Superb service from Superwinch - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > General Jeep Discussions > General Jeep Discussion

Join Wrangler Forum Today


Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 05-01-2008, 03:31 PM   #1
Member
 
Join Date: Feb 2007
Location: Boulder, CO
Posts: 106
Superb service from Superwinch

Superb service from Superwinch

All I can say is Superwinch is wonderful company to deal with. I purchased one of the original EPi9.0 winches to hit the market. Over time the rubber boots on the cables have not faired so well against the elements. After perusing the Superwinch Online store for replacements part with out success, I emailed their customer support inquiring into purchasing new boots. Within a few hours I was contacted by a representative. He asked only one question. “What model winch did I have?” After that he told me that he was sending new boots immediately at no cost. Upon confirming my address he informed me that later production runs of this model have a new boot that should weather the elements without deteriorating.

I managed customer support departments for years and this type of service speaks highly for the company and the type of employees they hire.

Beowulf is offline   Quote Quick Reply
Old 05-01-2008, 03:40 PM   #2
Fields of pain is where I graze
 
activelydying's Avatar
 
Join Date: Oct 2006
Location: Galt's Gaulch
Posts: 3,325
That's great to hear that some companies still care about the customers after the sale is already done.

__________________
" Some people never go crazy. What truly horrible lives they must lead." Bukowski
activelydying is offline   Quote Quick Reply
Old 05-01-2008, 06:33 PM   #3
Jack Lives Here!!!

WF Supporting Member
 
1BLKJP's Avatar
 
Join Date: Apr 2005
Location: Phoenix, AZ
Posts: 7,764
That is good to hear. Having something that won't deteriorate or brake down is obviously what we look for, but any company that will back up their product with that kind of support is okay in my book.
__________________
Thanks,
Jack Hickman

President - Arizona Off-Highway Vehicle Coalition
Vice-President - ASA4WDC
Arizona Rock Rats
1BLKJP is offline   Quote Quick Reply
Old 05-02-2008, 02:18 AM   #4
Jeeper
 
dwdrums801's Avatar
 
Join Date: Aug 2006
Location: Long Island, NY
Posts: 1,298
thats awesome, I love when company's ACTUALLY care about keeping their customers happy



...wish I could say the same about smitty built
__________________
06 Rubi Unlimited, 3.5" Rubicon Express LA, OME Shocks, Metal Cloak Aluminum Bumper, Warn Winch, Power locks/remote start.
dwdrums801 is offline   Quote Quick Reply
Old 05-07-2008, 11:38 AM   #5
Jeeper
 
Join Date: Feb 2007
Location: Wisconsin
Posts: 688
I was drawn to this post because of the title. It is great to hear of such quality service. Superwinch deserves an at-a-boy!

C.
jp'rs_peep'rs is offline   Quote Quick Reply
Old 05-13-2008, 12:38 AM   #6
Member
 
Join Date: Feb 2007
Location: Boulder, CO
Posts: 106
The boots arrived today. Here are some pics.




Beowulf is offline   Quote Quick Reply
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Front and Rear Service taz4x4 General Jeep Discussion 12 01-12-2009 02:01 PM
Service ripoff? ecbuck TJ General Discussion Forum 22 08-29-2008 03:03 PM
Tran Service Levinoss TJ General Discussion Forum 7 09-20-2007 03:10 PM
Complete A/C Service in Arizona Absolute Offroad General Jeep Discussion 0 03-14-2007 12:01 AM
service manual my98tj TJ General Discussion Forum 3 01-08-2006 08:50 AM



» Featured Product

All times are GMT -5. The time now is 07:06 AM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC