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Old 07-31-2013, 02:25 PM   #1
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Location: Englewood, CO
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Quadratec sent wrong item...twice!

So I placed an order a couple weekends ago for a few things, of which included a new Supertop NX with doors. Everything arrives and I am going through the order and as my luck would have it they sent a Lange Hardtop Hoist instead of the soft top. So I called up Quadratec this past Monday, they apologized and resent the order to have the soft top sent to me and a label to return the hard top hoist.

So FedEx shows up today and guess what he delivers to me..yep, another Lange Hardtop Hoist. Both times the invoice with the box has said Supertop NX JK...yet the guys in Nevada keep sending a damn hardtop hoist.

So, I called up Quadratec again and they offered to send yet another soft top, but I am cancelling the order for the top and taking my cash back because I am not interested in a 3rd week of disappointment when another hard top hoist shows up.

A pity really, because their customer service is nice and all but after this I will not ever purchase from them again.

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Old 07-31-2013, 02:31 PM   #2
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man that stinks. sorry to hear, and you're right q-tec's customer service is good -- unfortunate that the warehouse or vendor kept shipping the wrong item...

i'm going to close this thread though... historically this all tends to turn into a dumping ground where folks will talk about their horror stories...

here's an excerpt from the community rules --

Dealer/Vendor and Customer Disputes:
This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with sellers, manufacturers and dealers through the long-established legal or arbitration systems or the Better Business Bureau but not through our community.
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2010 JK - Mountain Edition
i spend way too much money on it... that's all



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