Originally Posted by kyoerob
I have a 2012 JK Sahara Unlim.
New to the Jeep scene.
Service Dept keeps asking me if I want to do a software update, everytime i'm in for an oil change... which is $200.00. Is this neccessary? And - what are repercussion's if I do not?
Thanks for any help.
Never heard of such a thing. Software updates are sometimes needed for one reason or another, but I've always heard of them being offered under warranty.
And that would essentially be my response to the service department. Is there something wrong with the computer or the software, or not? Because if there is, then it's defective and needs to be fixed under warranty. If there's not, then it doesn't need to be fixed. Either way, you don't pay $200.
If they claim there is something wrong but that it's not covered under warranty, then request they show you the provision in the warranty manual stating that computer/software defects are not covered.
To that end, my 2010 warranty manual states the following:
The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your vehicle when it left the manufacturing plant that is defective in material, workmanship or factory preparation. There is no list of covered parts since the only exception are tires and Unwired headphones. You pay nothing for these repairs. These warranty repairs or adjustments — including all parts and labor connected with them — will be made by your dealer at no charge, using new or remanufactured parts.
Sounds to me like the computer/software is covered. Period.
If they persist at that point, then I'd look elsewhere for service.