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Old 03-23-2010, 07:21 PM   #1
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thanks to bestop

It seems that when something bad happens with a part or company we are fast to post the problem and let everyone know about the experience and when something go's right.. not so fast to post.

In this case I had a great experience with Bestop and its taken me a while to post about it. A few months back I had an issue with a used softop that was on the YJ I bought. The bow parts would not latch correctly. I contacted Jeff@bestop on our forum and he said to consult with Bestop customer service. I figured at the very least they would be able to help me order a new part and fix the issue. After explaining the issue, and sending pictures of the parts that didn't line up. They got back to me in a few days, said they where not sure why it was not working as it should based on the pictures.. and..... would I please send them my address so they could send me a replacement part. I don't know if this is normal for them, but I was not expecting that kind of service. Then for the 2nd unexpected surprise.. they sent me a complete drivers side bow, not just the couple of parts I was having an issue with. Thus just thought I would pass on this information about a great experience.
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Old 03-23-2010, 07:29 PM   #2
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I love to hear these type of positive reviews for a change! Props to Bestop!

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Old 03-23-2010, 07:47 PM   #3
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Old 03-23-2010, 08:16 PM   #4
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well done Geoff!
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Old 03-23-2010, 09:06 PM   #5
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The safari top that recently received was from a member on another forum with a similar experience. It had a spot above the passenger door that the edging was not sewn so they replaced it and told him to do with the damaged what he wanted. He paid it forward to me for the cost of shipping. Bestop is a very classy act for sure.
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Old 03-23-2010, 09:23 PM   #6
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I have a Bestop strapless bikini top coming for my YJ. Now if the weather would just get right so I can remove my hardtop.
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Old 03-23-2010, 09:40 PM   #7
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Thanks for noticing, folks. The Customer Support Team works really hard, and they sometimes suffer for it. So it's nice to hear positive feedback. I sent this along to their management.

Here's a picture of Crystal. Not sure if she's the one who helped you, but it's the only picture I can find from home.


One other thing about this team: I hadn't realized it, but I recently discovered that the people who answer the phones here are massively experienced. One was in engineering for something like 10 years, three have worked in manufacturing for well over 10 years, and they also have done stints in purchasing and other places around the company. It's not an entry level job at Bestop. Kinda unusual.
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Old 03-23-2010, 10:34 PM   #8
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My first big purchase was a replacement soft top for my 97 and it was everything Quadra said it would be and the customer service guy was patient with my noobie questions.They are the bomb.I love my TJ.
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Old 03-23-2010, 10:51 PM   #9
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This makes me feel all warm and fuzzy inside, lol.



Bestop Rules!
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Old 03-24-2010, 12:35 PM   #10
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Makes me want to change my top just to get some good service.
I have a replacement Bestop......not one issue with it, no leaks, looks good, tight.

HEY BESTOP.......Nice Job, I'll be back someday.
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Old 03-24-2010, 12:47 PM   #11
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I have to give props to Bestop too. I had an issue with my new Trektop. Bestop approved the warranty without any visual images or me taking it back to the supplier I purchased it from. They sent the top within 3 days of my call. The next problem was that it was too cold out for me to put the new top on. The supplier assured me that I could wait as long as I needed to get the replacement top from them and exchange the tops. It was 3 weeks before I was able to get the replacement top, but they were just as patient as when I first called bestop.
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Old 03-24-2010, 02:23 PM   #12
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Quote:
Originally Posted by Hexxum View Post
I have to give props to Bestop too. I had an issue with my new Trektop. Bestop approved the warranty without any visual images or me taking it back to the supplier I purchased it from. They sent the top within 3 days of my call. The next problem was that it was too cold out for me to put the new top on. The supplier assured me that I could wait as long as I needed to get the replacement top from them and exchange the tops. It was 3 weeks before I was able to get the replacement top, but they were just as patient as when I first called bestop.
I'm glad you actually got taken care of - there was some confusion with the message you sent me with your Wranglerforum screen name, and the email name, and your real name. We got a little discombobulated.

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