I have also purchased a Hoist-A-Top lift with a manual crank after my wife and I's first attempt to take the hard top off....nightnmare! I have the hoist installed and looks great but I cant seem to get the crank to come down slow? The mechanism just comes crashing down? I called "4wd" where I purchased it from and the told me to call Lange, the manufacture. I left a message at lange and I have never heard back? Am I doing something wrong with the manual crank? Is it faulty? Very frustrated! Please help!