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Old 11-22-2013, 03:09 AM   #1
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What's up with Managing Attachments?

Managing Attachments is not enabled... haven't been able to attach a file.

Sent a message to website admins.. No response.

Is this a user or site issue?

Thanks.

.

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2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
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Old 11-22-2013, 05:12 AM   #2
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Are you on mobile/tablet? I am able to attach but I am on my home laptop. It did seem to take a little longer than normal though to upload.
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Old 11-22-2013, 05:26 AM   #3
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seems to be working via computer..... are you using a laptop/desktop or phone/tablet? Firefox, chrome, IE? Will it even load the attachment screen? At what exact point is is not working for you....

I just uploaded this... upload time seemed normal to me...
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Old 11-22-2013, 07:05 AM   #4
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Yes... iPad. It worked up until two days ago.

No.. I don't see the attachment screen. The function is missing when I'm trying to post. All I see is a list of file types you can load.

.
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2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
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Old 11-22-2013, 07:24 AM   #5
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Strange... It's visible on my iPhone but not on my iPad.

.
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2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
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Old 11-22-2013, 04:16 PM   #6
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hm, not sure on the whole iphone vs pad deal... will post to our techs.... might be a bit.. as today is friday...
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Old 11-23-2013, 01:56 PM   #7
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Quote:
Originally Posted by m998dna View Post
Yes... iPad. It worked up until two days ago.

No.. I don't see the attachment screen. The function is missing when I'm trying to post. All I see is a list of file types you can load.

.
Sorry, I don't have an iPad away from the office to test this. I saw your PM and I'm responding here instead.

With as much detail, where exactly are you prevented from uploading attachments? Do you have the latest version of iOS 7? Do you have pop-ups enabled on your iPad?

Thanks

~ Alan, Community Support
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Old 11-23-2013, 02:38 PM   #8
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Quote:
Originally Posted by HelenaAG View Post
Sorry, I don't have an iPad away from the office to test this. I saw your PM and I'm responding here instead.

With as much detail, where exactly are you prevented from uploading attachments? Do you have the latest version of iOS 7? Do you have pop-ups enabled on your iPad?

Thanks

~ Alan, Community Support
At the Reply screen where the Managing Attachments is supposed to have a link to open the window to attach files. All the other links around it (above and below) to other functions are visible. For some reason just with my iPad, the link to Managing Attachments is missing - however I see the list of file types in that section.

I rebooted my iPad - no change. No I haven't upgraded my iPad nor my iPhone to the latest OS version.

.
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2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
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Old 11-23-2013, 02:41 PM   #9
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Oh wait... It's working now.

Thanks!

.
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ID:	536426  

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2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
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