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Old 03-16-2010, 06:05 PM   #1
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4 Wheel Hardware / 4WD.COM

Guys...I'm not going to sit here and bash them quite yet because they still have the opportunity to fix this, however I did want to post a warning for others as this will most likely happen to everyone using gift cards from them currently. I'll give you the whole story from the top.

I purchased nearly $300 worth of parts from 4wd.com recently and by spending x amount of dollars, I earned a free $50 gift card from them which they mailed to me a week or two later.

The other night I decided to purchase a hand throttle kit before my big trip next month so I could cheat and use it on the highway as a "redneck cruise control". However, I have no money...so I figured, perfect, I'll just use my gift card.

So I added the item to my cart, with tax and shipping my total was $45.25. I went through the checkout procedure...it asked how much money I wanted to use from my gift card so I typed in $45.25. I then submitted the order. It gave me an order confirmation page but it showed no order number, no order date, a blank shipping/billing address, no items purchased, no total, no email address, etc. I also never received a confirmation email. I tried again with no luck.

So I sent customer service an email regarding it and they said they have no record of any order since my $300 back in Feb. They recommended I try again.

Last night I tried again, this time using Internet Explorer in case it was a browser-specific glitch. Same problem. Being that I'm pretty advanced in computers, I figured their ordering system was getting confused receiving an order and the total being $0.00 so this time, I submitted the exact same order, but instead of charging $45.25 to my gift card, I typed in $44.25. It displayed my order total as being $1 so I then input my debit card details for the remaining $1. It worked perfectly! All the info was filled out correctly, I immediately received a confirmation email and all the details were correct (including the payment information), etc.

Fast forward to today...I swung past work to pick up my paycheck and ran by the bank to deposit it. The teller takes my check and deposit slip and seems to be staring awkwardly at her screen and writing a couple things down. She comes back and asks if I'm aware that my account is overdrawn and with the $33 overdraft charge, I'm $61 in the hole. I said, "What?" That's not possible...I've been watching my expenses lately to be sure that didn't happen." So I asked her for a printout of the recent transactions...and started thinking about what all I used my debit card on lately. I had around $47 in there the other day... spent $23 on gas and another $7 at lunch...which would have left me with around $17 in my account. Then it hit me...the last thing I used it for was that $1 at 4wd.com. While she was looking at her screen she said, you have a pending charge from Zenders, one from Star Fuel and I rattled off the amounts and I said, "What about 4 Wheel Parts?" and she said, "Yup" and I said, "Lemme guess... $45." and she said, "Yup."

There's the culprit!

So the reason I will not bash them yet is I haven't heard from them regarding my last email yet. I requested that they fix that charge and also reimburse me for the $33 worth of overdraft fees they caused me (and I provided them with a statement from my bank proving that their charge caused it and showing the actual amounts of the overdraft charge). They still may make everything right and if they do, then there will be no hard feelings...however, since this is obviously a computer glitch, I did want to go ahead and post this as a warning. If you have a gift card from 4wd.com, be careful with online orders for the time being...if you don't have the amount in your bank/credit card account to cover what you put on your gift card, I would hold off on ordering just in case. Otherwise, I would probably call your order in to make sure the charges go to the right places.

I will keep you folks updated on how this all pans out...I'm not holding my breath on getting my $33 back though.

By the way, yes, I did also apply for overdraft protection after this happened...lol

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Old 03-16-2010, 06:52 PM   #2
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Just for proof...

Order Confirmation

Thank you for shopping at 4wd.com. Please save this email for your records. Should you have any questions please email custserv@4wd.com or call Customer Service at 1-800-913-8195. If you requested to pickup your order at a 4Wheel Parts Store, please contact the store directly for product availability and order status. Store Locator

4Wheel Drive Hardware is always looking for ways to improve our site, and now we´d like to get you involved! Send us pictures of the Jeep parts you installed and we will give you an instant $5 off your next purchase ($10 minimum order). Plus, the image will be featured on the product description page. Learn more
Order Date: 3/15/2010 3:58:50 PM
Order Number: 1298930 check status

[Billing & Shipping Address Info Removed]

Payment Info:
XXXX-XXXX-XXXX-****

Order Summary
Hand Throttle by Teraflex
Part # TER4870400
Up to 10% off sitewide

Quantity
1

Price
$32.29

Subtotal: $32.29
Shipping: $9.99
Tax: $2.97

Gift Card ***************3180 Applied: -$44.25

Grand Total: $1.00

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Old 03-17-2010, 03:08 AM   #3
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Id like to know what comes of this...I have two gift cards that Im getting ready to use.
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Old 03-17-2010, 04:10 AM   #4
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and the moral of the story: don't use debit cards online...
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Old 03-17-2010, 08:18 AM   #5
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Originally Posted by Hilldweller View Post
and the moral of the story: don't use debit cards online...
Yeah, I didn't think about that before I canceled them all (new government regulations caused my interest rates to nearly double...so the banks say...so I said cancel em...I make 3 times the money I did 2 years ago, I'll just pay in cash (debit online)).

You still get nailed with overdraft charges with credit cards too though...they just tend to be more forgiving when you need to reverse a charge. But I'll keep you folks updated. Still no reply to my email...but they're usually on top of their communications so I figure I'll hear back from them by the time I get off work.
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Old 03-17-2010, 08:25 AM   #6
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Originally Posted by Hilldweller View Post
and the moral of the story: don't use debit cards online...
Gonna have to disagree with that.


Talk to your bank, if you haven't overdrafted before, they will usually take the charge off. esp. given these circumstances. Don't just talk to a Teller, talk to someone with at least a little Clout.

My bank reimbursed me 550.00 that was removed from an account by my ex wife, an account that she wasn't supposed to be able to access. Once I brought it up to the Management, he was quick to give me my money back. (this was after the teller told me "well she's gonna get it in the divorce anyway" to which I replied "you don't get to decide what of mine she gets.")
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Old 03-17-2010, 08:36 AM   #7
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Originally Posted by mrcarcrazy View Post
Gonna have to disagree with that.


Talk to your bank, if you haven't overdrafted before, they will usually take the charge off. esp. given these circumstances. Don't just talk to a Teller, talk to someone with at least a little Clout.

My bank reimbursed me 550.00 that was removed from an account by my ex wife, an account that she wasn't supposed to be able to access. Once I brought it up to the Management, he was quick to give me my money back. (this was after the teller told me "well she's gonna get it in the divorce anyway" to which I replied "you don't get to decide what of mine she gets.")
They didn't sound too willing...however, if 4wd.com refuses to reimburse me for the overdraft fee but removes the initial charge and puts it on the gift card like they were supposed to, aside from me smearing their name all over from them screwing up and costing me an extra $33, the bank may be willing to waive that charge since I still have the printouts that prove they are the ones who caused the overcharge and then I can print out the emails regarding the error and show the amount has been refunded.

Hilldweller is right about not using debit cards online though...if you get scammed online and there are a bunch of fraudulent charges, many banks will not reverse the charges. They may help you fight it to get the charges reversed, but they won't normally just remove the charges from your card. In other words...if you get scammed or your card is stolen and used somewhere...if you can't get your money back from the places "you" purchased stuff from, you may very well be SOL.

Whereas with credit cards...all you gotta do is call the cc company up and tell them there are unauthorized charges on your account and they'll say, "Okay. The charges have been reversed," and you will not be responsible for paying anything. Typically they will also lock that card and send you a new one with a new number as well. Credit cards are well-known for having MUCH better security features in place compared to debit cards.

And that's funny bout your ex...about her getting it in the divorce settlement that is...LOL
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Old 03-17-2010, 09:10 AM   #8
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They didn't sound too willing...however, if 4wd.com refuses to reimburse me for the overdraft fee but removes the initial charge and puts it on the gift card like they were supposed to, aside from me smearing their name all over from them screwing up and costing me an extra $33, the bank may be willing to waive that charge since I still have the printouts that prove they are the ones who caused the overcharge and then I can print out the emails regarding the error and show the amount has been refunded.

Hilldweller is right about not using debit cards online though...if you get scammed online and there are a bunch of fraudulent charges, many banks will not reverse the charges. They may help you fight it to get the charges reversed, but they won't normally just remove the charges from your card. In other words...if you get scammed or your card is stolen and used somewhere...if you can't get your money back from the places "you" purchased stuff from, you may very well be SOL.

Whereas with credit cards...all you gotta do is call the cc company up and tell them there are unauthorized charges on your account and they'll say, "Okay. The charges have been reversed," and you will not be responsible for paying anything. Typically they will also lock that card and send you a new one with a new number as well. Credit cards are well-known for having MUCH better security features in place compared to debit cards.

And that's funny bout your ex...about her getting it in the divorce settlement that is...LOL
Most Debit cards are sponsored by Visa or Mastercard...this gives you their services. A debit card when run as a credit card in a system (no PIN) is a credit card. However if you have one of the few that is not sponsored by Visa/MC then I'm shocked you can even use it online.

For example. I once bought a rollbar for a car online using my Mastercard Debit card issued by my bank. About 10 mins later Mastercard called me asking if I had indeed made that purchase, as it showed up as "suspicious".

When possible I pay for things via paypal (as an intermediate). I just never accept paypal as payment on items. They are much more interested in protecting buyers than they are sellers.

I don't have credit cards at all, they are in general an evil thing, and I avoid them.
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Old 03-17-2010, 09:36 AM   #9
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I have about $10,000 in credit card debt circling over my head...now that I'm a little older and wiser, I hate the things with a passion. They did help me build up a very respectable credit score, but they also helped me build up one helluva debt to income ratio. lol

As far as being sponsored by Visa/Mastercard, I've still heard debit cards are much less secure (even when run as credit cards...which I ALWAYS do)...unfortunately, I don't have enough personal experience with problems to detail the why's and how come's, just what I've heard from others. We shall see how this all turns out though. My stupid overdraft fee hit my account this morning...charge from 4wd.com is still pending...so we'll see if they do anything before the transaction actually goes through or they have to deal with it after it gets posted.
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Old 03-17-2010, 10:15 AM   #10
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I have about $10,000 in credit card debt circling over my head...now that I'm a little older and wiser, I hate the things with a passion. They did help me build up a very respectable credit score, but they also helped me build up one helluva debt to income ratio. lol

As far as being sponsored by Visa/Mastercard, I've still heard debit cards are much less secure (even when run as credit cards...which I ALWAYS do)...unfortunately, I don't have enough personal experience with problems to detail the why's and how come's, just what I've heard from others. We shall see how this all turns out though. My stupid overdraft fee hit my account this morning...charge from 4wd.com is still pending...so we'll see if they do anything before the transaction actually goes through or they have to deal with it after it gets posted.
The Theory is that since the Debit card takes the money directly from your account at the time of purchase your money is already gone...where as a credit card takes theoretical money...from a larger pool which you have no direct access to. This money is really the Credit companies, and they are more concerned with it disappearing, and will do more to prevent this.

However, if you have a 1/2 decent bank, they will take care of you. (wells fargo doesn't qualify as 1/2 decent in my book).

In reality intelligent online shopping, and not giving out info to just any site will prevent 95% of these "stolen card numbers". The risk is not only online though. There have been a recent (few months back) of people (servers at a restaurant for example) swiping your card into a little box that copies all the data on it, and then swiping it to pay for the meal you just ate. They then can upload these card numbers to a computer system and steal from all their customers that day. I can't remember the cities that were involved, but it just goes to show that in person isn't really much safer than online. Thieves are everywhere, being aware/cautious is the best defense. Well that or only using cash, and only carrying small amounts at a time, and locking the rest of your cash up in a very secure vault.

Credit ratings are a funny thing. At least you wised up faster than many Americans.

Oh and regarding the overdraft fee, if 4WD won't take care of it and your bank acts like they aren't interested I'd switch banks. They should value your business more than that. They are there to serve you, it is not the other way around. Don't let them walk all over you.

Story time. I went into my Bank one day to get my last 30 day history (my accounts balances seemed wrong, and the online banking wasn't working). They wanted to charge me 2.00 for the printout. I then told the teller "nevermind, I'll just close the account." She didn't care, however, she can't close accounts, so I was sent back to a manager. Guess what, they gave me a free printout. She instructed me to come to her if I needed anything, stating that the Tellers have no authority to bend rules. I now have a decent relationship with 3 of the managers at my local bank branches....They know when I come in that all I want is to be treated fairly. Sometimes you have to be Abrupt to get results. Of course the more money you have in the bank, the more they seem to be willing to do. (it shouldn't be this way IMO, but it is)
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Old 03-17-2010, 06:48 PM   #11
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Hrmmm...true...will have to talk with them next time I'm in there if this isn't resolved by then. Still no word back from 4wd.com.

I did get the UPS shipment notification and it's supposed to be delivered tomorrow (transaction still pending)...but no response to my email. If I don't hear from them within the next few days, my next action will be to file a complaint with the Better Business Bureau. Seems like businesses that actually care about customer satisfaction usually work on resolving those complaints prettttty quickly (and those that don't just never respond).

It'll be their loss though... I've spent around $1,000 there just in the past 6 months with intentions of spending a lot more there for future mods. While that's not much money in the grand scheme of things, I will be sure to tell everyone I know about this incident (hell, if I have to, I'll post a brief summary with a link to this thread right in my signature). Word of mouth is a powerful advertising tool...it can make a business and it can break it just as easily.
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Old 03-17-2010, 07:25 PM   #12
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However, if you have a 1/2 decent bank, they will take care of you. (wells fargo doesn't qualify as 1/2 decent in my book).

Oh and regarding the overdraft fee, if 4WD won't take care of it and your bank acts like they aren't interested I'd switch banks. They should value your business more than that. They are there to serve you, it is not the other way around. Don't let them walk all over you.
Yeah, I would expect the bank to be more than willing to reverse the charge in this type of situation, but really, it wasn't their mistake and 4WD should be refunding that 33 bucks. Personally, I'd work both angles, have the bank reverse the fee and pocket the 33 bucks from 4WD!!!
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Old 03-20-2010, 12:06 PM   #13
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Sorry for the lack of updates...I been out with the flu the past few days.

I received a reply back from 4wd and they admitted they made the error and have offered to provide whatever information they need in order to have the overdraft charge removed from my account; they also removed the charge to my debit card.
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Old 03-20-2010, 12:50 PM   #14
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I know it's a bit late but you cannot use gift cards for online purchases (at least at 4wd.com).

You can use them in the store only in my experience. You might be able to call a store and order over the phone and use the card.

They don't have a very good online vs. store accounting system for their customers either.
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Old 03-20-2010, 01:35 PM   #15
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Sorry for the lack of updates...I been out with the flu the past few days.

I received a reply back from 4wd and they admitted they made the error and have offered to provide whatever information they need in order to have the overdraft charge removed from my account; they also removed the charge to my debit card.

Hope you're feeling better!

They admitted that they made the error which resulted in your bank rightfully charging you an overdraft charge. They need to refund you that charge, not the bank . . . your bank didn't screw up 4WD did. If your bank is kind enough to remove the charge that's great, but 4WD should still be the one paying for the fee and if you end up getting that 33 bucks in your pocket, well it's well deserved for the time and aggravation they have caused you. As soon as they admitted to making the mistake, I would have asked for 33 dollars and a letter to the bank explaining it was their error in hopes that the ding would be removed from your account record (banks keep records of things like how many times an account is overdrawn and may use that information when making decisions).
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Old 03-20-2010, 08:18 PM   #16
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Hope you're feeling better!

They admitted that they made the error which resulted in your bank rightfully charging you an overdraft charge. They need to refund you that charge, not the bank . . . your bank didn't screw up 4WD did. If your bank is kind enough to remove the charge that's great, but 4WD should still be the one paying for the fee and if you end up getting that 33 bucks in your pocket, well it's well deserved for the time and aggravation they have caused you. As soon as they admitted to making the mistake, I would have asked for 33 dollars and a letter to the bank explaining it was their error in hopes that the ding would be removed from your account record (banks keep records of things like how many times an account is overdrawn and may use that information when making decisions).
Yeah...here's the quote from the email, they haven't specifically agreed to pay the $33 for the overdraft charge, but you're right...they did admit to being at fault. Hopefully the bank will be nice enough to remove it so I can stop fighting with everyone, but I see your point and agree with it.

Quote:
I show we did a pre-authorization for the full amount. The pre-authorization is a temporary hold on the funds and will release back into your account in 24-48 hours. If you contact the bank, ask them what they need from us to have that removed and the overdraft fees removed as well. I am sorry for the confusion and inconvenience this has caused.

Thank you,
Judy E.
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I know it's a bit late but you cannot use gift cards for online purchases (at least at 4wd.com).

You can use them in the store only in my experience. You might be able to call a store and order over the phone and use the card.

They don't have a very good online vs. store accounting system for their customers either.
They have a section in their shopping cart specifically for the usage of gift cards...but as I experienced, it apparently doesn't work quite like it's supposed to.
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Old 03-21-2010, 07:57 AM   #17
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I've used debit cards for years on the Internet. However, I set up a second account with my bank. Main funds go in one and I transfer what i want/can over to my second account. This is where i keep money that I am saving for something and it's the one I use on line. This way, by main account can't get accessed or overdrawn. And since it's with the same bank, I can immediately transfer money online between the two, if I need it
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Old 03-21-2010, 08:48 AM   #18
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Just to add some info about buying off the internet

I've been usyng my Capitol one credit card, on the internet for about 11 years, even bought a lot of firearms, from all over the country

It makes it simple with no danger to your bank accounts, Ghosthikers got that one taken care of, but

With the CC, a phone call can halt or cancel the charge immediately and I've had my card cancelled by CAPITOL ONE, because of charges that were made--NOT BY ME--and they issued me new cards

It's a little dangerous using your Bank accounts for the internet, so be very careful

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Old 03-23-2010, 10:17 PM   #19
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Yeah... I need to pay off my remaining credit card so I can start utilizing it for online purchases. According to another member, our debit cards act as a credit card when we run them through as credit (which is done with all online purchases anyway) and as long as it has the Visa/Mastercard logo, their policies should apply.

Anyway... talked to the bank today and they basically said what was already mentioned. 4wd.com made the pre-authorization, they caused the overdraft, the bank won't remove the charge, but says 4wd.com definitely should cover the $33 charge since it was caused by their error. Argh... I can't blame the bank...but why can't things ever go easy?! lol

You know... "That sucks... we'll go ahead and remove the charge this time. Enjoy!"

So I replied back to 4wd.com informing them of what the bank said...now we shall see what they have to say back. If they return my $33... they will have really won a customer over though. It will mean a lot to me in regards to how much they value their customers.
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Old 03-24-2010, 11:17 AM   #20
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So I replied back to 4wd.com informing them of what the bank said...now we shall see what they have to say back. If they return my $33... they will have really won a customer over though. It will mean a lot to me in regards to how much they value their customers.
WHAT??? How crappy has customer service become in this nation when "they will have really won a customer over" by paying you what they OWE you, after they made an error, causing you all of this hassle? You shouldn't be saying IF they return your 33 bucks . . . they'd better return that money, it was their screw up . . . you have gone above and beyond. What have they done other than screw up and create a headache for you, put a ding on your bank account status, etc? Don't be so nice . . . demand your money back, report them to the BBB, etc. Now if they admitted to the error, immediately refunded the charge, and maybe threw in a little something extra to show you they were sorry for causing this issue and valued your business, it would be a different story . . . but for you to be looking at them in a positive light after this if all they do is pay you what they owe you is nuts to me.
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Old 03-24-2010, 08:06 PM   #21
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WHAT??? How crappy has customer service become in this nation when "they will have really won a customer over" by paying you what they OWE you, after they made an error, causing you all of this hassle? You shouldn't be saying IF they return your 33 bucks . . . they'd better return that money, it was their screw up . . . you have gone above and beyond. What have they done other than screw up and create a headache for you, put a ding on your bank account status, etc? Don't be so nice . . . demand your money back, report them to the BBB, etc. Now if they admitted to the error, immediately refunded the charge, and maybe threw in a little something extra to show you they were sorry for causing this issue and valued your business, it would be a different story . . . but for you to be looking at them in a positive light after this if all they do is pay you what they owe you is nuts to me.
LOL, easy there killer...

How crappy has customer service become in this nation when "they will have really won a customer over" by paying you what they OWE you, after they made an error, causing you all of this hassle?

You nailed it with the bold portion...that's exactly why they would have won a customer over...because most big businesses I deal with nowadays couldn't give 2 sh*ts about their customers and prefer to say, "Tough sh*t!" and refuse to refund any money...and then it turns into a huge fight which almost always does result in me posting my story everywhere I can and filing a complaint with their corporate office as well as the BBB. When a business still is concerned about customer service...even if it's it's doing the appropriate thing and not necessarily going "above and beyond"...that's a good business in my book. Not because they're bending over backwards for me...but because they still actually care about their customers...unlike a lot of businesses out there.

Anywho... they replied back asking for the number of the branch I deal with so they could call and speak with a manager regarding the issue. I replied back with the number and apparently after faxing over the information showing they charged my account in error and performing many sexual favors (okay...I may be exaggerating a little), the overdraft fee has been reversed. I am glad to put this all behind me now...with no loss of money for the error...and because 4wd.com was willing to make things right instead of tell me "tough sh*t"...I will continue to provide them with my business.

And I'm no stranger to raising hell with a business when they piss me off... I just have a lot of patience. You should have seen how much hell I raised on Christmas eve when Walmart's store hours said they were open until 8pm on Christmas eve and they turned me away at 7:45pm when all I wanted to do was run in and grab a bottle of margarita mix. I called and bitched out the manager on duty telling her the giant sign on the front doors says open until 8pm (I also pointed at the sign the entire time I was yelling at the employees guarding the doors) and asking her how they can say they're open until 8 while telling me they're closed when it's 7:45. They told me it was because they had to have the store empty and the employees clocked out by 8pm...which pissed me off even more since I knew that was a lie. Did I mention, my roommate is a department manager for another area Walmart and I know their policies...their employees were scheduled to work until 9pm that night since they had a ton of cleaning to do in all their fresh food areas.

I filed a complaint with corporate and the BBB...and a couple days later I got a call from the store manager apologizing profusely (according to my roommate, their district manager is a real prick...and he said they probably got chewed out big time for turning customers away before 8pm) who then gave me a $10 gift card to help make up for my Christmas having a huge blank spot...okay...so I kinda told them I was running in for a crucial item when they turned me away and it pretty much ruined my Christmas. I didn't mention that the crucial item was an alcoholic beverage mix because I was alone and depressed on Christmas

...funny thing was, the morning after it all happened I woke up and found a 3/4 full bottle of the mix in the downstairs fridge. Whooops!
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Old 03-24-2010, 08:56 PM   #22
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Dude, that's funny . . . well not the "alone and depressed on Christmas" part, but the fact that they gave you a 10 dollar gift certificate to make up for ruining Christmas still has me rolling!!! I hear you . . . customer service really is non-existent any more . . . it's a real shame. When you can, try to give your biz to the smaller guys . . . they'll usually match or beat the big guys pricing and if you find the right vendor, the service is night and day, compared to the big guys. This would still leave a bad taste in my mouth about 4WD though . . . cheap bastards . . . its 33 bucks . . . you screwed up . . . pay the man!!! . . . I know, I know, take it easy killer!!! At least you got it taken care of and aren’t left footing the bill. Your story reminded me of a couple I've had over the years . . .

I was in Vegas with a girl I was dating . . . I think we were there that weekend for the UFC- Couture vs. Liddell fight (SWEET ). . . I don't remember if we stayed at the MGM or if the fight was there but we ended up at their buffet. Without a doubt it was the worst buffet I've ever been to. I saw some battered and fried shrimp and figured okay . . . how can I really go wrong with fried shrimp . . . bite into the first one and quickly realize that they didn't remove the shell, exoskeleton, whatever you want to call it, before they battered them. So we filled out the little comment card and they sent me a nice generic letter, along with of all things . . . two free passes to their buffet!!! Uh, no thanks, I wouldn't subject myself to that again.

And good ole Wal-Mart . . . same girl . . . had a little red Eclipse . . . needed tires and took it to Wal-Mart. Let me stop you here and explain that she didn't tell me that she was planning to let Wal-Mart touch her car beforehand. But I digress . . . so she comes over to my place in tears after spending hours at Wal-Mart. Apparently the dimwit working on her car didn't have the key for her locking lug nut lined up properly and to top it off decided to use it on his impact gun . . . and quickly broke the key. So, then he tried to JB weld it back together . . . when that didn't work he got out a saw and figured he'd just chop off the lug nuts . . . luckily the manager caught him before he started cutting and stopped him. So they shrug their shoulders, loose a couple of her lug nuts, and send her home, with the now broken key. Being less than pleased with my girlfriend being treated in such a manner, I called and ripped into the manager like I had never before. In the end, she got a rental car for the week that it took them to get her a new key for her lug nuts and a free set of tires!
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Old 03-24-2010, 11:04 PM   #23
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lol...yeah, my roommate was pissed bout me managing to get money out of Walmart. They followed him around one night and were trying to catch him shoplifting because he'd tried on a shirt late at night (OSU hoodie and he's a HUUUUUGE OSU fan) and then being a prick...he set it on a shelf. They were "visually searching" him while at the register and when he confronted them about it (he was a store manager for a large retail chain at that time...not a little dept manager at Walmart) and asked why they were being so secretive around him, they denied suspecting him of anything. And then got on their radios RIGHT IN FRONT OF HIM and were like, "Yeah...we don't see it on him, but we think he's got it stashed somewhere."

He went ballistic on them... I don't think I've ever seen him get in a person's face and scream like a drill instructor at boot camp. He stormed out pissed off and they ended up having the police department follow him home...but they never stopped him. I guess they were scared he was going to attack them or something.

Anyway... sorry...started rambling. He filed a complaint with Walmart's corporate office regarding that whole situation and all they did was call him...arranged a meeting between him and the store manager there, at which point, he bitched her out hardcore and explained that he'd offered to walk them back and show them where he'd set the shirt in order to peacefully resolve the situation and instead they chose to continue treating him like a criminal. All he got was a generic apology out of the whole ordeal. lol

Oh and while I will continue making purchases with 4wd.com...for larger purchases especially, if I find something considerably cheaper elsewhere...I will definitely go where it'll cost me less money. I think North Ridge 4x4 or something like that carries the OME lift kits for like $100 less than 4wd.com. You can bet your ass, I'll be going there for that purchase. lol
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Old 03-25-2010, 01:32 AM   #24
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Quote:
Originally Posted by s3nt3nc3d View Post

Oh and while I will continue making purchases with 4wd.com...for larger purchases especially, if I find something considerably cheaper elsewhere...I will definitely go where it'll cost me less money. I think North Ridge 4x4 or something like that carries the OME lift kits for like $100 less than 4wd.com. You can bet your ass, I'll be going there for that purchase. lol
4wd.com price matches
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Old 03-25-2010, 02:50 AM   #25
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Nice to see that everything worked out for you minus the hassle. But your bank seriously should reverse those charges, youre usually alotted 1 per year, Ive had 3 reversed in my lifetime (in the span of 3-4 years). The only bank which ive seen be a real bitch about it was Bank of America, my dad had been a loyal customer for 13 years and they were telling me that they would not reverse his charge (I was speaking on behalf of my dad) I stayed on the phone with them getting pissed, and spoke with their supervisor who told me he would only refund half. All it took was me saying how they could do this to a person who had been with them faithfully for 13 years, right after he said he would refund the full amount.

The bank which reversed my charges and have been great to me has been US Bank, Wells Fargo hasnt been the greatest but theyre not half bad. However I will never bank with Bank of America after that incident. They also screwed me on stocks the night before they got bailed out, whatt fucking company goes from 20 million in debt to reporting 20 billion overnight? A crooked bank.

Debit cards may work like a credit card does when you dont put in your pin number, but its still money coming directly out of your account. In my opinion, Credit Cards are far safer, less painful and easier to deal with in case of a scam. All they simply do is reverse the charge or stop it. Debit card is real money coming out of your account that if is fraudulent, wont allow you to have paper cash while credit card is electronic money which wouldnt stop you as much as paper cash would. This is all my opinion.

I deal strictly with credit cards in part due the points system which means I spend Pennies less each time I make a purchase.

If you ever get charged by a company for something bullshit, or some overage fee you can usually get it back. It means nothing to them to reverse it and everything to you to get it back.
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Old 03-25-2010, 10:21 AM   #26
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Quote:
Originally Posted by s3nt3nc3d View Post
Oh and while I will continue making purchases with 4wd.com...for larger purchases especially, if I find something considerably cheaper elsewhere...I will definitely go where it'll cost me less money. I think North Ridge 4x4 or something like that carries the OME lift kits for like $100 less than 4wd.com. You can bet your ass, I'll be going there for that purchase. lol
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4wd.com price matches
HUH? So you'd rather have 4WD (basically the Wal-Mart of off-road) with their crappy service match Dave at Northridge4x4's price instead of just giving your business Northridge4x4 . . . a company that has a reputation in the Jeep community for taking good care of their customers? That just doesn't make any sense to me . . . I get wanting to get the best price, but if you're paying the same price, why not deal with someone that actually values their customer?
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Old 03-25-2010, 10:25 AM   #27
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definitely glad it worked out for you in the end. man what a PITA.
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Old 03-25-2010, 11:31 AM   #28
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Quote:
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HUH? So you'd rather have 4WD (basically the Wal-Mart of off-road) with their crappy service match Dave at Northridge4x4's price instead of just giving your business Northridge4x4 . . . a company that has a reputation in the Jeep community for taking good care of their customers? That just doesn't make any sense to me . . . I get wanting to get the best price, but if you're paying the same price, why not deal with someone that actually values their customer?
because when a 4wheelparts store is literally 2 miles away, things get into my hands faster than ordering with someone else...and i have yet to have any "crappy" service from them.
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Old 03-25-2010, 11:38 AM   #29
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because when a 4wheelparts store is literally 2 miles away, things get into my hands faster than ordering with someone else...and i have YET to have any "crappy" service from them.
Nailed it!!!
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Old 03-25-2010, 11:39 AM   #30
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I buy most of my stuff from 4wheelparts.com

They have two stores within 60 miles and the customer service has been phenominal, for over 6 years

They even replaced 3 seperate (special) tools, FREE including shipping--

JIMBO

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