Less than a year ago I went to a 4x4 shop to get my '99 Wrangler upgraded. Spent nearly $4000 there, on new wheels, tires, lift, shocks. Nice package.
When they installed the 33" spare tire (had 31" tires before) the shop used an extension to hold the tire out, because it wouldn't fit under the 3rd brake light. All well and good. Unfortunately, the rubber support bumpers no longer were supporting the tire, and it was just hanging out there on the extension. Although I've been jeepin since 1982, I never had this situation before (3rd light, with a 33" spare on an extension)
Needless to say, a few months later, I parked in my garage and while walking around back, realized that my spare was literally moments away from breaking off entirely... possibly causing a major wreck behind me. The bracket that the extension was bolted onto, broke from the constant unsupported wiggling. In retrospect, this seemed like it was obviously destined to happen. But I figured the shop knew what it was doing when they set me up that way. They never mentioned anything about the potential problem, that they clearly knew about.
I went back to the 4x4 shop and explained, and asked them to help me out here. They said there's nothing they can do. Sorry. They told me that happens all the time. I asked who would have been to blame if it had fallen off and killed someone. They said I would have to take it up with Jeep corporation. It's not their responsibility. I asked why they didn't mention this problem if they knew about it. I may have been able to extend the supports or something. or taken the light off.. or.. just something, rather rthan risk it breaking and falling off. They got an attitude and said trhey don't know why they didn't say anything and theres nothing they can do for me.
What the...?
I reminded them of all the $ I'd spent there. Is there nothing they can suggest to help me out? No.
So I'm stuck with a broken bracket, no way to carry my spare. They won't weld it cuz of liability.
Am I being a A-hole here? I'm really pissed off at their lack of professionalism. Weren't they responsible for telling me this would happen.. at the very least?? They are the experts. Some kind of solution to this seems appropriate. But all I get is an attitude.
What now? What gives? Is it me?
When they installed the 33" spare tire (had 31" tires before) the shop used an extension to hold the tire out, because it wouldn't fit under the 3rd brake light. All well and good. Unfortunately, the rubber support bumpers no longer were supporting the tire, and it was just hanging out there on the extension. Although I've been jeepin since 1982, I never had this situation before (3rd light, with a 33" spare on an extension)
Needless to say, a few months later, I parked in my garage and while walking around back, realized that my spare was literally moments away from breaking off entirely... possibly causing a major wreck behind me. The bracket that the extension was bolted onto, broke from the constant unsupported wiggling. In retrospect, this seemed like it was obviously destined to happen. But I figured the shop knew what it was doing when they set me up that way. They never mentioned anything about the potential problem, that they clearly knew about.
I went back to the 4x4 shop and explained, and asked them to help me out here. They said there's nothing they can do. Sorry. They told me that happens all the time. I asked who would have been to blame if it had fallen off and killed someone. They said I would have to take it up with Jeep corporation. It's not their responsibility. I asked why they didn't mention this problem if they knew about it. I may have been able to extend the supports or something. or taken the light off.. or.. just something, rather rthan risk it breaking and falling off. They got an attitude and said trhey don't know why they didn't say anything and theres nothing they can do for me.
What the...?
I reminded them of all the $ I'd spent there. Is there nothing they can suggest to help me out? No.
So I'm stuck with a broken bracket, no way to carry my spare. They won't weld it cuz of liability.
Am I being a A-hole here? I'm really pissed off at their lack of professionalism. Weren't they responsible for telling me this would happen.. at the very least?? They are the experts. Some kind of solution to this seems appropriate. But all I get is an attitude.
What now? What gives? Is it me?