Thanks for noticing, folks. The Customer Support Team works really hard, and they sometimes suffer for it. So it's nice to hear positive feedback. I sent this along to their management.
Here's a picture of Crystal. Not sure if she's the one who helped you, but it's the only picture I can find from home.
One other thing about this team: I hadn't realized it, but I recently discovered that the people who answer the phones here are massively experienced. One was in engineering for something like 10 years, three have worked in manufacturing for well over 10 years, and they also have done stints in purchasing and other places around the company. It's not an entry level job at Bestop. Kinda unusual.