When I lock the 2012 jeep wrangler unlimited with the keyless entry and than use the key to manually unlock the vehicle the car alarm goes off. Sometimes if I restart the vehicle the alarm goes off, other times it takes disconnecting the battery. The service advisor told me that jeep doesn't have selonoid's in the door so the car doesn't know how it was locked. Therefore if you don't unlock it the same way the alarm goes off. I think he is blowing smoke! I also opened a case with Jeep.
Yes that is normal. The alarm is set up so once armed with the key fob the key fob must also be used to unlock and disarm the alarm. Use the key to lock the door or manually lock with the interior door handle lock and you can unlock with the key.
__________________ Jeff _(OIIIO)_
08 Black and Khaki JK Sahara Unlimited, Dual Tops, MyGig, Tow pkg, Trax-Lok Rear Diff,
Mods -- 3.5" Rock Krawler front springs, 2.5 TerraFlex BB, PitBull Rockers 35x12.50x17 on BlackRock Vipers, AEV Premium Bumper,
Every car I've ever owned with keyless entry operated the same way. If you lock with the remote you are arming an alarm. If you open the door without disarming that alarm - like when you use the key in the door, or if a naughty person breaks your window and unlocks the door manually to get in - your alarm will go off. No mystery there.
It's normal for the Wrangler because it has no kind of switch to sense that the key was use to unlock the door, like some other cars do. Without that type of switch, the alarm has no way of knowing whether the door was unlocked with a key or jimmied open, so it sets the alarm off when the door opens.
2013 JKU Sahara, Gecko Green, loaded up
10A Springs, Teraflex levling kit, 315/70/17 Duratracs, AEV Pintler wheels, front/rear bumpers and hood
When all else fails READ THE MANUAL!!! The OP says he has a 2012 Wrangler JKU. Here is what it says in the 2012 JKU owners manual, pages 19-20.
To Arm The System
The Vehicle Security Alarm will set when you use the
Remote Keyless Entry (RKE) transmitter to lock the doors
and swing gate, or when you use the power door lock
switch while the door is open. After all the doors are
locked and closed, the Vehicle Security Light (located on
the instrument cluster) will flash rapidly for about 16 seconds
to signal that the Vehicle Security Alarm is arming.
During this 16-second arming period, opening any door
or the swing gate will cancel the arming. If the Vehicle
Security Alarm is successfully set, the Vehicle Security
Light will flash at a slower rate to indicate the Vehicle
Security Alarm is armed.
To Disarm The System
To disarm the Vehicle Security Alarm, you will need to
press the UNLOCK button on the RKE transmitter, or
turn the ignition switch to the ON/RUN position. If
something has triggered the Vehicle Security Alarm in
your absence, the horn will sound three times and the
exterior lights blink three times when you unlock the
doors. Check the vehicle for tampering.
The Vehicle Security Alarm is designed to protect your
vehicle; however, you can create conditions where the
Vehicle Security Alarm will arm unexpectedly. If you
remain in the vehicle and lock the doors with the RKE
transmitter, once the Vehicle Security Alarm is armed
(after 16 seconds), when you pull the door handle to exit,
the alarm will sound. If this occurs, press the UNLOCK
button on the RKE transmitter to disarm the Vehicle
Security Alarm. You may also accidentally disarm the
Vehicle Security Alarm by unlocking the driver’s door
with the key and then locking it. The door will be locked
but the Vehicle Security Alarm will not arm.
• Unlocking the doors with the manual door lock plungers
or the driver’s door lock cylinder will not disarm
the Vehicle Security Alarm.
• When the Vehicle Security Alarm is armed, the interior
power door lock switches will not unlock the doors.