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Old 01-04-2013, 09:18 AM   #1
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I have a 2012 JK Sahara Unlim.
New to the Jeep scene.
Service Dept keeps asking me if I want to do a software update, everytime i'm in for an oil change... which is $200.00. Is this neccessary? And - what are repercussion's if I do not?
Thanks for any help.

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Old 01-04-2013, 09:54 AM   #2
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Because this is the newbie check-in area, you may not get the answers you are looking for. I suggest you check out this area and post you questions there:

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Old 01-04-2013, 10:10 AM   #3
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Old 01-04-2013, 10:14 AM   #4
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Quote:
Originally Posted by kyoerob View Post
I have a 2012 JK Sahara Unlim.
New to the Jeep scene.
Service Dept keeps asking me if I want to do a software update, everytime i'm in for an oil change... which is $200.00. Is this neccessary? And - what are repercussion's if I do not?
Thanks for any help.
Never heard of such a thing. Software updates are sometimes needed for one reason or another, but I've always heard of them being offered under warranty.

And that would essentially be my response to the service department. Is there something wrong with the computer or the software, or not? Because if there is, then it's defective and needs to be fixed under warranty. If there's not, then it doesn't need to be fixed. Either way, you don't pay $200.

If they claim there is something wrong but that it's not covered under warranty, then request they show you the provision in the warranty manual stating that computer/software defects are not covered.

To that end, my 2010 warranty manual states the following:

Quote:
The Basic Limited Warranty covers the cost of all parts and labor needed to repair any item on your vehicle when it left the manufacturing plant that is defective in material, workmanship or factory preparation. There is no list of covered parts since the only exception are tires and Unwired headphones. You pay nothing for these repairs. These warranty repairs or adjustments — including all parts and labor connected with them — will be made by your dealer at no charge, using new or remanufactured parts.
Sounds to me like the computer/software is covered. Period.

If they persist at that point, then I'd look elsewhere for service.
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Old 01-04-2013, 10:17 AM   #5
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Never heard of such a thing??? What did they say the update was for, and if needed, why wouldnt it be covered under warranty?
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Old 01-04-2013, 10:51 AM   #6
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Old 01-04-2013, 12:57 PM   #7
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Thanks for all your help, guys. Will question them further, (with my updated knowledge - now) when I go back.
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Old 01-04-2013, 07:16 PM   #8
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Welcome to the forum!!!! Yeah my Ford has the same issue is it worth it??? I didn't think soo just some nnew maps for me.
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Old 01-05-2013, 04:07 AM   #9
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