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Old 04-04-2013, 12:43 PM   #1
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Seeking Your Thoughts and Input

I recently purchased a Gecko Green 2013 Jeep Wrangler Unlimited Sport. It came with LT295/70/R18 tires and a 4" Rough Country lift. When off road it struggles up hills and on the highway it basically has no 6th gear. I am going to present my concerns to the dealer seeing they had the items installed and I feel the gearing should have been changed to probably 4:88 given the tire size, stock gearing is 3:21. Do you guys and gals feel the dealer should accept some responsibility with this? There was no mention of the performance being different at time of purchace due to the changes from stock. I feel if they modify a vehicle they should make all necessary changes to ensure the vehicle performs properly.

Thanks for your thoughts and input...

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Old 04-04-2013, 03:47 PM   #2
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I would say you definitely need to regear, but I doubt you will get any help from the dealership. Did you test drive before you bought?

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Old 04-04-2013, 04:06 PM   #3
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If the vehicle was Brand New, then you might have a case. But if it was previously owned, then the regear will be up to you.
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Old 04-04-2013, 04:42 PM   #4
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I would say you definitely need to regear, but I doubt you will get any help from the dealership. Did you test drive before you bought?
Test drove it but not anywhere I could get past 4th gear.

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If the vehicle was Brand New, then you might have a case. But if it was previously owned, then the regear will be up to you.
Bought it new.
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Old 04-05-2013, 11:07 PM   #5
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Right now the dealer is telling me they are not going to do anything due to the cost and if I want I can pay the $5000.00 out of my pocket to deal with it. They also tell me that 4:11 gearing is my only option. One of their responses was they have no way of knowing how someone plans to drive the vehicle. Really? 4" lift, large tires and wheels, and a trail Rate badge and they do not know how someone plans to drive the vehicle. Most I think would be planning to be able to use all 6 forward gears. I guess they expected it to all show and no go.
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Old 04-05-2013, 11:33 PM   #6
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I hate to do it but... Car buying is buyer beware. Even if you buy a brand new car you can still run into problems... Especially buying one that is already modded, due to you have no idea how things were done. Yea you might save a little money but who knows if it was done right.

A dealer can throw on a lift and bigger tires and sell it all they want and people will buy it... Why? Because they can. They are not nicknamed stealerships for no reason. Test driving the car and confirming it has all you want is your responsibility.

Some lifted jeeps are just pavement princess'. That's probably what they thought was going to happen with it. The only way you might have some leg to stand on as if they advertised as an offroad machine... But even then the wordage and what not is going to play either side.

Most likely you are going to be stuck with re gearing. You can probably get it done much cheaper then they are quoting you, 5k sounds a bit high to me.
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Old 04-05-2013, 11:37 PM   #7
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Also, just a word of advice... I have bought a lot of cars.

Test every single thing you can think of on the car before signing on the dotted line. Gotta test the 4x4, all the gears... Everything. I test everything down to all the radio buttons.

I have been screwed hard over the years and learned my lessons the hard way. Hope for the best for ya!
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Old 04-06-2013, 07:08 AM   #8
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Test drove it but not anywhere I could get past 4th gear.

Bought it new.
Why would you buy it if clearly had issues with the gearing??? Might have been able to negotiate before....probably not now.
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Old 04-09-2013, 08:17 PM   #9
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Why would you buy it if clearly had issues with the gearing??? Might have been able to negotiate before....probably not now.
Did not know there were issues till after the purchase. I will follow up with them again when I get back from Mexico.
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Old 04-09-2013, 08:36 PM   #10
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With that tire size, a 4.56 or 4.88 are the best choices, it seems. You can count on around $2,000 for a re-gear. Don't get it done at the dealer, if they are not willing to help you anyway. They will eff it up.
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Old 04-09-2013, 08:40 PM   #11
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With that tire size, a 4.56 or 4.88 are the best choices, it seems. You can count on around $2,000 for a re-gear. Don't get it done at the dealer, if they are not willing to help you anyway. They will eff it up.
Dealer is telling me my only option is 4:11. I plan to look into it more when I get back stateside.
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Old 04-09-2013, 08:45 PM   #12
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Right, the dealer can probably only do the 4.10 (like I have in my stock Rubi- 2012). If they do it for free or cheap or warranteed, it will work fine. Several do use that and some prefer it actually. You may think it is perfect too. I live in the mountains so I suspect I will prefer 4.56 but I will not have my 35s on till this weekend. I would find 4.88 too high. I don't want to be revving that high on the highway.
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Old 04-12-2013, 12:44 AM   #13
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Yeah, just have an 'off-road' shop re-gear it. Might be able to get out for $1500-1600?
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Old 04-12-2013, 06:12 AM   #14
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I will follow up with them again when I get back from Mexico.
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Old 04-12-2013, 03:12 PM   #15
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I think the dealer should have discussed this as a potential issue with you beforehand. Customer satisfaction should always be foremost. Virtually losing 6th gear is a pretty serious downside, and you should have been informed.

Having said this, my guess is you are on the hook. My approach initially would be to demonstrate the problem to them and explain your position.........like you wouldn't have done it if you had known, or at least you would have needed to know a re-gear would be necessary(and the accompanying cost). Let them know you think you should have been forewarned. See if you can't get them to accept some blame for which you would like an exceptionally good price for the re-gear.

Years ago a shop failed to reconnect the radiator hose after service and I burned the engine up. They offered to split the cost and installation of a brand new engine 50-50. We felt this was fair.
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Old 04-17-2013, 09:50 AM   #16
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At the point now where the dealer will not return my call or respond to E-mail.
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Old 04-17-2013, 02:22 PM   #17
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At the point now where the dealer will not return my call or respond to E-mail.
Sorry that's happening to you. You should most likely try to contact Jeep Corporate and file a complaint against this dealership. Also call the BBB and do the same.

Also you could just stop by one day and ask for the owner of the dealerships information and contact him/her directly to let them know your concerns and your plans to file complaints with Jeep and the BBB
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Old 04-22-2013, 04:23 PM   #18
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Chrysler customer service asked me to take the jeep an authorized dealer and have it checked out. There now.
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Old 04-22-2013, 08:05 PM   #19
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Hopefully you can get the issue taken care of! Good luck
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Old 05-25-2013, 08:41 PM   #20
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Well now that I have 2 different dealerships that will not call me back and Chrysler giving me the run around I guess I am on my own getting the Jeep geared properly. Can someone give me some info on what all I will need to purchase in order to change the gearing on my Jeep to 4.56 other than the obvious rings, pinions, gear oil?

Thanks...
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Old 05-26-2013, 11:06 AM   #21
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You also need a local shop who knows how to set them up. It's not a trivial job. Do it wrong, and you'll wear them out quickly.
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Old 05-26-2013, 05:22 PM   #22
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Dealerships only want your money. That's why they throw on flashy off road bumpers and big tires to attract you. Think they are gonna tear into a differential to install the optimum gears for the tires? Hell no. They could care less how sluggish it will be on or offroad. As long as they get your money and you drive off the lot, you're screwed.

Not what you want to hear but they aren't gonna help you. Throw stock size tires on it or regear.
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Old 07-06-2013, 03:19 PM   #23
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Now you can add leaking right front shock to the list of issues with the new jeep. Guess I will have to upgrade those as well. Fixed the leaking top 2 weeks ago.
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Old 07-06-2013, 03:42 PM   #24
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There are good, bad and indifferent dealerships. On a new vehicle the shocks should be covered under warranty by any authorized Jeep dealer. I bought mine at one dealer but have it serviced by another who has a better service department and is more conveniently located.

Legally, you might have a claim against the selling dealer (depends on your state laws) but by the time you pursue your legal rights it would be cheaper to change out the gearing. Threatening, unless you are or use a lawyer, is usually counter-productive and costly. So you don't get ripped again, check out the gear shop with other people to make sure they are reputable and get competing bids. As you may have noticed here, the gear ratio will affect mileage and other driving aspects, so make sure you get the right ratio for your needs.

Finally, don't let this intimidate you. As with the shocks, get all of the original equipment that fails taken care of under warranty by an authorized Jeep dealer- and not the one you bought this rig from. Be sure to always deal with any vendor calmly so you gain their cooperation.

Sorry for your troubles. Good luck.
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Old 07-06-2013, 04:21 PM   #25
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For any service I need to have done by the dealer I will have to find the next closest one. The 2 nearest me will not follow up on anything.

I am set on 4.56 for gearing. Will definitely ask lots of questions before deciding on who to use for the install.

The shocks are part of the dealer installed Rough Country lift kit.
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Old 07-06-2013, 04:47 PM   #26
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Not sure why both dealers will now no longer deal with you. Something you might want to evaluate. The first dealer is liable for replacing the defective shock. I would try and make peace to get that taken care of. Otherwise try contacting Rough Country and maybe they will at least send you a new one for someone else to install.
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Old 07-06-2013, 06:43 PM   #27
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Not sure why both dealers will now no longer deal with you. Something you might want to evaluate. The first dealer is liable for replacing the defective shock. I would try and make peace to get that taken care of. Otherwise try contacting Rough Country and maybe they will at least send you a new one for someone else to install.
Both dealers threw their hands up saying nothing could be done to take care of the issues I initially had. The one I bought it from said it would take 5K to re-gear the jeep so they were not going to do it. Both refuse to follow up with the gearing problem or the other issues on a long list.

I am going to re-gear it. Now I guess I am going to replace the shocks. I have to decide if I should just go ahead and install a better lift kit than the current Rough Country one. The front pinion angle is not right either so this will need to be addressed as well.
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Old 07-06-2013, 08:33 PM   #28
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If you have "a long list" then you might want to consult an attorney before you start replacing things. As I mentioned, there is an issue with the improper gearing (implied warranty of fitness for purpose) and their liability for the modifications being done properly and with properly functioning parts. I would at least get professional advice before proceeding or you could wind up worsening your situation. Good luck.

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