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Old 12-26-2012, 02:50 PM   #1
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Never ordering from Quadratec again

So, I previously was very excited and even posted here so other members could make use of a very good promotion Quadratec was having. $100 worth of gift certificates for $80.

$100 for $80 at Quadratec?!

The ad specifically stated "Limit 2 per customer". So, I order 2 for my wife for Christmas (using my email address), and she ordered 2 for me for Christmas (using her email address). They could not be redeemed until December 26th. I call up Quadratec today to place my order and successfully get 2 gift certificates put to use towards my order. It then came time for the last two. I was informed that because the two orders came from the same household, that they canceled the two my wife had ordered.

Wait, what? Since when is "2 per customer" the same thing as "2 per household"?! I just looked at my wife's email to see their email of cancellation and even that wording says:

"We reviewed the recent order for our special Promotional
Gift Certificate. The Special has a Limit 2 per customer. Any
additional Gift Certificates will be cancelled."

I got a manager on the phone, and sure enough, he tells me that those are the rules, and there is nothing they can do about it.

Well, they just lost two customers.

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Old 12-26-2012, 02:59 PM   #2
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Originally Posted by LoveJiuJitsu
So, I previously was very excited and even posted here so other members could make use of a very good promotion Quadratec was having. $100 worth of gift certificates for $80.

$100 for $80 at Quadratec?!

The ad specifically stated "Limit 2 per customer". So, I order 2 for my wife for Christmas (using my email address), and she ordered 2 for me for Christmas (using her email address). They could not be redeemed until December 26th. I call up Quadratec today to place my order and successfully get 2 gift certificates put to use towards my order. It then came time for the last two. I was informed that because the two orders came from the same household, that they canceled the two my wife had ordered.

Wait, what? Since when is "2 per customer" the same thing as "2 per household"?! I just looked at my wife's email to see their email of cancellation and even that wording says:

"We reviewed the recent order for our special Promotional
Gift Certificate. The Special has a Limit 2 per customer. Any
additional Gift Certificates will be cancelled."

I got a manager on the phone, and sure enough, he tells me that those are the rules, and there is nothing they can do about it.

Well, they just lost two customers.
They're not very good at CS, I ordered mirrors from them, they didn't work so i returned them, they were $30 mirrors, they asked if I wanted something else or a refund, I ordered another item, after shipping which I got charged on the original item, the return of the original item, and shipping of the new item, there was still $10 left so I said, refund it to my card, never happened, called again, thy said they would do it, never happened, in glad $10 is not a huge deal, but they lost me as a customer also. Oh and just so you know, the mirrors were returned by me in July, i waited a patient 2-3 months until I finally called then as they said"oh yea we probably didn't get it" gave them my shipping an tracking info that they in fact did get it, had I not called them they would've just let it go and kept most of my money, which in the end they did anyways.

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Old 12-26-2012, 03:06 PM   #3
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technically, they lost 1 customer if your married. I know it sucks... but I run into that in all sorts of industries. Whats mine is hers, and hers is mine.

Now, if you want to you guys could get legally seperated and move into seperate houses to save $20.00.

Sorry... just trying to make you laugh a little.
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Old 12-26-2012, 03:15 PM   #4
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I don't see how Quadratec was wrong in denying the second set of gift cards for your household. They are, after all, in the business of making money.

Consider this, if a couple went to a restaurant with two identical coupons and told the server they wanted two separate bills in order to use both coupons, it would probably be denied.
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Old 12-26-2012, 03:53 PM   #5
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technically, they lost 1 customer if your married. I know it sucks... but I run into that in all sorts of industries. Whats mine is hers, and hers is mine.

Now, if you want to you guys could get legally seperated and move into seperate houses to save $20.00.

Sorry... just trying to make you laugh a little.
But they lost 2 jeeps worth of items

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I don't see how Quadratec was wrong in denying the second set of gift cards for your household. They are, after all, in the business of making money.

Consider this, if a couple went to a restaurant with two identical coupons and told the server they wanted two separate bills in order to use both coupons, it would probably be denied.
So, what I should have done is had my neighbor order the second set. Got it. I get the "in the business of making money" part, but they just lost a $500 order (and all future orders) to a competitor.
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Old 12-26-2012, 03:59 PM   #6
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Originally Posted by LoveJiuJitsu

But they lost 2 jeeps worth of items

So, what I should have done is had my neighbor order the second set. Got it. I get the "in the business of making money" part, but they just lost a $500 order (and all future orders) to a competitor.
Also, as posted above, that would work, but you also said that the rules said "2 per customer" so as former manager in the retail industries, the manager should've sucked it up and let it happen as the wording is off, then go on honor the rules and then speak to a higher level management to either take the sale down or honor the orders, at least that's what I would've done.
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Old 12-26-2012, 04:10 PM   #7
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The devil is in the details.

There is a difference between "one per customer" and "one per household".
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Old 12-26-2012, 04:28 PM   #8
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That was a really bad decision on the part of management/sales. Also on the part of marketing for not being specific. These "sales" are meant to generate sales as they draw consumers in. Like 75% off in macys... they multiply their total sales in other areas by "losing" money ( ha ha ) in other areas. They don't lose money on $100 for $80. Kinda slimey.
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Old 12-26-2012, 04:55 PM   #9
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Just a heads up. Received an email saying that for a limited time, get $100 instant gift certificates for $80 (limit 2 per customer). They can't be redeemed until after Xmas, but still!

Loving this, as I was about to spend $400 after Xmas on new rims and some other odds and ends for my CJ ($200 from myself, $200 from wife). That extra $80 will be nice!

Quadratec Exclusive - Quadratec $100 Instant Gift Certificate - Quadratec

Have fun!

Well, ya even admitted that you guys bought 4. Otherwise I can see people ordering as their pets to milk the deal.
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Old 12-26-2012, 05:02 PM   #10
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Sorry to hear about this... have you sent a PM to quadratec on here.. not sure if they can help but can't hurt...
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Old 12-26-2012, 05:20 PM   #11
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Don't know if I want to buy from them now
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Old 12-26-2012, 05:28 PM   #12
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Give them a call and talk directly to Quadratec. If your thinking of PM'ing them on the board here, they do get a lot (and I mean a lot) of emails about products and this and that. Would definitely work better to call and speak with the instead.
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Old 12-26-2012, 05:28 PM   #13
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so what happens if two roommates living in the same house are both jeepers? seems like if different credit cards were used they should be able to each order two cards. What if a brother and sister or two brothers or whatever. Sounds like a case of marriage discrimination to me LOL.
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Old 12-26-2012, 05:33 PM   #14
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Sorry the deal didn't work like you thought. I've had good luck with Quadratec.
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Old 12-26-2012, 07:30 PM   #15
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Give them a call and talk directly to Quadratec. If your thinking of PM'ing them on the board here, they do get a lot (and I mean a lot) of emails about products and this and that. Would definitely work better to call and speak with the instead.
I was so furious at the time, I just got a refund on the two they had registered and ordered the parts elsewhere.

I can honestly say that I am upset with how the whole thing went down. I really thought highly of Quadratec until this happened and I actually had to discuss it with customer service. As previously mentioned, their customer service is awful. Maybe I just got a bad couple of apples in the bunch due to being the day after Christmas...who knows.
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Old 12-26-2012, 07:34 PM   #16
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So you got caught trying to hustle them and now you are calling them out?…
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Old 12-26-2012, 08:34 PM   #17
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Sorry to hear about your experience. Quadratec has been great to me so far.

You could argue both sides to this really. I agree the wording says 2 per customer and the management could/should have just eaten it for the mistake. It also seems you tried taking advantage of that. $200 worth of gift cards for $160 is a nice deal. Essentially $40 bucks for free. Why not leave it at that? They also offer free shipping to forum members for more savings.
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Old 12-26-2012, 08:41 PM   #18
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Give them a call and talk directly to Quadratec. If your thinking of PM'ing them on the board here, they do get a lot (and I mean a lot) of emails about products and this and that. Would definitely work better to call and speak with the instead.
X2.....I've spent way too much money with them over the years.
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Old 12-26-2012, 11:05 PM   #19
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I don't see how Quadratec was wrong in denying the second set of gift cards for your household. They are, after all, in the business of making money.

Consider this, if a couple went to a restaurant with two identical coupons and told the server they wanted two separate bills in order to use both coupons, it would probably be denied.
The difference in a restaurant coupon is that it is usually stated "limit 1 per party or table" The wording is what makes the difference, in the OP's case, he was a customer and his wife was a customer and the wording stated "limit 2 per customer" NOT household. it should have been worded differently. I am with OP on this one.
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Old 12-27-2012, 05:53 AM   #20
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So you got caught trying to hustle them and now you are calling them out?…
This is not the case. I did not know that my wife ordered two and she did not know that I ordered two. She used her email, I used mine. We are two separate people, ergo two separate customers.

As stated originally, the wording did say "two per customer".
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Old 12-27-2012, 08:44 AM   #21
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This is not the case. I did not know that my wife ordered two and she did not know that I ordered two. She used her email, I used mine. We are two separate people, ergo two separate customers.

As stated originally, the wording did say "two per customer".
LJJ, given the facts and circumstances as you have presented them, you are in the right.. I would take it up the ranks to a higher level but that is your call.
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Old 12-27-2012, 09:52 AM   #22
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The wording "2 per customer" is what got you. You and your wife both used the same email address- that's what got your order cancelled. The electronic system picked up on the "dublicate order" and it looked like someone trying to take advantage by placing multiple orders at different times. If you had different email addresses, the system probably would've never caught it.
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Old 12-27-2012, 09:55 AM   #23
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The wording "2 per customer" is what got you. You and your wife both used the same email address- that's what got your order cancelled. The electronic system picked up on the "dublicate order" and it looked like someone trying to take advantage by placing multiple orders at different times. If you had different email addresses, the system probably would've never caught it.
read post #20 two different emails addresses two different cc.
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Old 12-27-2012, 10:44 AM   #24
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The difference in a restaurant coupon is that it is usually stated "limit 1 per party or table" The wording is what makes the difference, in the OP's case, he was a customer and his wife was a customer and the wording stated "limit 2 per customer" NOT household. it should have been worded differently. I am with OP on this one.
I've seen couples come into restaurants and ask for two tables side by side, so they can get around the "wording" of the coupon.

In his subsequent post, the O.P. states that he and his wife did not know they had ordered gift cards for one another. I am with the O.P. now.

Going back to the restaurant analogy, thats like running into your wife at the restaurant while she's mid-meal and you both have a coupon. The restaurant should honor both coupons even though you are sitting together since the couple technically arrived as two different parties.
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Old 12-27-2012, 11:07 AM   #25
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read post #20 two different emails addresses two different cc.

I misread the original post. I thought they used the same email address. It's a fine line, but I agree with the OP on the wording issue. I can see where Quadratec is coming from (from a business standpoint), but they could've done a better job of wording the "disclaimer."
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Old 12-27-2012, 12:04 PM   #26
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youd think quadratec would want to give out as many of those deals as they could, regardless of the details. The whole point is get people shopping at their store, and it looks like they customer serviced themselves right into the opposite situation.

Too bad there are so many suckers out there willing to deal with this and pay their prices. They will never change. I havent bought a ton from them but ive read more bad things about them here than good. I'll take my business elsewhere also.
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Old 12-27-2012, 01:03 PM   #27
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I am not a Quadratec fanboy, but I appreciate their deals and what they do/offer for the the Jeep community and it's customers.

But there are those people who will always "want something for (near) nothing" and/or to try to take advantage of deal to push it beyond its intent...then they get ticked off and publicly bash when it didn't work out like they hoped. That doesn't make ethical sense to me.
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Old 12-27-2012, 01:17 PM   #28
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I am not a Quadratec fanboy, but I appreciate their deals and what they do/offer for the the Jeep community and it's customers.

But there are those people who will always "want something for (near) nothing" and/or to try to take advantage of deal to push it beyond its intent...then they get ticked off and publicly bash when it didn't work out like they hoped. That doesn't make ethical sense to me.
First world problems.
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Old 12-27-2012, 01:20 PM   #29
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I am not a Quadratec fanboy, but I appreciate their deals and what they do/offer for the the Jeep community and it's customers.

But there are those people who will always "want something for (near) nothing" and/or to try to take advantage of deal to push it beyond its intent...then they get ticked off and publicly bash when it didn't work out like they hoped. That doesn't make ethical sense to me.
I agree there are those people out there, but do you think that is the case here? Hardly. They are 2 people. They have 2 jeeps, each of which buy shit for each other. If they were just dating and living in a separate household this would be totally legit but because they are not, the deal is no good? Regardless, the deal said 2 per customer, not 2 per household. that is NOT semantics. Thats what the deal states, and they were playing well within the rules, and got shafted by QT
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Old 12-27-2012, 01:25 PM   #30
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I am the operations manager for a large online retailer of musical instruments. We run very similar campaigns all the time. We could not care less who is placing the orders. We know that ultimately the certificates will bring in additional revenue, and hopefully repeat customers.
Often we find that certificates can go weeks or even months without being used (and in some cases, the certificate is never used) and this is as good as an interest free loan. Its really a win/win for us. I dont see how making even one customer angry over something so petty is worth the bad advertising/issues.

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