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Old 04-02-2014, 01:08 PM   #1
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Ignition key failure

We have a 2013 Wrangler Unlimited ~ 25,000 mile. The other day neither of our keys would activate the starter. The Jeep was towed to a dealer who made a third key for us and charged us for it. The Jeep will now start and we have three keys that work. There is a past history of the Wireless Control module failing. (Technical Service Bulletin 08-007-08) I am concerned that the problem has not been corrected on the new vehicles. We do not want the Jeep to ignore the key when we are out in the sticks! Has this occurred for any one with a newer Jeep?

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Old 04-02-2014, 01:13 PM   #2
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When your Jeep was towed to the dealership would it start with either of the two original keys? If not I would not have paid them a dime to fix the issue as it should have been covered under warranty. If their solution was to cut and program a third key it is still a warranty repair. Just my humble opinion...

I have a 2012 and have not seen this issue.

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Old 04-02-2014, 01:57 PM   #3
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Should have just been a reflash of the wcm then reprogram the keys under warranty.
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Old 04-02-2014, 05:00 PM   #4
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Other than "wear" items, 3/36 bumper to bumper means you shouldn't have been charged. If the dealer won't give you a refund contact Chrysler customer care.
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Old 04-02-2014, 05:14 PM   #5
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I read it as he an additional key made which he got charged for which would be about right for most dealerships.
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Old 04-02-2014, 05:25 PM   #6
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Originally Posted by jadmt View Post
I read it as he an additional key made which he got charged for which would be about right for most dealerships.
If the problem was fixed under warranty and then the customer requested a third key he should have been charged. But, if the dealer made the key as part of the repair and then the problem was taken care of some how that should be on the dealer. It is confusing from the op which came first the chicken or...
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Old 04-03-2014, 12:43 PM   #7
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The dealer made the key without my permission. Customer care has been 'reviewing' my request for reimbursement since I contacted them in mid March.
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Old 04-03-2014, 01:16 PM   #8
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The dealer made the key without my permission. Customer care has been 'reviewing' my request for reimbursement since I contacted them in mid March.
in that case I would refuse to pay. customer care should be called customer don't care.
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Old 04-22-2014, 10:22 PM   #9
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Jeep Customer care did look at my case and refunded the cost of the key. I still hope this was a one time ignition failure.
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Old 04-24-2014, 01:10 AM   #10
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Just curious, how much did they charge for the key? I need to get an extra key for mine.
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Old 04-25-2014, 05:19 PM   #11
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The total charge for key- labor - was $221.
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Old 04-25-2014, 05:42 PM   #12
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The total charge for key- labor - was $221.
$221.00..........
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Old 04-25-2014, 06:20 PM   #13
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The dealer here wants $250 for one. I just got one off of Amazon for $45 and $1.50 to have cut and I programed it my self It works great.
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Old 04-26-2014, 06:30 PM   #14
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How do you program the key yourself?
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Old 04-26-2014, 06:49 PM   #15
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You have to have 2 programed keys already I just made a 3rd as back up. First key turn on the power don't start it just get the lights on the dash for 5 sec. Then 2nd key do same thing for 10 sec. Then put the 3rd key in for 10 seconds then done. It works slick.

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