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Old 01-16-2013, 02:25 PM   #91
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Quote:
Originally Posted by jdmowery View Post
Another disappointed customer here, I ordered my rails on 12/28/12 and have yet to see them. I ordered my winch, front bumper, rear bumper and tire carrier yesterday from a different vendor and they'll be at my local shop for install tomorrow. I really wanted to work with Extreme but couldn't see tying up another $3000+ and have nothing to show for it.

I'll be trying to reach Customer Service today.
Jdmowery,

I'm sorry for the delay on your products. I can definitely look into this for you and see where your parts are. Shoot me a PM with your order number included and I'll have my best CS Manager contact you directly and get you all squared away!

I really hope this doesn't ruin our relationship. I appreciate your patience with us while we get you taken care of!
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Old 01-16-2013, 02:44 PM   #92
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I just cancelled my order and requested a refund, Customer Service can't even tell me when to expect my sliders.
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Old 01-16-2013, 02:51 PM   #93
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Originally Posted by jdmowery View Post
I just cancelled my order and requested a refund, Customer Service can't even tell me when to expect my sliders.
Xt doeant send the rails out they come straight from ace. Ace has to build to order heard some people waiting two months for theres.
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Old 01-16-2013, 03:05 PM   #94
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Guys I realize that Ace is part of the issue but I'm also disappointed in the lack of responsiveness from ET's Customer Service...happy you guys had great experiences but mine wasn't at all
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Old 01-16-2013, 03:15 PM   #95
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Guys I realize that Ace is part of the issue but I'm also disappointed in the lack of responsiveness from ET's Customer Service...happy you guys had great experiences but mine wasn't at all
I ordered my rails from Jason at krawloff-road and had to wait 3 week for mine i got the tracking number from ace 2 days before they came
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Old 01-16-2013, 03:28 PM   #96
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I just placed an order for some rugged ridge TJ mats yesterday before checking this thread so I missed out on the forum discount. Any way I can get it at this point or is it too late? My order number is 1929048. Thanks!
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Old 01-16-2013, 03:37 PM   #97
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Originally Posted by Jwolfer View Post
I just placed an order for some rugged ridge TJ mats yesterday before checking this thread so I missed out on the forum discount. Any way I can get it at this point or is it too late? My order number is 1929048. Thanks!
Call customer service ASAP. They can hold the order until you get the code.
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Old 01-16-2013, 04:29 PM   #98
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Hey guys,

I see there's a ton of interest in ACE Rock sliders, but there is some concerns about ship times. We're working with ACE to try and speed things up and get these orders out as quickly as they can make them! Right now the volume is just too much, if anyone's looking to place an order for these, please expect at least 2 weeks for delivery.

We'll let everyone know when they're all caught up!

Quote:
Originally Posted by jdmowery View Post
I just cancelled my order and requested a refund, Customer Service can't even tell me when to expect my sliders.
I'm sorry that we had to come to this. We really appreciate your business and the oppurtinty to fulfill your oder. Unfourntely do to backlogged product from the Manufacture, we're still looking at another 1-2 weeks until they're caught up.

If there's anything I can do to keep you as a customer, please let me know!

Quote:
Originally Posted by Jwolfer View Post
I just placed an order for some rugged ridge TJ mats yesterday before checking this thread so I missed out on the forum discount. Any way I can get it at this point or is it too late? My order number is 1929048. Thanks!
Yes, we can Credit you back the 6%. Give my CS team a call and we'll gladly hook you up! I'll shoot you a PM with the discount code included.
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Old 01-16-2013, 05:01 PM   #99
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Sounds great. I'll call as soon as I get that PM.
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Old 01-16-2013, 05:19 PM   #100
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Phil I'll send you a PM.
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Old 01-16-2013, 05:39 PM   #101
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Sounds great. I'll call as soon as I get that PM.
Sent. Thanks again!
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Old 01-16-2013, 11:35 PM   #102
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Old 01-17-2013, 11:20 PM   #103
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Teraflex 2.5" Lift

Phil, ACE rails are installed and look great. Now I'm ready for the Teraflex 2.5" lift kit 1352000. Can you shoot me a price? Thanks again!!
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Old 01-18-2013, 12:37 AM   #104
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Hey Phil thought I sent you a pm don't know if you got it or not but was wondering if the 6% discount was on the whole order or just one item?
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Old 01-18-2013, 09:57 AM   #105
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Originally Posted by BillyTheKid
Hey Phil thought I sent you a pm don't know if you got it or not but was wondering if the 6% discount was on the whole order or just one item?
I'd like to know this as well, and also I'd love for you to PM me the code. Got some birthday cash to spend on the jeep :-)
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Old 01-18-2013, 10:05 AM   #106
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Originally Posted by BillyTheKid View Post
Hey Phil thought I sent you a pm don't know if you got it or not but was wondering if the 6% discount was on the whole order or just one item?

Billy, He cannot give you the code unless you have over 25 posts due to forum rules. He did post this earlier in the thread:

"Unfortunately, because of our agreement with the forums, we can only give it to active members with 25+ posts. I hope you understand! In the meantime, here is a coupon code for $5 off orders over $100:

xforumsj5offx"

And I was able to use the 6% off code on my entire order.
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Old 01-18-2013, 11:04 AM   #107
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Originally Posted by JeffC View Post
Phil, ACE rails are installed and look great. Now I'm ready for the Teraflex 2.5" lift kit 1352000. Can you shoot me a price? Thanks again!!
Yes. I'll shoot you over a quote for the Teraflex 2.5" lift! I'm glad to hear you're enjoying the Ace Rails.

Quote:
Originally Posted by BillyTheKid View Post
Hey Phil thought I sent you a pm don't know if you got it or not but was wondering if the 6% discount was on the whole order or just one item?
Quote:
Originally Posted by AUskier View Post
I'd like to know this as well, and also I'd love for you to PM me the code. Got some birthday cash to spend on the jeep :-)
Hey Guys,

I'll shoot you over the discount code now! This Code gives you a 6% discount off of your entire order.

Enjoy!
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Old 01-18-2013, 02:37 PM   #108
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Hi Phil.

I am sending you a PM about a order I placed for ACE rock rails a week ago.

Keep up the good work.
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Old 01-18-2013, 05:17 PM   #109
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Hi Phil.

Thanks for helping me so quickly. Your guys rock.
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Old 01-18-2013, 07:18 PM   #110
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Hey Phil -

Got the 2013 calendar the other day. It's hanging up at work and looks awesome!
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Old 01-18-2013, 10:40 PM   #111
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Hello Phil, do you sell ion rims?
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Old 01-19-2013, 01:50 PM   #112
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Old 01-19-2013, 10:27 PM   #113
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Just needed to say thanks you guy saved me again long story I post already hope to some day meet you guys your staff is great and know theirs s#*t thanks guys ...
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Old 01-21-2013, 04:09 PM   #114
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Quote:
Originally Posted by whiteyjfm View Post
Hi Phil.

I am sending you a PM about a order I placed for ACE rock rails a week ago.

Keep up the good work.
Quote:
Originally Posted by whiteyjfm View Post
Hi Phil.

Thanks for helping me so quickly. Your guys rock.
Thank you for the kind words! We really appreciate it. I've Replied to your PM, will get you all squared away in with the parts you're after in no time!

Quote:
Originally Posted by real4x4 View Post
Hey Phil -

Got the 2013 calendar the other day. It's hanging up at work and looks awesome!
I'm glad to hear you're enjoying your 2013 Calendar! Let me know if you ever have any questions or need some assistance.

Quote:
Originally Posted by hooked422 View Post
Hello Phil, do you sell ion rims?
Quote:
Originally Posted by dude33 View Post
Just needed to say thanks you guy saved me again long story I post already hope to some day meet you guys your staff is great and know theirs s#*t thanks guys ...
Hey,

The real thanks goes to you! Thanks for being a great and loyal customer. I'm glad my CS team was able to get you squared away. Let me know if you ever have any further questions or need some assistance!
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Old 01-22-2013, 01:05 AM   #115
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Hay Phil think air lockers next for the YJ after rear bumper/ tire rack .. Then im starting all over with a 99 Tj im putting a diesel vw motor in so you'll be hearing from me thanks again to you and your great staff you guys rock ...
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Old 01-22-2013, 12:18 PM   #116
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Hay Phil think air lockers next for the YJ after rear bumper/ tire rack .. Then im starting all over with a 99 Tj im putting a diesel vw motor in so you'll be hearing from me thanks again to you and your great staff you guys rock ...
Sounds great Dude! It sounds like you have some really cool plans for your TJ, I'm looking forward to following along with your build.

Thanks for the compliments, we really appreciate it! Let me know if you have any questions or need some assistance.
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Old 01-23-2013, 12:05 AM   #117
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Can you check in to my drive shaft and make sure I have it by Friday .we are meeting upstate and would love to rock my new Extreme Terrain windshield Rocker at are new club meeting these weekend .. And would be great to show of all the goodies I just got from you guys for my my YJ ... It Meckley ...
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Old 01-23-2013, 12:06 AM   #118
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PS they never gave me my discounts ....
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Old 01-23-2013, 01:47 PM   #119
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Can you check in to my drive shaft and make sure I have it by Friday .we are meeting upstate and would love to rock my new Extreme Terrain windshield Rocker at are new club meeting these weekend .. And would be great to show of all the goodies I just got from you guys for my my YJ ... It Meckley ...
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PS they never gave me my discounts ....
Yes, I can definitely look into this for you. Shoot me a PM with your order number and I'll look into this for you! I'll also check on the discount code, if it wasn't applied I'll be sure to credit you back the 6%.
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Old 01-23-2013, 09:45 PM   #120
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I have spent $4000 just ask Ryan he knows Meckley
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