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Old 01-27-2014, 08:34 PM   #1
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Question Dealer Rip Off?

I have 2013 Wrangler and it is under factory warranty. I was told today I have water in the rear differential. Reason.... I drove through water that was to deep and it came in through a vent tube. ?!?!?!?!? Really???

The Service Department tech told me this.... Am I really that dumb... I hate to ask but could this even be possible?

I'm pissed that they want me to pay $190.00 to drain and refill when they are the ONLY mechanics that have touched this vehicle since buying it new from them NEW. I guess I need to go through JEEP themselves to dispute this. Any options or has ANYONE heard of such a thing? I mean really, they put a tube on the rear end but tell us of its AMAZING "Water FORGING" capabilities?

This should be covered under warranty as the Plug appears to be leaking from last oil change/inspection and I am told I have to pay for it out of pocket... Im going Back to the dealership and confront the Service Manager and have HIM show me this tube.... To top it off...I wasn't given ANY military incentives that were are available to vets. I think this relationship with this dealer is coming to and abrupt close the more I type.
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Old 01-27-2014, 08:45 PM   #2
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You didn't state if you have been driving through water or not. Were you having problems with your differential or why did the dealer inspect it? It is possible for water to enter the differential through the breather tube and create a murky mess inside and the warranty does not cover it.

You can do the service yourself and it will be less expensive and does't require many tools.

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Old 01-27-2014, 09:13 PM   #3
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You could change the oil yourself or price shop a bit. Fluids aren't generally covered under warranty. My front axle had some water Contamination from a few water crossings. Cost me about $50 in fluids to do front and rear myself.
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Old 01-27-2014, 09:13 PM   #4
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It is a pretty easy home job. Is your jeep lifted btw?
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Old 01-27-2014, 09:24 PM   #5
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Super easy to change at home. Do it and have the peace of minds.
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Old 01-27-2014, 09:31 PM   #6
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Quote:
Originally Posted by Dirty White Boy View Post
I have 2013 Wrangler and it is under factory warranty. I was told today I have water in the rear differential. Reason.... I drove through water that was to deep and it came in through a vent tube. ?!?!?!?!? Really???

The Service Department tech told me this.... Am I really that dumb... I hate to ask but could this even be possible?

I'm pissed that they want me to pay $190.00 to drain and refill when they are the ONLY mechanics that have touched this vehicle since buying it new from them NEW. I guess I need to go through JEEP themselves to dispute this. Any options or has ANYONE heard of such a thing? I mean really, they put a tube on the rear end but tell us of its AMAZING "Water FORGING" capabilities?

This should be covered under warranty as the Plug appears to be leaking from last oil change/inspection and I am told I have to pay for it out of pocket... Im going Back to the dealership and confront the Service Manager and have HIM show me this tube.... To top it off...I wasn't given ANY military incentives that were are available to vets. I think this relationship with this dealer is coming to and abrupt close the more I type.
It is absolutely possible and happens all the time. Any time you FORD water, you risk ingestion. Changing the fluid in your differentials is simple and inexpensive and should be part of your normal maintenance schedule.

If you didn't receive a military discount when you purchased the vehicle, that's YOUR fault for not mentioning it.
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Old 01-27-2014, 09:35 PM   #7
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Quote:
Originally Posted by Dirty White Boy View Post
I have 2013 Wrangler and it is under factory warranty. I was told today I have water in the rear differential. Reason.... I drove through water that was to deep and it came in through a vent tube. ?!?!?!?!? Really???

The Service Department tech told me this.... Am I really that dumb... I hate to ask but could this even be possible?

I'm pissed that they want me to pay $190.00 to drain and refill when they are the ONLY mechanics that have touched this vehicle since buying it new from them NEW. I guess I need to go through JEEP themselves to dispute this. Any options or has ANYONE heard of such a thing? I mean really, they put a tube on the rear end but tell us of its AMAZING "Water FORGING" capabilities?

This should be covered under warranty as the Plug appears to be leaking from last oil change/inspection and I am told I have to pay for it out of pocket... Im going Back to the dealership and confront the Service Manager and have HIM show me this tube.... To top it off...I wasn't given ANY military incentives that were are available to vets. I think this relationship with this dealer is coming to and abrupt close the more I type.
See this product:

Smilin' Bob's Breather Hose Extension Kit for JKs


This stinks, but it is the way the Jeep is designed...getting some tubes like what I just pasted is the solution...and is what is on my Jeep.

If you drive over the top of the breathe tubes, you are very likely SOL and you don't have a warranty claim....at least you did not hydrolock.....190 is bad, but it could have been way more. Do get it fixed asap - it is not a hard job but it stink.


Good luck.
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Old 01-27-2014, 09:39 PM   #8
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Quote:
Originally Posted by Dirty White Boy View Post
Reason.... I drove through water that was to deep and it came in through a vent tube.
Quote:
Originally Posted by spinlock View Post
You didn't state if you have been driving through water or not.
I thought he did.

Anyway, how deep was this water puddle, creek, river, whatever?
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Old 01-27-2014, 09:39 PM   #9
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Factory warranty does not cover drowning your jeep...if water indeed got in through the breather tube you were in to deep. Best check the front diff also, and probably your tranny if it's an auto. And be thankful it didn't hydro lock.
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Old 01-27-2014, 10:19 PM   #10
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Go change the fluid yourself for $20.
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Old 01-27-2014, 10:36 PM   #11
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You have to "pay" to "play"!!
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Old 01-28-2014, 08:20 AM   #12
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From the manual...

After crossing any water higher than the bottom of the axle differentials, you should inspect all of the vehicle fluids for signs of water ingestion.
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Old 01-28-2014, 10:02 AM   #13
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if you do not want water in your diffs pressurize them like the H1s.
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Old 01-28-2014, 11:59 AM   #14
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Quote:
Originally Posted by spinlock View Post
You didn't state if you have been driving through water or not. Were you having problems with your differential or why did the dealer inspect it? It is possible for water to enter the differential through the breather tube and create a murky mess inside and the warranty does not cover it.

You can do the service yourself and it will be less expensive and does't require many tools.
Yes I have driven through water nothing major or standing in it but yes still.
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Old 01-28-2014, 12:00 PM   #15
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Originally Posted by al_safety View Post
You could change the oil yourself or price shop a bit. Fluids aren't generally covered under warranty. My front axle had some water Contamination from a few water crossings. Cost me about $50 in fluids to do front and rear myself.
Yeah 50 in fluids at parts store
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Old 01-28-2014, 12:01 PM   #16
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Quote:
Originally Posted by Mangotango22 View Post
It is a pretty easy home job. Is your jeep lifted btw?
Not lifted yet.. I see the extension options for breather tubes when you lift them
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Old 01-28-2014, 12:04 PM   #17
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Quote:
Originally Posted by daggo66 View Post
It is absolutely possible and happens all the time. Any time you FORD water, you risk ingestion. Changing the fluid in your differentials is simple and inexpensive and should be part of your normal maintenance schedule.

If you didn't receive a military discount when you purchased the vehicle, that's YOUR fault for not mentioning it.
So when I showed my military ID that wasn't proof enough. I mean that is NOT mentioning it? WOW should have actually spoke the words.,.. IM A MILITARY VETERAN!!! that would remove ALL doubt!
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Old 01-28-2014, 12:05 PM   #18
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Quote:
Originally Posted by jcb-memphis View Post
See this product:

Smilin' Bob's Breather Hose Extension Kit for JKs


This stinks, but it is the way the Jeep is designed...getting some tubes like what I just pasted is the solution...and is what is on my Jeep.

If you drive over the top of the breathe tubes, you are very likely SOL and you don't have a warranty claim....at least you did not hydrolock.....190 is bad, but it could have been way more. Do get it fixed asap - it is not a hard job but it stink.


Good luck.
Thanx JCB... I appreciate that info... I would have done this when I lifted it... Didnt think to extend before lift
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Old 01-28-2014, 12:06 PM   #19
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Originally Posted by RoadiJeff View Post
I thought he did.

Anyway, how deep was this water puddle, creek, river, whatever?
Just a standard puddle in the forest.. nothing but a quick in and out
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Old 01-28-2014, 12:07 PM   #20
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Quote:
Originally Posted by Ruby Tuesday View Post
Factory warranty does not cover drowning your jeep...if water indeed got in through the breather tube you were in to deep. Best check the front diff also, and probably your tranny if it's an auto. And be thankful it didn't hydro lock.
It was checked by the dealership... Im hoping they checked them all.
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Old 01-28-2014, 12:08 PM   #21
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You have to "pay" to "play"!!
Im not scared to PLAY and willing to PAY if its not covered already... hehehe The price of FREEDOM
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Old 01-28-2014, 12:08 PM   #22
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Originally Posted by Dirty White Boy View Post
So when I showed my military ID that wasn't proof enough. I mean that is NOT mentioning it? WOW should have actually spoke the words.,.. IM A MILITARY VETERAN!!! that would remove ALL doubt!

Really? Did you examine the paperwork you signed? Did you see a discount or not? Are they "wrong" here too like they were with the differential? Take some responibility.
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Old 01-28-2014, 12:10 PM   #23
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Originally Posted by MTNJeep View Post
From the manual...

After crossing any water higher than the bottom of the axle differentials, you should inspect all of the vehicle fluids for signs of water ingestion.
I thought the water forging line was 30+ inches... Ill have to look again.... that seems higher then the bottom of the axle housing if I am correct and seen that measurement.
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Old 01-28-2014, 12:10 PM   #24
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Thanx JCB... I appreciate that info... I would have done this when I lifted it... Didnt think to extend before lift
It's just as important without a lift if you are going through water. A lift doesn't raise the axle, larger tires do.
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Old 01-28-2014, 05:34 PM   #25
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I'm glad I read this post and now will be changing my diff fluids. $50 plus is worth what it can cost to replace gears!
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Old 01-28-2014, 05:51 PM   #26
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Some people wonder why on the old TJs it says to change diffs fluid every 24K miles...I know I did and have never had a problem....and yeah I will be doing the JK and JKU when it is time....in the mean time I do not drive through standing water as a general rule......
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Old 01-28-2014, 06:26 PM   #27
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I'm no fan of dealership service departments, but they're right in this instance. As others mentioned it's an easy DIY job, or just take it to a local shop you trust and have them do it. Don't wait too long though, you can do damage to your differential/differentials by driving with water in them.

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Old 01-28-2014, 06:38 PM   #28
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Sorry about the typing errors. I did the tube kit before even accepting the Jeep from the dealer new.

I did lift it a little...but my view on this is, frankly, that the tubes are so cheap they should actually be installed as a stock option. At least on a Rubicon... Anyway, I did the same sort of thing on my rovers and never had issues....silicone in the airbox's junctions and a snorkel and I am good to go.

I don't "plan" to get stuck in water, but I like the idea of not having anything to worry about ever too.

(rumor is the fan motors are not watertight and the wiper motors aren't either....so they may or may not die earlier if they got wet...who knows)

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Old 01-28-2014, 06:48 PM   #29
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Quote:
Originally Posted by Dirty White Boy View Post
I thought the water forging line was 30+ inches... Ill have to look again.... that seems higher then the bottom of the axle housing if I am correct and seen that measurement.
F-O-R-D-I-N-G is 30 inches or LESS at no more than 5 mph. You differentials should always be checked afterwards. Naturally this is all covered in your owner's manual.
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Old 01-29-2014, 11:23 AM   #30
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If you didn't receive a military discount when you purchased the vehicle, that's YOUR fault for not mentioning it.

I almost didn't mention it because the web site said I had to have gotten out recently, and I was discharged like 6 years ago or so. It was while I was just bsing with the salesman while waiting for some of the paperwork, I mentioned that I was in the AirForce, so then he hooked up with the the Veteran Discount, though I did have to bring in my DD214.


Also:
Just HOW does one check the differentals for water without draining the oil out? Or basicly does check diff for water = Drain and refill with oil.

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