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Old 12-01-2012, 06:33 PM   #1
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Dealer Scratched my new JKU. How concerned should I be?

Hey All,

First post here. Used to be on Cherokee forum, but today went to pick up my new 2012 Sahara Unlimited in black forest green from Scarboro Town Chrysler in Toronto.

Here's the problem: when I went to pick it up after detailing, there was a four inch scratch/ scuff on the passenger door. Looks like a door was smacked into it. This was the only picture I snapped. The scratch is over the reflection of the car.

I complained, and the dealership said they would buff it out when the body shop opens on Monday. How concerned should I be?
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Old 12-01-2012, 06:40 PM   #2
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Uh, I'd take it back and demand a full refund cuz that is NOT a 2012 Sahara Unlimited. Not even close.

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Old 12-01-2012, 06:43 PM   #3
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Must be a reeeeeaaalllY good body shop if they can buff that and get a 2012 JKU out of it!!
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Old 12-01-2012, 06:45 PM   #4
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Quote:
Originally Posted by jp2611 View Post
Must be a reeeeeaaalllY good body shop if they can buff that and get a 2012 JKU out of it!!
I know, right! Lemme get the number of that body shop cuz I've got this POS Renault that has a couple of dents in the back that I'd like pulled.
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Old 12-01-2012, 07:20 PM   #5
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Lol. That is only the reflection of a car on the door. The scratch is over that. Would you cancel the deal?
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Old 12-01-2012, 09:09 PM   #6
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Lol. That is only the reflection of a car on the door. The scratch is over that. Would you cancel the deal?
Did you post the right pic?
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Old 12-01-2012, 09:19 PM   #7
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that's a good illusion. the scratch looks like it's on the car, but we're actually looking at the shiny jeep door. It looks like it may have touched the primer. i would see what the body shop can do before they try respray.
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Old 12-02-2012, 01:46 AM   #8
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Show a pic of the scratch on the jeep. All any one sees is an avenger or what ever that POS is.......
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Old 12-02-2012, 01:57 AM   #9
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That doesn't look deep, it should buff out. A better picture would help though.
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Old 12-02-2012, 03:06 AM   #10
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that is some serious reflection but i would def be askin for a discount or sumthin f that
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Old 12-02-2012, 03:55 AM   #11
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Quote:
Originally Posted by BRawk View Post
Lol. That is only the reflection of a car on the door. The scratch is over that. Would you cancel the deal?
Wow, you got me man. I though it was just a picture of a car. I see it now.


To everyone else that is not seeing it... the picture is a close up of the scratch on the door. The car is a reflection in the paint. If you look closely you can see that the scratch extents beyond the top of the car and into the sky.


I wouldn't cancel the deal over that but I would either make them fix it so that it or lower the price a bit. Have you signed the final paperwork and paid for it yet?
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Old 12-02-2012, 04:01 AM   #12
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That would bug me. I have no problem with "use" wear (trail scratches, dents, etc); however, senseless parking lot damage (door dings, etc) drive me insane..... especially if it was brand new and someone else did it. If I was in your shoes and offered $$ or a repair, I'd probably pocket the $$ and then have the "first scratch" stigma out of the way.
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Old 12-02-2012, 12:35 PM   #13
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Thanks for the advice guys. I've already paid a deposit, and did the financing, but they said its not to late to cancel the deal. I'd rather be driving home with this one.

I'll post a pic of how it looks after they work on it tomorrow. Hopefully the problem is solved.
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Old 12-02-2012, 06:45 PM   #14
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Quote:
Originally Posted by Coyote_94YJ View Post
Wow, you got me man. I though it was just a picture of a car. I see it now.


To everyone else that is not seeing it... the picture is a close up of the scratch on the door. The car is a reflection in the paint. If you look closely you can see that the scratch extents beyond the top of the car and into the sky.
What color is the Jeep? Chrome?

If the dealer can fix it, take it home.
Besides, it'll make that first trail rash easier to deal with.
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Old 12-02-2012, 07:38 PM   #15
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black forest green will show every scratch and scuff. if the scuff is thru the clear coat it will always look like a scuff
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Old 12-02-2012, 07:58 PM   #16
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Id want the scratch totally gone before I would take it.
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Old 12-02-2012, 08:22 PM   #17
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I didn't realize that about Black Forrest Green, but it make sense. It'll need to be totally gone for me to drive away with it.
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Old 12-02-2012, 08:24 PM   #18
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I didn't realize that about Black Forrest Green, but it make sense. It'll need to be totally gone for me to drive away with it.
I wouldent even consider taking possesion of it.Even if its very slight you will know its there & it will bother you.Its a new vehicle for goodness sake.
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Old 12-03-2012, 07:44 PM   #19
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Took a look at it tonight after they finished it. It looked fine in the dark, scratches were gone, but when I put my headlights on it:

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It's about a square foot of what looks like some damage from the buffing. If you look head on, you don't see it as much, but when you look from the side it's obvious.

What can you guys make out from this pic? I really wanted of to be as good as new, but I'm uncomfortable with this for a new car.
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Old 12-03-2012, 07:47 PM   #20
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If you're not comfortable with it then don't buy it. I know if it was mine I would constantly be looking at those scuffs.
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Old 12-03-2012, 08:04 PM   #21
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I would not accept delivery and be firm.
See if they offer you a discount great enough.... If that's possible and make you decision from there.
Personally I would not take the vehicle.
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Old 12-03-2012, 08:12 PM   #22
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it will never be right. You can only do so much with buffing and once the clear coat is damaged no amount of buffing in the world will make it right. Might look ok right after waxing but the next day it will look crappy again. If you are going to beat on it and abuse it make them give you a discount worth while other wise I would decline.
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Old 12-03-2012, 08:17 PM   #23
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If that's the best they can do with buffing, a paint job is in order. Or a new door.
Otherwise, don't take it.

Unless, as stated earlier, if your gonna beat on it, get a discount or credit towards some other gear.
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Old 12-03-2012, 08:39 PM   #24
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I'd tell them to give you some money back since you are going to get it scratched anyways. I'm assuming you're using it for what its built for of course.
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Old 12-03-2012, 08:42 PM   #25
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I'm sure much worse than that will happen in parking lots, but maybe you can get the dealer to chip in with some store credit to live with it. That, or ask them to take a door off another vehicle.
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Old 12-03-2012, 08:47 PM   #26
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It feels like I should walk.

I'd be concerned with a new door not matching the paint exactly, and I do want the short lived enjoyment of a flawless new vehicle.

I'm sure they will return my $1000 deposit, and then off to find an undamaged 2012 JKU.

Thanks everyone for the advice.
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Old 12-04-2012, 09:13 AM   #27
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Let someone else that hasny seen the scratch and repair buy it. Many folks will never notice it unlike yourself who saw everything from the start. The dealer WILL sell it to someone else, it isnt a big deal. Go find a new unrepaired one.
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Old 12-04-2012, 10:19 AM   #28
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I'd be more concerned about ever having to go to a dealer that was that careless with the vehicle and then that unenthusiastic about fixing it.
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Old 12-04-2012, 11:10 AM   #29
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Why wouldn't a brand new door match? It's a new vehicle with new paint that hasn't faded yet.
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Old 12-04-2012, 11:45 AM   #30
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Why wouldn't a brand new door match? It's a new vehicle with new paint that hasn't faded yet.
Maybe it would. I thought since it was a 2012 model sitting on the lot, there would have been some fading, but maybe I'm wrong.

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