ah. so that is where the money they shafted me out of went.
Undercut me by 30% on a totaled vehicle by using a third party evaluator who weighted toward the stripped model of the vehicle in the region where that vehicle brought the lowest price. After dragging their feet for almost three months on the payout, they didn't see any issue with this, and told me I could go to arbitration, knowing that would cost me more than the difference.
This was a Toyota Corolla - not modified, not allot of money, but they thought it important enough to crap on this Chief Petty Officer.
Never could give me the same number via phone or email that actually appeared on my insurance bill, and there was never any continuity in what they called 'service'.
I had to explain everything from the beginning every time I had interactions with them - as an example, after I'd had their insurance for two years, they said 'Chief, how do you qualify for USAA again?" Really? CHIEF how do you qualify? They had been asking that question for 18 months...
Avoid these people like the plague.
Diatribe over - meant as a warning for the forum members to avoid a fraudulent vendor.
CTIC(SW) USN (Retired)