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Old 05-01-2008, 03:31 PM   #1
Join Date: Feb 2007
Location: Boulder, CO
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Superb service from Superwinch

Superb service from Superwinch

All I can say is Superwinch is wonderful company to deal with. I purchased one of the original EPi9.0 winches to hit the market. Over time the rubber boots on the cables have not faired so well against the elements. After perusing the Superwinch Online store for replacements part with out success, I emailed their customer support inquiring into purchasing new boots. Within a few hours I was contacted by a representative. He asked only one question. “What model winch did I have?” After that he told me that he was sending new boots immediately at no cost. Upon confirming my address he informed me that later production runs of this model have a new boot that should weather the elements without deteriorating.

I managed customer support departments for years and this type of service speaks highly for the company and the type of employees they hire.

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Old 05-01-2008, 03:40 PM   #2
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That's great to hear that some companies still care about the customers after the sale is already done.

" Some people never go crazy. What truly horrible lives they must lead." Bukowski
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Old 05-01-2008, 06:33 PM   #3
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That is good to hear. Having something that won't deteriorate or brake down is obviously what we look for, but any company that will back up their product with that kind of support is okay in my book.
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Old 05-02-2008, 02:18 AM   #4
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thats awesome, I love when company's ACTUALLY care about keeping their customers happy

...wish I could say the same about smitty built
06 Rubi Unlimited, 3.5" Rubicon Express LA, OME Shocks, Metal Cloak Aluminum Bumper, Warn Winch, Power locks/remote start.
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Old 05-07-2008, 11:38 AM   #5
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I was drawn to this post because of the title. It is great to hear of such quality service. Superwinch deserves an at-a-boy!

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Old 05-13-2008, 12:38 AM   #6
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The boots arrived today. Here are some pics.

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