasn't setup for a Canadian billing address. Got a $10 off coupon as well E.T was $50 cheaper on the same side steps.

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if you ever need to receive a larger package than 70LBS these folks have the same rate for anything from a letter to a packed pallet
less than 5 minutes from the bridge as well
Where I go, it's 3 blocks from the Tunnel. I will keep that in mind if I get a heavy package though.
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Old 04-17-2014, 05:35 PM   #30
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I'm beginning to understand why this thread was started. I ordered from a Canadian Store last Thursday, I check my order status daily, my order still hasn't been processed. I was hoping I would have what I ordered for this Easter long weekend!
Thinking about looking into the Detroit Mail Boxes a few of you posted..

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