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Old 06-07-2014, 09:19 AM   #1
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Join Date: Jun 2014
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ProComp steel wheels

You really should make people aware of your items online that are a non stock item! I went to procomp website before ordering and they showed that you were an in stock and ready to ship site for the rock crawler 152 series! Then I contact customer service about my order and they tell me it an non stock item! And 6 to 8 weeks leave time! That's a big difference from instock and ready to ship! And when I tell customer service this exact thing, I get an email saying that back order items are usually emailed with in 5 days, to which I respond, it's not back ordered, hell, u don't even keep it in stock! Seriously something your customers should be made aware of before deciding to purchase!

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Old 06-10-2014, 03:37 PM   #2
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Join Date: Apr 2013
Posts: 42
I apologize about the confusion on this order. I did check Pro Comps website and it does show in the description that there is a 6-8 week lead time on the wheels. I will get with the web department to make sure it reflects that on our website. If you have any other questions or concerns please give me a call at the number below.

Tom Schnarrenberger
1-800-333-5535 Ext. 876
toms@4wd.com

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Tom Schnarrenberger
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Phone: 800-333-5535 x876
email: toms@4wd.com
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Old 06-10-2014, 04:45 PM   #3
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Brian, I appreciate the response. I'm sure this is where the confusion came into play, also from ProComps website.

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