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Old 04-08-2010, 03:53 PM   #1
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Vendor response

New here and don't want to step out of line, but have a question about a specific third party Internet vendor. I ordered a lift kit through them and it took some initial proding to find out the status of the order which turned out to be "back ordered". I can live with that, but no estimate of time. Now after a month, still no updates even after a couple of emails and phone calls to nothing but voicemail.

Appropriate to identify the vendor and ask for other's experience?

The item order was a RE 2.5 inch lift kit using PayPal. Anyone aware of RE delivery porblems? I'm about ready to contact PayPal to reverse the order. The vendor in question is not RE. They are merely the original equipment suppliker.

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Old 04-08-2010, 04:09 PM   #2
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personally i don't like these shops, i go through all the time @ my shop w/ customers buying car audio equipment. they complain to me and they dont know that there isnt a thing i can do for them yet i'm the bad guy, bc i wonr honer a "warranty" etc.

you dont have a idea on the "company", quality of product...could be some guy @ home buying B-stock, used, bad equipment and selling it as "new". i see it all the time stuff bein sold online as "new" and yet is below my cost as a dealer.

kind of like seeing a 2010 wrangler being sold for like 6k online...would you trust & buy that? and if you ever get product what to say they are still there? once they have your money that could be last you hear of them.

the manufacture wont do anything, why would they, since product was bought someplace else. only exception is if that 3rd party is a RE dealer. probably your best bet is reversing the order while you can. Esp. since you have been getting no help.

i know when i ordered my lift kit from rough country i recieved order updates w/ in a couple days and recieved my order in maybe a couple weeks.

i'm sorry but sounds like your being played

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Old 04-08-2010, 04:09 PM   #3
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The mods might view this a bit differently, but the way I see it is that we are part of a community here so I appreciate hearing specific feedback about different vendors . . . who knows you might help a fellow Jeeper avoid a similar experience.

As far as your issue . . . most of the time items are drop shipped from the manufacturer . . . have you tried to contact RE to see if the kit is truly on back order? I've always had pretty good experiences when I've called RE directly.
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Old 04-08-2010, 04:19 PM   #4
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welcome to WF.

I don't mean to come off rude, but post the issue in the appropriate forum. This is just the checking forum for new members. Unfortunately I cannot aid you with your situation. I hope you get it resolved.
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Old 04-08-2010, 04:21 PM   #5
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Quote:
Originally Posted by wansfel View Post
Appropriate to identify the vendor and ask for other's experience?
Absolutely.
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Old 04-08-2010, 05:13 PM   #6
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Thanks for input

I appreciate the responses. As my first post, posting here to find out the appropriate forum seemed like the appropriate move.

I will take the one response to heart and contact RE directly to see if they do indeed have a backorder problem in general or specific to the vendor in question. I will appropriately post a response regarding the Internet vendor after I have more info.

The work is on a '95 YJ I picked up, my first wheeled toy after about 10 years of only new iron. Feels good to get greasy again. so far...a new power steering box, brakes (complete less master cylinder), new all aluminum radiator, 1" over greasable shackels (prep for the yet to be delivered 2.5" lift). The most challanging item...a missing next to rear exhaust manifold stud and a broken off rear manifold stud. Drilled, tapped, fixed now. Removed the rear track bar. It does ride better after the taller shackles and track bar removal. New rims and tires (31X10.5) after I get the lift installed to insure fit/backspace all work. 2.5 liter 5 speed which works for me for now. Should either fail, then well the project just gets better, but I don't plan on pushing it in the rough and like it as a daily driver plus weekend explorer.
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Old 04-09-2010, 09:26 AM   #7
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sounds like a good project. good luck. keep us updated and feel free to post some pics.
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Old 04-09-2010, 01:38 PM   #8
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welcome to the forum
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Old 04-10-2010, 10:06 AM   #9
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Welcome to the forum.
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Old 05-14-2010, 12:19 PM   #10
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Update on supply problem. Now 2 months - no response from the vendor - email or voice mail. Did connect 2-3 times on voice and nothing but an attitude. No refund (company policy), no explanation as to time or supplier on backorder. Contacted Rubicon Express directly and they have no record of this vendor an no significant backorder problems on this kit or contents.

Went ahead and ordered directly for RE. Shipping notice received within 24 hours. Great customer response.

If the original vendor does ship (doubtful as the Nevada Better Business Bureau online report indicates out of business), I will sell locally. Otherwise, chalk this up to a learning experience - buy from trusted, known sources.

Company? Fatboy Customs fomr Las Vegas.
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Old 05-14-2010, 12:39 PM   #11
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Sorry to hear.
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Old 05-14-2010, 01:57 PM   #12
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Sorry about your experience, and I hope it takes a turn for the better.

If I may add something here for everyone else:

The bigger aftermarket companies are what we call "multi-channel distribution." We sell to big Warehouse Distributors, who then sell to "jobbers." Some of these jobbers are big companies, some are mom-n-pop, etc. And there are literally tens of thousands of them.

So you could buy a part from a company that RE (or Olympic, or Bestop) is not totally aware of, and it could turn out to be a great experience.

BUT, most of us try to keep track of who sells our stuff, and we try to steer people towards the shops we know about and respect. So Bestop has a list of "where to buy," as do most of the other guys. We list about 12 places in Nevada.

I like local stores and support local stores. I think you get the best service, and you get connected to the off-road community in your area.

But it's worth doing a little research on them.
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Old 05-14-2010, 02:14 PM   #13
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It's okay to call a vendor out as long as you give them a chance to explain/defend themselves and don't rush to judgement on one bad experience. Sometimes with a little honey you can catch the right fly to easily fix your problem.
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Old 05-19-2010, 10:30 AM   #14
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Well, I wrote off the original vendor and went direct to RE. Great customer response. Shipped within 24 hours, delivered by UPS ontime, halfway installed already.
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Old 05-19-2010, 11:27 AM   #15
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Great to hear your luck has improved.

make sure to post pics once you're finished.
We're like a bunch of grandma's wanting to show and see pics of grand kids.

its truly an illness.
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Old 05-19-2010, 11:49 AM   #16
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so you werent able to reverse the order with paypal? money lost? i hate people that rip other people off especially when they do it under the guise of a formidable company name....
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Old 05-19-2010, 01:10 PM   #17
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No return on money. PayPal won't deal with anything over 45 days. Last (and only) big $$ purchase I will make through them.
Vendor still claims they will ship and NO possibility of a refund which is the only commitment they would make one of the few times I made contact. So if they do ever ship, I'll be listing an RE 2.5 lift kit for a YJ - at a bargain price.

So far about 40% through after 3 hours last night. Front springs are mounted. Need to find a 3/8" flange wrench to disassemble the brake lines to add the extensions. Need to get tough with the upper sway bar connections. They are both rusted tight. Heat may have to be involved. Might be easier to remove the whole sway bar in order to get clear access to the upper connectors in order to employ more powerful means of persuasion. Only a minor knuckle wound so far. Should have had more clearance in order to use the impact wrench on the u-bolt nuts. (Resulting in the armstrong method - and the knuckle wound.)

Been taking a few pictures I'll find somewhere to post and provide links.
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Old 05-21-2010, 08:32 AM   #18
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Front half done. Only minor knuckle bleeds. Just need to get a new track bar bolt. The original is toooo long and threaded only sooo far. Should be done tonight. Just taking my time working 2-3 hours each evening.

http://cid-5cdaa034425a7fff.skydrive.../IMG^_3036.jpg
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Old 05-23-2010, 12:21 AM   #19
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Kit installed. Only real problem was avery frozen rear spring eye bolt. Had to use the sawzall to cut between hanger and spring both sides of spring.

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