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Old 07-12-2010, 12:51 AM   #1
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WTF would you do???

So today we went to lunch, we go to leave and our 2 week old today 2010 Rubicon starts, but the wipers are going crazy, the gages are dead, and we can get it out of park. We call the emergency road side service in our owners manual and they say they will send a tow truck and tow it to Jeep Chrysler where we bought it from two weeks ago. They tell us it will take an HOUR for the tow truck to get us. WTH we have to wait for an one hour. So we sit there and wait. Close to an hour we decided to call AAA, and they show up within 15 minutes. I bitched at Jeeps road side service after waiting an hour and no help arrives. The AAA tow truck driver overrides something and gets it in neutral and follows us to JeepChrysler. At Jeep the sales guys {the service department is closed} disconnect the positive on the battery and reconnects it after a few seconds and our Jeep starts with no problem. Has this happened to anyone else? Im taking it in the morning to have it looked at since the service department was closed. A 30 thousand plus Wrangler shouldnt be doing this right???

Windy

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Old 07-12-2010, 01:05 AM   #2
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Originally Posted by USNJeep'n View Post
So today we went to lunch and we go to leave and our 2 week old today 2010 Rubicon starts, but the wipers are going crazy, the gages are dead, and we can get it out of park. We call the emergency road side service in our owners manual and they say they will send a tow truck and tow it to Jeep Chrysler where we bought it from two weeks ago. They tell us it will take an HOUR for the tow truck to get us. WTH we have to wait for an one hour. So we sit there and wait. Close to an hour we decided to call AAA, and they show up within 15 minutes. I bitched at Jeeps road side service after waiting an hour and no help arrives. The AAA tow truck driver overrides something and gets it in neutral and follows us to JeepChrysler. At Jeep the sales guys {the service department is closed} disconnect the positive on the battery and reconnects it after a few seconds and our Jeep starts with no problem. Has this happened to anyone else? Im taking it in the morning to have it looked at since the service department was closed. A 30 thousand plus Wrangler shouldnt be doing this right???

Windy
Hey Win.....
Nope this hasn't happened to us yet, but sometimes it takes a few seconds to get it into reverse/drive????? (heading to our dealership tomorrow for my Mopar bucks they tried to screw me on)
On a more positive note, we will be down there the weekend of July 30th for the US Open of surfing don't forget. We just booked our reservations tonight at the Hilton Waterfront~ Hope to meet up with you guys!!!!

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Old 07-12-2010, 01:08 AM   #3
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That's too bad. Obviously the sales guy has experienced something similar since he knew what too do. It sounds like he re-set the computer. I would post this in the JK section and see if it's a common problem. Good luck.
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Old 07-12-2010, 01:09 AM   #4
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We will definitely hook up...

Our Rubi wasnt coming out of Park for anything. We were stranded and pissed!
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Old 07-12-2010, 01:10 AM   #5
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That's too bad. Obviously the sales guy has experienced something similar since he knew what too do. It sounds like he re-set the computer. I would post this in the JK section and see if it's a common problem. Good luck.
Yeah...something had to be reset. They said, "this is what you do if it happens again." If it happens again I want a new Jeep!
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Old 07-12-2010, 01:17 AM   #6
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Yeah...something had to be reset. They said, "this is what you do if it happens again." If it happens again I want a new Jeep!
I don't blame you. Who wants to carry a wrench on their keychain
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Old 07-12-2010, 01:18 AM   #7
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I don't blame you. A new vehicle should be problem free. At least that is my opinion. All I have ever owned are used cars. By the time I get them, the bugs should be worked out.

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Old 07-12-2010, 09:45 AM   #8
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It will be something easy to fix for the dealer. New technology is sometimes a bitch with all the computer gadgetry. I agree with turd. I never by anything brand new. That is just me though. Good luck and make sure you get it fixed before the 30th.
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Old 07-12-2010, 09:55 AM   #9
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If nothing else, install a cut-off switch on your battery. They only cost a few bucks at any VatoZone. That way you can reset it immediately without a wrench if it ever happens again. I know, it's like putting a band-aid on a broken leg, but it'll work until something more permanent can be worked out.......
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Old 07-12-2010, 10:50 AM   #10
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If nothing else, install a cut-off switch on your battery. They only cost a few bucks at any VatoZone. That way you can reset it immediately without a wrench if it ever happens again. I know, it's like putting a band-aid on a broken leg, but it'll work until something more permanent can be worked out.......
Thank you
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Old 07-12-2010, 10:58 AM   #11
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No worries. Good luck man.
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Old 07-12-2010, 11:57 AM   #12
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If nothing else, install a cut-off switch on your battery. They only cost a few bucks at any VatoZone. That way you can reset it immediately without a wrench if it ever happens again. I know, it's like putting a band-aid on a broken leg, but it'll work until something more permanent can be worked out.......
Not to be totally paranoid, but I might not do this. I'd be slightly worried that your good friends at the dealer might blame this for the problem.
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Old 07-12-2010, 12:05 PM   #13
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Not to be totally paranoid, but I might not do this. I'd be slightly worried that your good friends at the dealer might blame this for the problem.
Excellent point Geoff. If dealerships can get out of spending money by blaming you then bet your last dollar they will
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Old 07-12-2010, 12:08 PM   #14
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I had the complete opposite experience with tow trucks last year. Left my lights on, wen into the dentist's office and came out to a dead battery.
The ONE time I didn't carry a set of jumper cables I needed them.

I called AAA, it took them an hour and a half, finally I called my insurance company - we had a truck there in ten minutes. Called AAA back and canceled the truck and then canceled our membership after 48 YEARS of being AAA members.

Don't stress it too much just yet. Remember, they are all just nuts and bolts with electrical connections in the middle. Stuff is going to happen. Nothing is perfect even though we would like it to be as close as possible.

Hopefully it will repeat the problem so that the service department can figure it out. Otherwise if they are unable to duplicate the problem you are in for a little frustration.

Best of luck, keep a good thought, be patient. It will all be OK.
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Old 07-12-2010, 12:12 PM   #15
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man I would be pissed, if it makes you feel any better my dumb a$$ ran out of gas in the rain(my gauges are off)!!! but the dealership should make it right
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Old 07-12-2010, 12:16 PM   #16
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Not to be totally paranoid, but I might not do this. I'd be slightly worried that your good friends at the dealer might blame this for the problem.
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Excellent point Geoff. If dealerships can get out of spending money by blaming you then bet your last dollar they will
Ok. Let's examine this a little more closely. I suggested installing a battery cut-off switch to GET BY until the Jeep is fixed. That doesn't mean to do it today, then take the Jeep to the stealership tomorrow. Take the Jeep in, get it looked at by the techs. THEN, until they can get the Jeep in to FIX the problem, install the cut-off switch so it doesn't happen in the meantime. JEEP should fix the problem. But what if it takes 2 weeks to get the Jeep in to get it fixed? Not drive it in fear that it'll leave him stranded somewhere inconvenient? He COULD carry a wrench with him and physically remove the battery cable every time it happens, or for a few dollars at a parts store he can get a cut-off switch. And in the end, it's a cheap theft deterrent to boot.
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Old 07-12-2010, 12:22 PM   #17
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True,I just suggest asking the dealership before commencing
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Old 07-12-2010, 12:25 PM   #18
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Our Rubi wasnt coming out of Park for anything. We were stranded and pissed!
Sounds like the rubi is upset it cant make it to the M&G
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Old 07-12-2010, 12:33 PM   #19
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True,I just suggest asking the dealership before commencing
Definitely!! Hell, they might even suggest the same thing to get by until they can get it fixed. If they said absolutely not, then I'd make them follow me around and reset it every time it happened.
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Old 07-12-2010, 01:02 PM   #20
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I have to agree with Geoff and Vaultzz...
if he splices into those wires, the first thing they are goigng to do is point a finger at that splice, and could void his warranty. They would have no idea when it was installed and would certainly push the blam in any direction they could.

If he has to, carry a wrench until such time as the company men have a chance to evaluate.
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Old 07-12-2010, 02:54 PM   #21
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Sounds like the rubi is upset it cant make it to the M&G
LOL Your probably right.
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Old 07-12-2010, 03:03 PM   #22
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We havent touched it and took straight to the dealer this morning to have them check it out. I wanted this documentated just in case we got a "lemon" or something. They're looking into it.

I get that its new and the bugs need to be worked out, but I am not happy with the emergency roadside service from Jeep. We sat there for over an hour and waited for them to send us a tow truck. That is crap!

AAA has always been good to us, and the AAA tow truck driver was able to get it in neutral so we could drive it to the dealer. I kinda wanted to have it towed in just to see the looks we got as were pulling in lol. We felt like asses though driving down the street with our windsheild wipers go back and fourth on a hot sunny day.

It kinda put a damper on the day because we were about to go beach cruising and we just installed our bike rack {thanks mopar bucks} the day before. We had our buddys on the way to our house and everything.

So far they cant find anything wrong.


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Old 07-12-2010, 03:09 PM   #23
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I have to agree with Geoff and Vaultzz...
if he splices into those wires, the first thing they are goigng to do is point a finger at that splice, and could void his warranty. They would have no idea when it was installed and would certainly push the blam in any direction they could.

If he has to, carry a wrench until such time as the company men have a chance to evaluate.
Good point...we bought the 7 year extended warrenty on it.

We have a wrench in our trail kit and that is what the sales guys used to reset it. I just dont want this happening again, because I wouldnt know what to do if I was by myself in the Jeep. I was inside having words with the Manager when they were messing with the battery. I wouldnt want to even have to try to reset it.

Windy
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Old 07-12-2010, 04:29 PM   #24
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I had the complete opposite experience with tow trucks last year. Left my lights on, wen into the dentist's office and came out to a dead battery.
The ONE time I didn't carry a set of jumper cables I needed them.

I called AAA, it took them an hour and a half, finally I called my insurance company - we had a truck there in ten minutes. Called AAA back and canceled the truck and then canceled our membership after 48 YEARS of being AAA members.

Don't stress it too much just yet. Remember, they are all just nuts and bolts with electrical connections in the middle. Stuff is going to happen. Nothing is perfect even though we would like it to be as close as possible.

Hopefully it will repeat the problem so that the service department can figure it out. Otherwise if they are unable to duplicate the problem you are in for a little frustration.

Best of luck, keep a good thought, be patient. It will all be OK.
This story is amazing! Not about the tow trucks but they actually have a dentist office in Tennessee?
Just kidding Just kidding
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Old 07-12-2010, 08:59 PM   #25
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Our Rubi is back home now and they couldnt find anything wrong with her. I hope this is the end of that.

Windy
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Old 07-12-2010, 09:32 PM   #26
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This story is amazing! Not about the tow trucks but they actually have a dentist office in Tennessee?
Just kidding Just kidding
You know the toothbrush was invented in Tennessee, right? If it had been invented anywhere else it would have been called the TEETHbrush......



Just playing, folks. This quote lent itself too well to the joke.....I had to tell it.
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Old 07-13-2010, 10:53 AM   #27
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Hey Windy, I hope this is the end of it too.

It has to give you a sick feeling in the pit of your stomach to have a brand new vehicle and be afraid that it isn't reliable. Isn't that why we spend the extra to buy a brand new one? So we can feel confident about it.

As to the service of AAA vs Jeep roadside.
It really has nothing to do with the service themselves, it's which tow companies they use. Once you call in, it's relayed to the dispatcher. If someone is WAY out on a call and can't get to you or if it happens to be a particularly busy time they will be delayed. This is what happened to us when we called AAA that time. In our rural area, they only had ONE guy with a truck and he was in another county on a call. Unavoidable delay, but I was looking for an excuse to drop one more redundant payment. AAA was always good to us, but why pay for something twice.

I'm not defending anyone really, just trying to point out that if anything you should call the Jeep roadside people and let them know what happened and suggest that they broaden their service providers in your area.

You should give that sales person a call and find out exactly what he did to it. I would want to know.
If it happens again, insist that it is towed in without changing anything, resetting, whatever so that the service department can see that it's got a problem and perhaps it will help them to diagnose it.

Good luck to you!
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Old 07-13-2010, 11:00 AM   #28
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I had wonderful experience with ATT roadside through my phone, 4.99 a month and they will fix a flat, bring you gas, unlock your car, and tow it within 50 miles for free, just saying as long as its my phone calling they will do it for any vehicle I am in
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Old 07-13-2010, 11:33 AM   #29
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Hey Windy, I hope this is the end of it too.

It has to give you a sick feeling in the pit of your stomach to have a brand new vehicle and be afraid that it isn't reliable. Isn't that why we spend the extra to buy a brand new one? So we can feel confident about it.

As to the service of AAA vs Jeep roadside.
It really has nothing to do with the service themselves, it's which tow companies they use. Once you call in, it's relayed to the dispatcher. If someone is WAY out on a call and can't get to you or if it happens to be a particularly busy time they will be delayed. This is what happened to us when we called AAA that time. In our rural area, they only had ONE guy with a truck and he was in another county on a call. Unavoidable delay, but I was looking for an excuse to drop one more redundant payment. AAA was always good to us, but why pay for something twice.

I'm not defending anyone really, just trying to point out that if anything you should call the Jeep roadside people and let them know what happened and suggest that they broaden their service providers in your area.

You should give that sales person a call and find out exactly what he did to it. I would want to know.
If it happens again, insist that it is towed in without changing anything, resetting, whatever so that the service department can see that it's got a problem and perhaps it will help them to diagnose it.

Good luck to you!
Well we live in the city...I mean litteraly in the heart Southern California. I have had AAA get me out of several jams over the years and never had to wait more than 30 min. We didnt mind waiting an hour, although that sounded crazy to us considering where we do live, but the tow truck that Jeep was sending never showed after an hour had passed, Im sorry but that just makes their road side service look bad. They told us they were dispatching a tow truck, whoever they used sucks. Next time I will just call AAA. It didnt cost us anything because everything is so close.

Hubby showed me what they did yesterday. They disconnected the positive on the battery using our wrench from our trail kit. Waited 15 seconds and reconnected it. It started with no problem after that.

This is our first Jeep {but I been an off roader all my life} and I really appreciate everyones input around here.

Windy
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Old 07-13-2010, 11:34 AM   #30
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This is my first Brand new vehicle as well.

With a ride like a Wrangler I just did not want to get someone's headache you know what I sayin. You never can tell what kind of abuse a Jeep has been put through

that was the only reason I went brand new. For a wrangler I wanted to make sure she was ONLY abused by me :-)

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