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Old 07-30-2012, 03:30 PM   #1
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Question about bad dealer

2 weeks ago I bought a "new" 2012 JK for my wife. When we did the walk around I noticed a small dent in the hood and the back window (soft top) was all marred like something was rubbing on it. The dealer said they would fix the dent and order me a new window.

The next day we went to put the sun rider top up and notice that one of the sliders are broken. I go back to the dealership to point it out and find out that this Jeep was shown at THE AUTO SHOW. This was never told to me! Now I'm noticing that the left side of the passenger seat is weak and there is a bolt missing from the passenger side door surround.

I have told the dealership at this point I want a new top but they only offered to fix it. This jeep was molested by THOUSANDS OF PEOPLE!

What would you guys do? Am I right in asking for a new top? Should I ask for a new seat?

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Old 07-30-2012, 03:45 PM   #2
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Check your owners manual for the number and call Chrysler consumer relations.

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Old 07-30-2012, 04:21 PM   #3
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Unfortunately, the definition of "new" doesn't always mean "brand new and never touched"...at least for vehicles. They have often been test driven...perhaps by a number of folks. I once bought a Wrangler literally off a showroom floor. Who knows how many people pawed it first. They are probably not required to notify you that it may have been shown at an auto show...just as they probably don't have to tell you how many people climbed through it at the dealership. Granted, when it is at an auto show, there are probably a heck of a lot more people climbing through it.

The good news is that they seem willing to work with you. They could have said that it was fine on delivery and that you did that damage. If I was you, I wouldn't burn through their "good will" (yeah, I am using quotes there). Instead, I would work with them to fix all of the issues...including the dent in the hood. Frankly, that is what would torque me the most here. I would accept the new window and the fix on the sliders...unless you can point to other specific issues with the roof. I'm not sure what you mean by "left side of the passenger seat is weak". Can you elaborate? Replacing an entire seat seems like a fairly significant expense, so I would expect some push back there unless you can point to a significant issue that is obvious to them as well.
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Old 07-30-2012, 04:34 PM   #4
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I worked for a dodge/jeep dealer for 16 years, if you feel your getting the run around from your dealer CALL CHRYSLER. They will have a service rep look at it to and make the repair/replace call.
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Old 07-30-2012, 06:06 PM   #5
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I understand that people test drove it just like I would expect people have tried on the shoes I bought. But I wouldn't buy those shoes if I knew a few thousand people tried them on and they were broken and scuffed. Had I known this was the case I never would have bought this jeep.

In regards to the seat being weak I was talking about the angled portion of the seat that your butt slides across getting in and out of. The passenger side is firm. The drivers side seems like I've been getting in and out of it for a few years.
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