My Corbeau Baja RS seats arrived today. Hooray! That's the good news...
The not so good news is, when I tried both of the recliner mechanisms, the passenger seat worked fine, but the driver's seat recliner didn't work at all. I could push the seat back forward and backward, but I couldn't adjust the angle anywhere in between. It just wasn't "catching". I turned the seat on its side, and immediately saw something not right. A piece of metal was sticking out that shouldn't be.
I removed the plastic cover, and discovered the problem. That metal part wasn't peened into place with the rest of the mechanism.
It should have been in this position, and the part that fits into the slot should have been peened over to lock it into place.
Now, I could have broken out the MIG welder, and put a couple tack welds there and call it good, but I thought I'd call Corbeau and tell them what I found. The customer service guy I spoke with very helpful, and he displayed empathy and regret for my having spent a good amount of money, and having received a faulty seat. He gave me two options; one was to box up the faulty seat, and they would arrange a carrier to pick it up, and they would send me a new seat, but that could easily take 5 or 6 days, or more. The other option was, they would send me a new reclining mechanism and have it delivered to me this Saturday. I chose the new mechanism, because the rest of the seat is nice, and its only 4 easily accessible bolts holding in the mechanism, and the delivery is faster. All I have to do is box up the faulty mechanism when the new one gets here, and they will arrange a carrier to come pick it up, at no cost to me of course.
You should judge a company by not only the quality of the products it makes, but how they respond when something gets missed. Stuff can happen from time to time, the world is an imperfect place. But, Corbeau did the right thing when there was a problem, and I would have no hesitation ordering their products again, knowing that there is great customer service after the sale.