Okay; I couldn't find a proper place for this so if I'm in the wrong area please advise...
Let's talk about leaks. Yes, it's a jeep. That's to be "expected" - however. A brand new off the lot 2011 wrangler Mojave has had a leaky freedom top since day 1. It's been to the dealership 5 times now and still leaks... Front passenger side. Drenched floor. Every time. Now I'm concerned with my floors prematurely rotting/rusting, mold, etc. Anyone else out there have this issue? What to do? The dealership already knows I'm livid... They keep "realigning, and resealing." they also removed the hinges (that did nothing but screwed up my bolts paint and clear coat too)
I would demand a new jeep. You got a lemon. And them taking off the door hinges and not repainting like new is uncalled for. Several members on here have gotten new jeeps over the tops leaking. Don't settle for nothing less.
Yes, look into the "lemon law" don't know what exactly qualifies a vehicle but I know others have had similar experiences as you and have qualified under the lemon law. Since then I have read (on this forum) that there issues have been resolved one way or another.
Yep, lemon law. I'd meet with the General Manager and very calmly and politely ask, "What do I have to do to get another Jeep, write to the Attorney General's office?". If it's a big dealer, you have another alternative. Ask how much they spend on advertising each month, and tell them you can get them some for free by getting a 5 O'clock news crew down there.
It's a game of poker. Make sure you're holding a full house.
(a) Repairs required. The manufacturer of a new motor vehicle sold and registered in the Commonwealth shall repair or correct, at no cost to the purchaser, a nonconformity which substantially impairs the use, value or safety of said motor vehicle which may occur within a period of one year following the actual delivery of the vehicle to the purchaser, within the first 12,000 miles of use or during the term of the warranty, whichever may first occur. (b) Delivery of vehicle. It shall be the duty of the purchaser to deliver the nonconforming vehicle to the manufacturer's authorized service and repair facility within the Commonwealth, unless, due to reasons of size and weight or method of attachment or method of installation or nature of the nonconformity, such delivery cannot reasonably be accomplished. Should the purchaser be unable to effect return of the nonconforming vehicle, he shall notify the manufacturer or its authorized service and repair facility. Written notice of nonconformity to the manufacturer or its authorized service and repair facility shall constitute return of the vehicle when [the] purchaser is unable to return the vehicle due to the nonconformity. Upon receipt of such notice of nonconformity, the manufacturer shall, at its option, service or repair the vehicle at the location of nonconformity or pick up the vehicle for service and repair or arrange for transporting the vehicle to its authorized service and repair facility. All costs of transporting the vehicle when [the] purchaser is unable to effect return, due to nonconformity, shall be at the manufacturer's expense.
Pennsylvania Lemon Law 1955 Manufacturer's duty for refund or replacement.
If the manufacturer fails to repair or correct a nonconformity after a reasonable number of attempts, the manufacturer shall, at the option of the purchaser, replace the motor vehicle with a comparable motor vehicle of equal value or accept return of the vehicle from the purchaser and refund to the purchaser the full purchase price, including all collateral charges, less a reasonable allowance for the purchaser's use of the vehicle not exceeding the per mile driven or 10% of the purchase price of the vehicle whichever is less. Refunds shall be made to the purchaser and lien holder, if any, as their interests may appear. A reasonable allowance for use shall be that amount directly attributable to use by the purchaser prior to his first report of the nonconformity to the manufacturer. In the event the consumer elects a refund, payment shall be made within 30 days of such election. A consumer shall not be entitled to a refund or replacement if the nonconformity does not substantially impair the use, value or safety of the vehicle or the nonconformity is the result of abuse, neglect or modification or alteration of the motor vehicle by the purchaser. Pennsylvania Lemon Law 1956 Presumption of a reasonable number of attempts.
It shall be presumed that a reasonable number of attempts have been undertaken to repair or correct a nonconformity if:
1. the same nonconformity has been subject to repair three times by the manufacturer, its agents or authorized dealers and the nonconformity still exists; or 2. the vehicle is out-of-service by reason of any nonconformity for a cumulative total of 30 or more calendar days.
You have to try to get it resolved within 1 year or 12,000 miles, which ever comes first. You've done that and it's past 3 attempts. You get a new Jeep.
Try what I said first. If they're too stupid to do anything, write to the AG. If that fails, look for a lawyer, but mere mention of the AG should scare the pants off em, and the AG will handle the case for free. That's what they do, consumer protection.
I had the same problem after it rained on my 99 TJ. I tracked the leak back to the windshield cowl seal (I'm not sure if that is the proper term) it's the rubber seal where the windshield hinges by the hood. When I folded the windshield frame down I saw a fair amount of rust from where the leak was. Put in a new rubber seal all the way across and no leak since. Maybe it's not the top leaking.
Set an appt for the 31st; will "sit inside and find exact leak".... I call bs? Maybe...?
They will only jerk you around as much as you let them. I'd tell em, new Jeep, or you write to the AG, and I would fully expect to have to. You can smile when you say it, it has nothing to do with being a bitch. Here ya go, she's even a woman, I think she'd understand jerky car dealers.
I was thinking cowl seal too, but it's new, so it's the dealer's problem, and they are obviously full of idiots. Nothing new there. I'd make em eat it and give me a new one.
Long delay in response, but it's been a battle. Dropped off Tues Jan 31st. Stopped in Thursday to pick up some items i left inside. Was told "hopefully tomorrow, just adjusting door tighter." informed them I did NOT want it back until door closed right, none of this 'slam it to close because thats the repair' nonsense. I got a call 430pm Friday Feb 3rd from my service advisor with the voicemail stating it was fixed and "that's just how the door will have to close to fix the leak."
Needless to say, I didn't pick it up. I said I wouldn't. Door not right, keep it. Went in that Monday (6th) and took a look. The door literally bounced back at me when I tried to close it. The rep started to argue with me. (that's classy) I asked if they wanted to warranty the door mechanisms for the life of the vehicle, because they Will wear out with the pressure they are under. I explained I know exactly step by step the service bulletins they are following. Clearly theyre not working. Visually, the door was very misaligned. The top was pushed too far in, the bottom was sticking out. The front had maybe a 1/4 inch gap, the back had more than a 1/2 inch. After the argument, they brought out the service manager. He agreed my door was not right. It went to body shop & I would have by Thursday or Friday (9th/10th)
Friday (10th) phone call. After body shop, water leak retested and checked. Leaks again. Jeep specialist will be in "next Thursday" (Feb 16th) - I start looking into lemon, other jeeps on area lots, googling Mojaves for sale anywhere in the us.
Thursday 16th phone call. Jeep rep fixed leak, we will detail and have it to you tomorrow (friday 17th) and explain all repairs. I asked that they please remove top for weekend then replace and recheck. I plan on taking it off come spring and I don't want to go thru this again. The answer was no. They can not, and can only assure that it is not leaking NOW and can not guarantee against future leaks. (I'm displeased, but accept, I planned on removing it myself over weekend then and seeing for myself...easier said than done)
Phone call Friday Feb 17th. "hate to be bearer of bad news, jeep won't be back today, it went back to body shop to repaint the whole door. After detailing, we noticed it no longer matched the body." (what the hell????) Wont have ready til Wednesday (feb 22nd) I hang up and decided to drive to dealership, meet with GM ... Given 3 options...
1. Keep Jeep because they can't locate another identical Mojave - and "play it by ear with leaks."
2. Pick out a new jeep, TRADE IN my jeep, and "see what we can do for price" --- (why? So they can sell 2 jeeps in the end? Resell my jeep to someone unknowing? Also, hate the artic colours. Other 2011/2012s do not have all the packages and options I specifically ordered on mine)
3. Lemon. & see what happens.
Thanks for all the advice, and sorry for the novel, but here's to hoping somewhere down the line people stop having to deal with this...
In other news, I've been driving the MINIVAN they gave me as a rental, an seriously considering using its gigantic size for a mobile billboard & calling them out... "this is a rental, because I was sold a lemon by..."