HUUUGE Shoutout to PIAA customer care! - Jeep Wrangler Forum
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Old 08-14-2013, 10:51 AM   #1
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HUUUGE Shoutout to PIAA customer care!

Since 1999, when I bought my Dodge Ram, I've been running a set of PIAA 520 Ion Crystal Driving Lights on that and my next vehicle, my 2003 Jeep Liberty, which I recently traded for my 2013 JK. Well, after 14 years of rain, sleet, slush, salt and NY winters; never once stored in a garage, mind you, the mounting hardware finally gave up the ghost. The threads on the mounting brackets stripped when I removed them from the Liberty and some of the little mounting bolts snapped off completely. I called PIAA and explained my predicament, then asked if I could purchase the just the mounting hardware. Customer service rep, Chris, said no, but he could do better - he told me to send him the old lights and he'd replace them with a brand new set! I was flabbergasted! So for $14.20 in shipping, I received a brand new set of 520's (http://www.piaa.com/store/p/85-520-I...-Lamp-Kit.aspx! I couldn't be happier! He also sent along with the lights a few nice decals in Black, White and Silver.
Here are the old ones:

Here are the new ones:

Needless to say, I'm impressed as hell with PIAA customer service! I realize the value of dealing with a high quality, customer oriented company and PIAA didn't let me down!

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Old 08-15-2013, 11:16 AM   #2
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That's awesome! I've been running the same set for about 9 or 10 years now and still love them and havent had any issues. I don't get snow though

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Old 08-15-2013, 12:34 PM   #3
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Very nice. Nice to see a company try and keep a loyal following.
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