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Old 05-30-2013, 11:46 AM   #1
Jeeper
 
Join Date: Feb 2013
Location: Stansbury Park, UT
Posts: 179
Rubicon Express - Your experience

I have seen on here people bashing RE and their customer service while researching a problem yesterday (most of the bashing was pre-restructure 2011). I had a problem and ended up calling 4WheelPerformance first (almost a mistake but they did eventually find the right info for me - that is another topic), I then called RE directly and was connected to Eric rather quickly with minimal automated phone menu navigation.

I had to call him 4 times (all of which were me asking multiple questions). He was professional and helpful. He even said I could send him pics and he would even further help me out. After awhile we figured out my problem, kind of an embarrassing story - let us just say I was completely wrong and stupid, but he did not make me feel stupid or judge me and just continued to help.

It was a pleasant experience for me.

Has anyone dealt with them?

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Old 05-30-2013, 09:25 PM   #2
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Join Date: May 2010
Location: Smethport, PA
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I've talked to them before they were sold to 4wd, back when I got my lift, before re-structure. They were informative and friendly. Never have had any problems with them...before or after changes. I will continue to buy their products now and in the future.
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