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Old 12-11-2012, 08:55 PM   #1
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Warrant job (handbrake)

I dropped my jeep wrangler down to Salters at Springwood this morning to get the ratchet on the handbrake replaced because the handbrake has not worked since I purchased the car at 30 000 km. I arrived to pick it up and they said to me, we have replaced the part but the the handbrake will not work unless we adjust the brakes at the back wheels, this we class as servicing so it will cost you $60, would you like to go ahead with it?

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Old 12-11-2012, 08:58 PM   #2
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Sorry it's meant to say warranty job, also now they are telling me my back brakes are full of mud, I have never been in mud and if it was the owner before me then they have serviced my jeep since then, do they not check your brakes on a service?

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Old 12-11-2012, 09:02 PM   #3
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I am so annoyed, what if you went to a tyre dealer and they fitted new tyres but did not put air in them unless you paid more money?
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Old 12-11-2012, 10:44 PM   #4
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Splitting hairs. Depending on the service the ebrake may or may not have been serviced but likely wasn't. The rachett and shoes are different parts and both must work. While the handle is a warranty item, the shoes are a wear item that need regular adjustment. If this has not been done, pulling the handle all the way will not compress the shoes enough to keep the vehicle in place.

It probably should've been taken care of some where along the way, but that's why we call em stealerships.
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