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Old 10-19-2013, 11:22 AM   #1
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Having problem with a mechanic

I let a company called Brake Check replace my pads and cylinder on the rear brake drums and 3 days later I was back bc the drums were making a loud grind and was pulsating.. Mechanic said my drums had a light warp and can machine the inside and if this doesn't work then 200 for new drums and saying this might fix.( I now they cost 30 at parts store so I can do this my self). Well the same day the noise came back and worse!! I'm thinking this damn mechanic doesn't even know the source as he kept saying it might be this or it might be that. My gut wasn't feeling right so I took it to another mechanic who has a good rep

2nd mechanic told me the rear brakes were over tightened... Said my brakes drums were red from overheat and causing warp... New pads are no good now... So I thanked him and let him redo the rear brakes and he wrote me a report on why the new pads had to changed after 88 miles of driving.

I wrote a complaint to the corporate office with copy of 2 visits to them and still can't fix the problem and the receipts from the 2nd mechanic and demanded a refund due to poor workmanship

The company replied and said the over tightness was due to the overheated drums. No refund will be provided. In a longer statement....

I'm no rocket scientist but how does overheated drums turn the adjuster to tighten the brakes????

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Old 10-19-2013, 12:32 PM   #2
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Get a letter from a lawyer, might get you a refund....?

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Old 10-19-2013, 12:37 PM   #3
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Sounds like a bunch of crap to me.
Report that first guy to the BBB.

Overheating, can cause metal to expand and make things tighter, (but not by that much, and it would re-loosen when it cooled) but they are justtakeing the effect and saying it's the cause. If you got new drums from the guy and they overheated, then they should have SOME sort of warranty or something, even if the first place did it "right"
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Old 10-19-2013, 12:37 PM   #4
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Get a letter from a lawyer, might get you a refund....?
Might spend 10X that amount on the Lawyer in the first place,
but, at least the Lawyer would have done his job correctly.
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Old 10-19-2013, 01:26 PM   #5
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Might spend 10X that amount on the Lawyer in the first place,
but, at least the Lawyer would have done his job correctly.
Just a simple letter stating that legal action will be started if a refund is not given. Could very well be enough for the company to pay the refund.
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Old 10-19-2013, 01:57 PM   #6
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Threaten them with Small Claims Court if they do not issue you a refund for the initial shoddy work they did. If they still won't budge then file a suit, no lawyer needed. Once they get the summons to appear chances are they will just pay instead of wanting to spend part of their day in court.
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Old 10-19-2013, 09:25 PM   #7
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Sounds like a bunch of crap to me.
Report that first guy to the BBB.

Overheating, can cause metal to expand and make things tighter, (but not by that much, and it would re-loosen when it cooled) but they are justtakeing the effect and saying it's the cause. If you got new drums from the guy and they overheated, then they should have SOME sort of warranty or something, even if the first place did it "right"
The 2nd mechanic is ase cert he told me brake check is a greedy company and they hire high school graduates to be mechanics and pay them min wage... Brakes are not a good entry level area to teach!!

They said I should of used their warranty instead of having the 2nd mechanic redo the brakes. Well my jeep is running fine now!

They do have a 4k warranty on the brake parts but after the 2nd trip and the brakes got worse and what the 2nd mechanic discovered what they did plus I googled the company they have 93 complaints with the BBB and they were all similar issues. With people saying that's their style of getting you back to the shop to make more money. And more complains on other scam site reports I do not want those people touching my Jeep any more nor do I want to do business with them.

Plus they changed my front pads without my permission they told me they were gonna do caliber maintenance. I have black magic brakes in the garage I was gonna install in the front. On the receipt it says 75 dollars caliber maint and 89 for front pads wtf. The 2nd mechanic told me that is a total rip off etc...

When I first got there they told me 300 and at the end it was almost 600 they called and said I need this and that and kept adding stuff. Now I'm pissed with the poor work and getting ripped off

I'm willing to do what it takes to get my money back. The best part is I demanded an email response no phone calls so it will all be in writing so I have their statement on why they will not refund in writing...

Edit: the 2nd mechanic also gave me the the rear brake parts back in a box for proof. He told me the drums overheated so bad the rust on the drums were flaking off. Also he told me one of the front brake lines were twisted. Just need to remove caliber and untangle.. Geez!!
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Old 10-20-2013, 06:22 AM   #8
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I can't help but think you might be out of luck by going to a second mechanic before giving Brake Thieves, or whatever their name is, a shot to fix the problem. Once someone else is involved, the first company has an out: "we don't know who touched it or what they did. We would've fixed it under our warranty, but the owner chose not to."

Might turn out to be an expensive lesson.

Good luck.
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Old 10-20-2013, 09:01 AM   #9
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I can't help but think you might be out of luck by going to a second mechanic before giving Brake Thieves, or whatever their name is, a shot to fix the problem. Once someone else is involved, the first company has an out: "we don't know who touched it or what they did. We would've fixed it under our warranty, but the owner chose not to."

Might turn out to be an expensive lesson.

Good luck.
To me it's more f the principle of when I took it there a 2nd time they were not aware that they were over adjusted just told me 88 dollars per new drum should fix the problem.... Problem would of still been there.

My car insurance company told me I can file a negligence claim just gather the evidence. Insurance companies goals are to keep what they are protecting safe and prevent a total loss pay out and bad brakes put me at risk
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Old 10-20-2013, 09:30 AM   #10
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prime example of a good reason to learn to do your own work
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Old 10-20-2013, 09:51 AM   #11
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Make sure you review this company online. This is a great way to hurt these bad companies, as many people look at reviews before choosing a provider of services. I would also forward a copy of the review to the corporate office. Also, as Harley stated, spend some money on a good set of tools, and start learning how to work on your rig. Brakes are rather simple and you will enjoy the wrench time. Just start with the little stuff and work up. Hope you at least get some of your money back.
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Old 10-20-2013, 10:55 AM   #12
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Sounds like the first shop F..up the job. A lawyers letter will cost too much, unless you know someone. OTOH small claims court would cost very little, and the fact that its brakes, a safety item they'd probably rule in your favor. You can even try and find out about having them fined for doing unsafe work and make their day as pleasant as they made yours.
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Old 10-20-2013, 10:56 AM   #13
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I actually went out and invested in some jack stands and gonna get a floor jack today

Got some black magic brakes and gonna do me my self

I googled brake check they have tons of complains even an ex employee post stuff
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Old 10-20-2013, 12:08 PM   #14
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Letter to TX Atty general filing complaint, cc' Brake Theives Corporate office.

Letter to Brake Theives threatening legal action, cc atty general, ASE, BBB, and local newspaper. Get second Mechanic to commit to be willing to go to court with you to testify, and state such in letter.

Contact local newspaper and TV stations about a "public beware" spot regarding shoddy work. Send letter and cc Brake Theives.

My fee if $50 is these work
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Old 10-20-2013, 05:15 PM   #15
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Small claims or get a poster board and spend saturdays in front of their store: "Ask me how Brake Dudes ruined my brakes for 600$ and refused to refund my money"
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Old 10-21-2013, 09:12 AM   #16
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+1 with BlueRidgeYJ !!! That will surely get their attention. Nobody likes negative publicity.
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Old 10-21-2013, 10:15 AM   #17
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Small claims or get a poster board and spend saturdays in front of their store: "Ask me how Brake Dudes ruined my brakes for 600$ and refused to refund my money"
Brilliant. You could even outsource this to a poor highschool kid like me who could use a couple extra bucks for gas money.
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Old 10-21-2013, 02:51 PM   #18
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Never replace rear pads without using new drums. You just wasting your money and time. Parts are cheap no reason not to do new wheel cylinders ,new shoes and all hardware and new drums.
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Old 10-21-2013, 03:00 PM   #19
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Never replace rear pads without using new drums. You just wasting your money and time. Parts are cheap no reason not to do new wheel cylinders ,new shoes and all hardware and new drums.
not true
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Old 10-21-2013, 03:17 PM   #20
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Never replace rear pads without using new drums. You just wasting your money and time. Parts are cheap no reason not to do new wheel cylinders ,new shoes and all hardware and new drums.
No offense intended bud, but that sounds like a dealer trained tech to me!
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Old 10-21-2013, 05:32 PM   #21
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Never replace rear pads without using new drums. You just wasting your money and time. Parts are cheap no reason not to do new wheel cylinders ,new shoes and all hardware and new drums.
They replaced everything but the drums they told me they didn't need too on the first visit they said just need to be machined. 2nd trip they said MIGHT need to replace drums bc they are warped and they machined a 2nd time and said if this doesn't fix noise then new drums.

They never mention brakes were over tightened so if I changed drums the problem would of stil been there. I know how to change disk brakes but never did drums before that's why I took it there. Brake Check? You would think they would did the instillation with no problem...
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Old 10-21-2013, 06:04 PM   #22
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Filing complaint to BBB is useless.

BBB has nothing to do with government regulation and has no authority whatsoever to enforce any county, state or federal laws. BBB is a for profit private franchise business that threatens smaller business into paying them for good ratings.
If they offer to persue your case, they want your money. Tell them to get bent.

Federal trade Comission and Attorney generals office are the only US government run agencies that will listen to consumer complaints about US based business.

Send a copy of your reciepts and a simple complaint letter to your local attorney generals office.
Your complaint goes on permanant record and they do have the power to fine business and even take away the business licence for repeat offenders.

Bad brake jobs are a safety issue.
Make sure to mention you feel they left your vehicle unsafe for use on public roads.

Telling your story to your local paper will get the attention of someone in thier corporate office.
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Old 10-21-2013, 09:24 PM   #23
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Filing complaint to BBB is useless.

BBB has nothing to do with government regulation and has no authority whatsoever to enforce any county, state or federal laws. BBB is a for profit private franchise business that threatens smaller business into paying them for good ratings.
If they offer to persue your case, they want your money. Tell them to get bent.

Federal trade Comission and Attorney generals office are the only US government run agencies that will listen to consumer complaints about US based business.

Send a copy of your reciepts and a simple complaint letter to your local attorney generals office.
Your complaint goes on permanant record and they do have the power to fine business and even take away the business licence for repeat offenders.

Bad brake jobs are a safety issue.
Make sure to mention you feel they left your vehicle unsafe for use on public roads.

Telling your story to your local paper will get the attention of someone in thier corporate office.
I noticed bbb has currently 93 complains on this company all the same crap of when customer left they had noises and went back to pay for more crap... And the corporate office will reply to their complaint saying customer authorized repairs and nothin gets resolve. On customer got a 100 gift card from them... I do not want no crap gift card so they can touch my Jeep anymore.

I think I will do the attorney general route and I will even print some of the complaints online that had similar situations.

Oh and something happen with my gf... She had her front pads and rotors replaced and same week she got a lot of shaking at 60 mph and she took it back and they said needed a balance... Week later the shaking is back!! I'm so pissed right now but this will make my case stronger.
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Old 10-21-2013, 11:26 PM   #24
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Don't ever bother with BBB. I was going to one time until I found that businesses buy their way into it. Harass the hell out of them with letters and AG action. BBB is a crock of crap that should go away.
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Old 10-22-2013, 02:13 AM   #25
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Did you pay by credit card? If so put the charge into dispute through them.
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Old 10-22-2013, 04:49 AM   #26
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Did you pay by credit card? If so put the charge into dispute through them.
Paid cash
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Old 10-22-2013, 07:10 AM   #27
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Consider this a learning experience and move on with your life. This is exactly why most of us do our own repairs and maintenance.
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Old 10-22-2013, 07:24 AM   #28
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Don't ever bother with BBB. I was going to one time until I found that businesses buy their way into it. Harass the hell out of them with letters and AG action. BBB is a crock of crap that should go away.
This is true.
I filed a complaint once on a company for false advertisement...
The result was that the BBB said the case was resolved but there was NO resolution.
Not only was there no resolution, they didn't even contact me.
Waste of time.
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Old 10-22-2013, 11:03 AM   #29
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Ok I have an attorney general complain form and it states they do not represent customers in getting a refund...
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Old 10-22-2013, 01:23 PM   #30
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I found a local lawyer who works on contingency only
I fwd them the receipts and emails between me and corporate and they are gng to review and call me to let me know what will be the best route.

I'm pretty sure they are not gonna touch this for over 600 dollars but maybe they will let me know if its best to just drop it or do all that BBB and attorney general stuff.

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