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Old 03-03-2012, 11:47 AM   #1
RUBINOT's Avatar
Join Date: Feb 2012
Location: St Charles MO
Posts: 551
Smile Who's "your" local Jeep dealer

Mid Rivers Chrysler Jeep Dodge
4951 Vetrans Memorial Parkway
St. Peters, MO 63376

Salesman: Andy Boedecker
BP 636-928-8000

I have bought numerous cars over the years and have NEVER had this great of a experience. Very low sales pressure, very knowledgeable salesman, kind and very professional.

Salesman answered all my questions and the ones he didn't know the answers to (which were very few) he stated "I don't know let me check", instead of just making something up.

He followed up with me and was there when I needed some minor service done after purchase. Then followed up after the sevrice was done to make sure I was happy.

Finance Department: One of the best I have seen. Very friendly-and again professional. Got me in and out in a very timely manner. No high pitch after market sales.

Service Department: Excellent, very professional and clean. Work was done as promised and faster then expected. They made sure I knew what they did and asked if I had any question prior to leaving. They actually cared, or at least gave the image that they care about their customers and their vehicles.

They even provided me a shuttle ride, to and from, so I didn't have to wait around, even though the repair wasn't going to take more than two hours.

I have never seen a service department that cared so much about making the cusomer happy or a saleman that folowed up after the sale or when the vehicle was in for service.

I would give this dealership (scale 1-5)

Who's your dealer and how do the rate with you.
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Old 03-03-2012, 07:03 PM   #2
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Location: SECT
Posts: 1,016
Bob Valenti Automall, Chevrolet Ford Chrysler Jeep Dodge
72 Jerry Browne Road
Mystic, CT 06355

Salesman: Vern Mitchell
Phone: 888.446.4103

I have only bought my Jeep here, but my Father in-law has bought numerous cars from here. All always bought using Vern.
No sales pressure, extremely knowledgeable salesman, kind, very personable & professional.

In each of the four times I met with Vern before I bought this jeep, he answered all my questions and always asked me if I had any questions and always provided me with quick precise answers. "I don't know let me check", instead of just making something up.

My experience with Vern is the same as carl d above. Vern followed up with me and was there when I needed some service done after purchase. He then followed up after the service was done to make sure I was happy and kept true to his word by following through with providing me a "part" that was advertised in the sale but could not be found when the purchase was made.

Finance Department: As good as can be in this dept. Friendly, knowledgeable & professional. Got me in and out in a very timely manner. One side note: Did push hard for "extended warranty".

Service Department: Professional. Work was done but sometimes took longer then expected. They made sure I knew what they did, what was covered under warranty and what wasn't. Also asked if I had any question prior to leaving. Not sure if they really cared, but it did seem to appear that they did. There are three service writers, I only liked two of them.

Shuttle service was provided to and from anywhere I asked to be dropped off or picked up. Communication between Service and that driver was lacking though. Service told him to pick me up twice at the wrong place, the driver had foresight enough to call me to double check where I was

I have seen better service departments but not a better salesman than Vern. In my book, he is an exception to the rule, he kept his word, followed up after the sale and also after the vehicle was in for service that was under warranty.

I would give this dealership (scale 1-5) only because service is lacking IMO

Who's your dealer and how do the rate with you.

75k miles (6/28/13) 04 Sport, 4.0L 5spd, D44/30-186mm front, 31" Goodyear Wrangler MR/T
Alice the Beagle - "I wanna ride in the Jeep, I'll give you my bone."

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You know you drive a TJ when you have the parts for the mod, the right tools for the job, a BFH & still need a Sawzall to get the job done!
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Old 03-04-2012, 04:15 AM   #3
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