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Old 03-07-2014, 09:03 PM   #1
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Chrysler refuses to put transmission back in

So towed my Jeep back to Chrysler again cause my clutch apparently exploded. This is the third clutch in a year so they suggested to drop the transmission and see what's up. So apparently they found issues and said it needed to be rebuilt. Ok. So after waiting for the extended warranty company to approve it they now say since it has been lifted they are voiding my warranty and now they not authorized to put the transmission back in and I need to tow the Jeep out or pay 4k out of pocket for the repairs.. The Jeep was lifted over a year ago and 6 months ago I was having engine issues and they replaced the short block with no problem under warranty but now all of a sudden its am issue. I do not understand how they made the decision to drop the tranny, obviously seeing that it's lifted, and now want to give it back to me in pieces. If anyone has any advice on my situation I would greatly appreciate it!

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Old 03-07-2014, 09:39 PM   #2
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You may need to talk to the service manager in a nice way and see what can be done. At least get the thing back together. Do not start an argument about what they did before. Could be under new management. If they have decided to void it you may not have any recourse. But work on that after getting your rig back together.

Bob K.

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Old 03-07-2014, 10:24 PM   #3
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First of all, MODS do not void Chrysler/Jeeps factory warranty. What would not be covered is the MOD itself, and or did it cause, or contribute to another components failure. If it did, then the Dealer is responsible to show you as to how the MOD caused/contributed to it.

A EXAMPLE OF THAT, would be if your driveline angularity, because of the lift MOD, was not set correctly, and caused a vibration that damaged the transmission. (This is just a example, I am not saying that this happened)! But then Chrysler/Jeep didn't cause the failure, so therefore it would be denied.

Why do you want the transmission re-installed, if there are repairs that are needed? Somebody will have to make the repairs, which means that the transmission will just have to be pulled again!

But you have a more serious issue here, because you mentioned EXTENDED WARRANTY.
There guidelines are not the same as your original warranty. They are notorious for denying claims, and this is just another example of why, I will never purchase one.......

You had better read over your policy, (and that's all that they are is a insurance policy). See if it states that MODS will void your warranty. If it doesn't then take your policy with you to the Dealer and ask them to show you where it states in the Policy, that MODS will void your warranty.
But if it does state that in the Policy, then there isn't much recourse left for you.

Keep in mind as you are trying to get this resolved, that you always have the option to take your case up the chain of command. Next the Service Manager, then General Manager, and finally the Dealership owner, if needed!!!!!!!
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Old 03-07-2014, 11:17 PM   #4
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Originally Posted by nwbronco View Post
You may need to talk to the service manager in a nice way and see what can be done. At least get the thing back together. Do not start an argument about what they did before. Could be under new management. If they have decided to void it you may not have any recourse. But work on that after getting your rig back together.

Bob K.
I concur. Before you claims your rights, be cool, play the victim if you must and get them to reassemble the Jeep. Then start the fight.

How tall is your lift?

This is absurd and it is going to get worse with the high volume of Jeeps they are selling which continues to grow.
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Old 03-07-2014, 11:32 PM   #5
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I installed a 3" suspension and 2" bl but I brought the Jeep in before because of clutch failure before I lifted it but they did not want to diagnose it and just said oh well you need a new clutch so now they had the suggestion to drop the transmission because the disc wasn't worn, it just broke into pieces so it's not driver error.
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Old 03-08-2014, 12:18 AM   #6
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Call jeep customer service. They'll work it out. They never fail me.
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Old 03-08-2014, 02:27 AM   #7
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Old 03-08-2014, 06:13 AM   #8
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I had a clutch go on a 2013 driving on the street in rain. Went around a corner the rear end slid a bit and right away the throw out bearing started squealing. They claimed that since I took it off roading it wasn't covered. It's a frigging Jeap and they void your warranty if you take it off road. Don't they encourage off roading. And you with your lift, don't other guys see your jeep and wish they could have one. Your a walking advertisement for them.

Plain and simple Chrysler is a greedy company that is cutting it's nose of to spite it's face.
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Old 03-08-2014, 06:13 AM   #9
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Been there done that. Got a nice lady that didn't know what a throw out bearing or clutch were. Good luck on that route.
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Old 03-08-2014, 06:28 AM   #10
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Just curious, is the extended warranty through Chrysler or another company selling extended warranties? Many of these extended warranties aren't worth the paper they're written on, I hope that's not the case here.
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Old 03-08-2014, 07:17 AM   #11
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Just curious if the first clutch went out after they put in a new short block?
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Old 03-08-2014, 07:49 AM   #12
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No, the first clutch went out before the new short block, and now this one went out after.
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Old 03-08-2014, 07:59 AM   #13
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Way to many unknown facts to come to a conclusion on what is right or wrong as far as warranty being denied. Without knowing anything further they should reinstall your tranny. Most warranties do not warrant clutches after the first year.
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Old 03-08-2014, 08:00 AM   #14
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Question about the clutch that blew up. Did the shop install a new clutch or a rebuilt clutch? And, if it was a rebuilt clutch, did you know that is what you getting? Or, were you expecting to get a new clutch?
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Old 03-08-2014, 08:19 AM   #15
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No first clutch was oem and went that one went they said it was because of the lift so I needed a high performance clutch. Since I did not know there were transmission issues at the time I went with that since they never wanted to diagnose the tranny until after this clutch went. They are even saying this transmission issue is what is causing the clutches to fail but but it's because of my lift.. I was told the clutches were new, not rebuilt.
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Old 03-08-2014, 08:25 AM   #16
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need details, miles year useage type photos etc.
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Old 03-08-2014, 08:32 AM   #17
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I good rule of thumb with any vehicle is if you cannot afford to pay for your repairs, leave it stock, or mostly stock during the warranty period.

Generally all manufactures, and hence dealers are looking for ways to deny warranty coverage and if the vehicle is modified then they have a reason.

And yes, there is a law that states they cannot do this unless it's proven that the modification caused the failure, but the manufactures have very deep pockets and a lot of lawyers on retainer to address this. They can drag it out for months or even years and the cost to you is cheaper in the long run to just fix it yourself.

Sad but true.
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Old 03-08-2014, 08:33 AM   #18
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has about 74k miles, 2007 Sahara, daily driver with occasional trails, mudding. Always kept maintained after any off road use. Never shifted in mud or water.
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Old 03-08-2014, 08:37 AM   #19
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Except I didn't have some of these mods, even lift, when the original clutch failed. So these issues would have been inevitable if I left it completely stock but since they just kept telling me there's nothing else wrong and just replaced the clutch again.
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Old 03-08-2014, 09:05 AM   #20
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4K to put it back together?
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Old 03-08-2014, 09:11 AM   #21
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No, 4k for repairs. They aren't putting it back together and I dont know what to at this point. Even if I towed it home I can't fix a transmission and my experience with local mechanics has not been good.
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Old 03-08-2014, 09:14 AM   #22
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4k to be repaired. They will not put it back together so I dont know what to do at this point. I cab tow it home but my experience with local mechanics has not been good.
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Old 03-08-2014, 11:30 AM   #23
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Been there done that. Got a nice lady that didn't know what a throw out bearing or clutch were. Good luck on that route.
It is customer service. Not the repair shop. You have to start there to get Jeep involved. It is not the repairman you need to get on your side.
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Old 03-08-2014, 12:24 PM   #24
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It is customer service. Not the repair shop. You have to start there to get Jeep involved. It is not the repairman you need to get on your side.
Spent a month talking to them. They appear to be on the dealerships side. I presented logical arguments and got no where. They are a front for customers to vent. That's why the nice lady that knew nothing. If they really cared, I would have talked to someone who knew their products. iamjeep is a joke. Waste your time with them like I did if you want.
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Old 03-08-2014, 01:08 PM   #25
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Ok so in the original post the OP mentions waiting for the Extended Warranty Company to make a decision. If it's not Chrysler extended warranty, Chrysler and their dealers play no part in this other then to do as told by the warranty company. If the warranty company refuses to pay the repairs the dealer is already out of pocket for shop time/wages incurred in the rip down. They stand to loose as much as you if you simply tow it to another shop to finish the job. And that would be why Chrysler is on the Dealership's side.

Hope it all works out for you.
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Old 03-08-2014, 01:58 PM   #26
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Ok so in the original post the OP mentions waiting for the Extended Warranty Company to make a decision. If it's not Chrysler extended warranty, Chrysler and their dealers play no part in this other then to do as told by the warranty company. If the warranty company refuses to pay the repairs the dealer is already out of pocket for shop time/wages incurred in the rip down. They stand to loose as much as you if you simply tow it to another shop to finish the job. And that would be why Chrysler is on the Dealership's side.

Hope it all works out for you.
^^^This...........

I don't understand why so many are beating up on Chrysler/Jeep and the Dealer, when it is a extended warranty issue, which is typical.........
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Old 03-08-2014, 02:18 PM   #27
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4k to be repaired. They will not put it back together so I dont know what to do at this point. I cab tow it home but my experience with local mechanics has not been good.
If you can't get anything worked out with dealer regarding fixing and warranty , I would just get it home. I would take pictures of everything apart at dealer shop just for backup. AAmco quote. Sorry to hear about your problem
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Old 03-08-2014, 04:14 PM   #28
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[QUOTE=nodicesteven;8867369]. Ok. So after waiting for the extended warranty company to approve it they now say since it has been lifted they are voiding my warranty QUOTE]

OP, your challenge is with your extended warranty. They are the ones that are denying your repair coverage!

Read your policy, and then have a meeting with them if they are local, if not then get on the telephone and try to get a resolution to your issue.

Your WARRANTY COMPANY is calling the shot's, not your DEALER!!!!!!!!
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Old 03-08-2014, 04:47 PM   #29
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[QUOTE=Miser;8883873]
Quote:
Originally Posted by nodicesteven View Post
.
Your WARRANTY COMPANY is calling the shot's, not your DEALER!!!!!!!!
Bingo. Which is why I said earlier many of these extended warranties aren't worth the paper they're written on. In this case it also appears it is up to the OP to prove to the warranty company the mods are not at fault. It isn't the warranty company's job to prove the mods caused the problem. They clearly stated the mods were the cause, now the ball is in the OP's court. The OP is the person SOL here. IMO the warranty people aren't going to do anything until a judge forces them to do so. That sucks, but is the harsh reality of this situation in my opinion.
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Old 03-08-2014, 04:51 PM   #30
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So does he have a Chrysler factory extended warranty or third party extended, just curious.

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