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Old 06-10-2014, 01:01 AM   #1
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JK lift vs warranty question

So my buddy's 2000 TJ's frame started rotting from the inside out (used every winter for New England plowing). He got a line on a 2013 2door Sahara at a really good price. It has around 30k miles and it's at a Jeep dealership in NY. He asked me if I helped him install a lift and larger tires if it would void his warranty. Idk what to say. I've always installed lifts on my jeeps after paying them off, which was usually after warranty. Can anyone tell me if this is so? If the dealer installs the lift/tires, does that keep the warranty? And lastly, if that is the case, can he order the lift and have the dealer do it or does he have to succumb to the dealer's price for lift/tires? Thanks in advance...

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Old 06-10-2014, 04:38 AM   #2
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Some dealerships send their jeeps out to get lifted even with a calibrater I would inquire with the dealer

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Old 06-10-2014, 05:51 AM   #3
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Originally Posted by Rock Kicker View Post
So my buddy's 2000 TJ's frame started rotting from the inside out (used every winter for New England plowing). He got a line on a 2013 2door Sahara at a really good price. It has around 30k miles and it's at a Jeep dealership in NY. He asked me if I helped him install a lift and larger tires if it would void his warranty. Idk what to say. I've always installed lifts on my jeeps after paying them off, which was usually after warranty. Can anyone tell me if this is so? If the dealer installs the lift/tires, does that keep the warranty? And lastly, if that is the case, can he order the lift and have the dealer do it or does he have to succumb to the dealer's price for lift/tires? Thanks in advance...
The best advise given was given right above me. Check with the dealer and have them tell you in writing. This way if there ever is a problem he's covered, and there is no area of gray.

If your friend decides to have the dealer do the mods make sure they tell him the warranty will remain intact in writing. Verbal agreements mean nothing IMO.
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Old 06-10-2014, 07:27 AM   #4
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Both above best practice ask and get in writing when I got mine new I asked and was told 2 inch is max to not void warranty but remember you will be changing lots of angles and any yoyo adjuster can site " well because it's lifted" and deny any warranty claims due to its lifted always be careful get it in writing
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Old 06-10-2014, 11:46 AM   #5
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They cant void a whole vehicle warrantly because some aftermarket parts get put on.

That being said, they obviously wont cover the parts from other manufacturers.

Also many dealers will fight warranty work that in any way ties into a an aftermarket (ie non mopar) lift.

For example if you blow a driveshaft dont expect to get it covered. However, if your radio malfunctions that has nothing to do with lift so would be covered without issues.

Most folks running mopar brand lifts are told by the dealer they will not only warranty the lift itself but wont hassle you about repairs that could be associated with it.
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Old 06-10-2014, 11:53 AM   #6
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It is important to ask more than just about the lift.

I believe I've read stories here about some dealerships not covering damage that happened off the road. The vehicle is trail rated, but that may still be considered outside of coverage. Granted, we may not have gotten the full story here... but it's best to cover all your bases if you're going to talk to the dealer anyway.
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Old 06-10-2014, 12:31 PM   #7
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Oh ya, I've been lifting my own Jeeps since 97, and I know all the right specific questions to ask. But completely forgot the "get it in writing" aspect. Thanks everyone for the input.

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Old 06-10-2014, 12:53 PM   #8
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If a dealer is naive, dumb or calculating enough to give you such a statement in writing it still does not guarantee that you warranty is not void. The dealer is an independent contractor selling Jeep products. The warranty is issued by Chrysler or a third part. Get a letter from Chrysler.

It definitely helps to have the dealer on your side but even their input only go so far.

If maintaining the warranty is absolutely critical then don't introduce mods that will void it. If I had a concern, i would drive the Jeep for a few months until I was sure the JK was a not a lemon or had existing issues that needed to be covered under warranty before lifting it.

Materially altering the stock suspension *absolutely* impacts the loads on the suspension, steering and driveline and their reliability to some degree. It's impossible in most cases to trace the route cause without significant investigation so Chrysler and all other manufacturer's play it conservatively to their benefit. As Jeep owners we don't agree or approve of it but its just common business sense.
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Old 06-10-2014, 01:10 PM   #9
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Just put the lift and tires on, don't say anything to your dealer.

On my 2nd JK Wrangler.

Both lifted. Both OME lifts, both on 35's.

Never mentioned lift, never denied warranty.
Even worn out drivelines and u-joints replaced under warranty.

Important note. KEEP your stock tires and put them on before going in for service.

If you ask about voiding your warranty they will put a note in your records that your vehicle has been modified. They can and will use it against you later on.

I read the records they kept on my 1st JK, it's pretty detailed.
They listed my winch, bumpers, off road lights, shocks, track bars, skid plates, rock sliders, muffler, intake and even seat covers as "aftermarket".
No mention of lift springs. I checked.

Remember; Chrysler warranty is just another an insurance company.
The #1 goal of all insurance companies it to keep as much money as possible.
They are not there to be your buddy or your friend.
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Old 06-10-2014, 11:15 PM   #10
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Um I work for an insurance company and I am a claims adjuster. I determine who gets money and who doesn't. Industry standard is 80% of claims PAID! I don't appreciate you calling me evil. Also you buy a policy a contract you are aware of what is covered and isn't covered. Modifying voids your warranty it's written you know that yet you do it anyway. You are the evil one to expect them to pay for resultant damages from your mods
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Old 06-11-2014, 06:23 AM   #11
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As soon as you say the word lift, your warranty is void as well as any jeep within 5 miles of you. SMH
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Old 06-26-2014, 07:06 PM   #12
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Um I work for an insurance company and I am a claims adjuster. I determine who gets money and who doesn't. Industry standard is 80% of claims PAID! I don't appreciate you calling me evil. Also you buy a policy a contract you are aware of what is covered and isn't covered. Modifying voids your warranty it's written you know that yet you do it anyway. You are the evil one to expect them to pay for resultant damages from your mods
I agree 10,000 times. And same to some of my friends with car, they modify the car with tuning and "bolt ons" then expect the manufacture to cover the engine under warranty when they blow it up!

For the sake of the rest of us, if you want things like "warranty" don't modify your vehicle... if you want to modify your vehicle, don't expect ANYONE to fix the problems you cause. I'll never understand how this concept isn't obvious to everyone...
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Old 06-27-2014, 12:08 AM   #13
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Um I work for an insurance company and I am a claims adjuster. I determine who gets money and who doesn't. Industry standard is 80% of claims PAID! I don't appreciate you calling me evil. Also you buy a policy a contract you are aware of what is covered and isn't covered. Modifying voids your warranty it's written you know that yet you do it anyway. You are the evil one to expect them to pay for resultant damages from your mods
Lol, first, this isn't Facebook. I didn't see any personal attacks, nor did I see the word "evil" being thrown at anyone. I'm assuming you're replying to the post above yours? If so, what I see is a general accusation towards insurance companies as a whole. And anyone that's dealt with insurance agencies since the 80's, be it auto, health, renters, movers, facility, business, etc, can tell you from experience that for every good company out there, there are ten more that are crooks. However, I appreciate the honest companies like yours that provide an actual service.

Yes, most people buying auto insurance know exactly what they buying. But again, I'm talking warranty, not insurance policy.

However, the reason I ask if a dealer did the work, would it void warranty is because the JK IS used. He didn't want to buy a Jeep that runs great at time of purchase, we install $3000 in lift parts and tires, and something that has nothing to do with that (fuel lines, wiring issues, bad gauges, or any other number of things that can go wrong with used vehicles) goes awry, would that still void warranty?

I can fix most anything Jeep, as I've owned a CJ, YJ, 2 TJ's, an XJ, since 1993 and considering a JK. But why DIY if it's warranted?

Also, I ask because I have been to dealers all over this country, during my 14yrs in the military, that sold Wranglers, F-150's, and Chevy's off the lot fully lifted with oversized tires. My own 2000 Chevy Z71 that once graced my driveway came from a dealer's showroom floor in San Antonio,TX, with a 6" Rancho suspension and 35" mud terrains. My dad bought a lifted Tundra brand new across the Loop from that same dealer last year. A Ford dealer in Lancaster, CA almost talked me into buying a brand new 2005 F-150 with a full Pro-Comp setup (lift, wheels, and tires). Almost every truck on their lot had the same set up. They said they had a contract with Pro-Comp at the time.

This is the reason I asked if dealers honor warranty items if they performed the install on a used vehicle. I'd ask locally but I moved to a town that's 3 hours from the nearest non ma-n-pop dealer.

This is a non-issue now anyways. He passed on the JK and picked up another TJ that already had everything he wanted.

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I agree 10,000 times. And same to some of my friends with car, they modify the car with tuning and "bolt ons" then expect the manufacture to cover the engine under warranty when they blow it up! For the sake of the rest of us, if you want things like "warranty" don't modify your vehicle... if you want to modify your vehicle, don't expect ANYONE to fix the problems you cause. I'll never understand how this concept isn't obvious to everyone...
Pardon my inability to ignore this, but your friends, and anyone else that screws there rig up because they're clueless, are just plain idiots.

As far as your comments on warranty vs. mods, I'm guessing I didn't fully explain in the original question. See, I'm not talking about building a trail rig, busting a u-joint, axle shaft, or gears, then going to see if daddy dealership will fix it. I only asked about a lift and tires voiding full manufacturer warranty. Nothing deeper. Not talking about fixing issues caused by misuse. Only those things that should be covered. If my check engine light comes on, I pull codes, and my leak detection pump, fuel injectors, or one of the fans stopped working due to bad wiring, and I've got 25k miles on my lifted Jeep (purchased stock), I would expect a dealer to fix those items instead of saying, "Oh, you voided your warranty with those mods." When the mods have no effect on those parts...

Apparently I wasn't clear enough in my original post.
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Old 06-27-2014, 01:24 AM   #14
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I had a Hyundai dealer refuse to touch my car because it had aftermarket cai, wtb, lowering springs , exhaust etc etc. Refused.
I towed it to another dealer (after nearly getting into a literal brawl with the 1st) never mentioned a thing and got my work done no problem
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Old 06-27-2014, 03:21 AM   #15
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Originally Posted by 02midnightblue View Post
Um I work for an insurance company and I am a claims adjuster. I determine who gets money and who doesn't. Industry standard is 80% of claims PAID! I don't appreciate you calling me evil. Also you buy a policy a contract you are aware of what is covered and isn't covered. Modifying voids your warranty it's written you know that yet you do it anyway. You are the evil one to expect them to pay for resultant damages from your mods
I didn't see the word "evil" mentioned anywhere but it was it was probably just due to your association with the "establishment" (i.e. dealer). :-)

I believe the 80% industry stat you quote but does that probably doesn't apply to vehicles that are typically significantly modified like Jeeps. Do you know what that stat is?
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Old 06-27-2014, 06:24 AM   #16
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I have a P&C license. Insurance companies are not in business to pay claims.
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Old 06-27-2014, 06:53 AM   #17
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As indicated, 80% of insurance claims get paid...even if that 80% of the claims only account for 20% of the funds that would be paid if all claims were paid. Insurance and warranty companies are businesses, they weren't started because some one had a huge heart and want to give away money to everyone who pays them money. That being said, they will promise you the heavens and earth when you ask about warranties but not give you your own shirt when you make a claim unless it makes business sense. That means, one of the first things our adjuster friends look for is reasons not to fill the claim (if they don't they don't last long in the adjuster world, just ask Bob).

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