That dude was relentlessly hounding us about two years ago. It didn't help what when he wrote to complain, our CS rep referred to the "wench" instead of "winch." That really set him off.
Anyway, I think it's the only complaint we've ever had like that.
The bumpers are built like all other good bumpers: thick steel, full welds, and all the tricks, like d ring tabs that go thru the bumper, not plate welded to the front like some super-cheap ones.
Bumpers come from George, our big-time four wheeling engineer. We use them all the time, winch with them frequently, and have no problems.
One of the magazines did a review recently.