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Old 08-28-2010, 10:36 AM   #1
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Got a free set of axle shafts from 4wheelparts today!

Not really but listen to this.

Back in MARCH like 6 months ago I was replacing my d35 for d44 but needed some shafts so I ordered from 4wheelparts some Ten Factory cromo's. Actually really good price and as I tore my Tj apart all I had to do was wait for these shafts to show up in a week.

Or so I thought. Week 1 and week 2 went by no shafts. Called 4wheelparts and asked if they were on the way and they say No. These d44 shafts are back ordered! No time frame as to when I would recieve them.

My Tj is my daily driver so I'm screwed!

So I scramble and find a guy that has some shafts that he'll sell me for $50 Turns out their Mosser Engineering cromo's so I call 4wheel and have them cancel my order and refund my money.

A month went buy and they did not refund my $300. So I called credit card company and disputed charges and just last month got the money refunded.

Guess what showed up on my door step today!!!!

Being the good guy that I am I call 4wheel tell them I got their shafts and they are very happy that I call to say the least. So happy that I'm thinking they'll hook me up on a steering box skid for being the honest Abe that I am!

Wrong, free shipping is all they'll give me! I just saved you $300 and all you'll give me is $10 of free shipping?

So now I have to print out ups label and I have to take it to the UPS store to get these bohemeths out of my house and back to your company.

I'm beginning to figure out what Jerry and most of you other guys are saying about staying away from these walmart 4x4 stores. Customer service is like a back thought in their eyes.

So if anyone is waiting on some ten factory d44 shafts you might get them a little sooner thanks to me!

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Old 08-28-2010, 10:49 AM   #2
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Thanks for the heads up. This is one company that I will never do business with. When will companies learn that it is about serving your customers? A one time buy will never grow or build a company. You need repeat buyers.

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Old 08-28-2010, 11:16 AM   #3
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Store them somewhere and make the them wait a month before you send them back, lol.
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Old 08-28-2010, 11:38 AM   #4
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Store them somewhere and make the them wait a month before you send them back, lol.
They say if it's not in the mail in a week they'll charge me for them!!!!


A$$$ Holes!!!!!!!!! Sorry let me take time from my day and satisfy your needs.
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Old 08-28-2010, 11:57 AM   #5
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should have just kept them and not said anything...its ok to be evil every now and then
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Old 08-28-2010, 12:25 PM   #6
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Originally Posted by KBR97
should have just kept them and not said anything...its ok to be evil every now and then
I agree with that. lol
That is dissapointing to think buinesses do that so often though. smh,
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Old 08-28-2010, 12:32 PM   #7
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4wheelparts took over a month to get 5 Blackrock Viper wheels to me, so I know how you feel. I don't think I'll be doing business with them again after that.
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Old 08-28-2010, 01:57 PM   #8
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So you decided not to steal $300 worth of parts and feel that they owe you something?
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Old 08-28-2010, 02:36 PM   #9
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I would have called them but after all the crap I'd have told them if they wnated them to come and get 'em.
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Old 08-28-2010, 02:55 PM   #10
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So you decided not to steal $300 worth of parts and feel that they owe you something?
hey its not stealing if they screw up and send free parts, lol.
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Old 08-28-2010, 03:00 PM   #11
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The 4wheel parts store near me has excellent service. A guy there helped me with 4wheel lever dillema for free.
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Old 08-28-2010, 03:24 PM   #12
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So you decided not to steal $300 worth of parts and feel that they owe you something?
No I was without my jeep for over three weeks b/c order is supposed to be shipped out next day. If it's backordered for 6 months you need to tell me before you take my money.

I should get some form of kick back for the terrible service and bad shipping info. Remember I didn't get my $300 bucks back till last month. 5 months after I cancelled order!
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Old 08-28-2010, 04:35 PM   #13
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Quote:
Originally Posted by EdJonesJeeper

No I was without my jeep for over three weeks b/c order is supposed to be shipped out next day. If it's backordered for 6 months you need to tell me before you take my money.

I should get some form of kick back for the terrible service and bad shipping info. Remember I didn't get my $300 bucks back till last month. 5 months after I cancelled order!
Holy f...
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Old 08-28-2010, 07:36 PM   #14
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Most companies don't actually bill your CC until the order ships. They do sometimes place a "hold" on the amount however.
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Old 08-28-2010, 07:42 PM   #15
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Most companies don't actually bill your CC until the order ships. They do sometimes place a "hold" on the amount however.
Tom 4x4 has always billed mine instantly
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Old 08-28-2010, 08:05 PM   #16
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WOW That sucks, I would do the same they did.

Dont ship for 3 weeks, then ship partial. What can they do? They have no bill of sale? do they??
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Old 08-28-2010, 08:17 PM   #17
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Tom 4x4 has always billed mine instantly
That's not good. I've never experienced a back order with them. I had some stuff backordered with Quadratec once. They partial shipped the order but didn't bill for the backordered portion. I ended up cancelling that part of the order with no issues.

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