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Old 01-31-2011, 05:08 PM   #1
Missoulatj's Avatar
Join Date: Dec 2010
Location: Boise, Idaho
Posts: 228
Good customer service can be hard to find

It seems more often than not when you have a problem with a product your call is outsourced to some call center where the person has no experience with the product and is simply reading from a script to “help” you with your issue. This is not the case with KC HiLites. I recently had a bulb burn out that, in my opinion, should have lasted longer than it did. I called the customer service number expecting to be told that I was SOL and that I would have to buy a replacement. However the folks over at KC Hilites stood behind their product and offered to send me a replacement and apologized for any inconvenience. I just wanted to share this story with you guys and if there are any members of the KC Hilites staff on here say thank you.

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Old 01-31-2011, 05:23 PM   #2
bobjenkins's Avatar
Join Date: May 2010
Posts: 3,646
Tell me about it . Insured , certified , return receipt letter lost by usps and guess what its somehow my fault
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