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Old 12-23-2009, 10:28 AM   #1
bflank's Avatar
Join Date: Apr 2009
Posts: 532
Great Amazon Customer Service

I spotted what looked like a great deal on Bestop Element doors for our '09 JK on Amazon, so I ordered them. When they came in, the storage bags were not included although the description said they should be. Through Amazon, I sent an inquiry to the vendor who responded that they had shipped the part number that Amazon had listed - which didn't include the storage bags. A little research showed they were right, the description and the part number didn't match.

So to make a long story short, I got on the phone with a thoroughly pleasant customer service rep at Amazon who took the time to understand the situation. She offered me a "one time exception" refund making up the difference in cost to order the storage bags from Amazon. She emphasized that their policy was only to take back items that were incorrectly described BUT she felt this was not the customer experience that Amazon wants so she went the extra mile.

What a contrast to the abysmal customer service from most vendors (Quadratec anyone?). I will definitely be using Amazon again for Jeep "stuff" when their prices are close to the competition.

'09 Wrangler Unlimited X
Red with mud accents.
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Old 12-23-2009, 11:00 AM   #2
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Join Date: May 2009
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I just sent this message off to the guy here at Bestop who works with Amazon. Both to let him know that your experience was positive, and to let him know that we might need to work on their part numbers and descriptions.

Merry Christmas!
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