My 2014 Sport has been leaking in two places towards the rear of the top, took it to the dealer to have them check it out, sat there for about 15 mins and the service guy stopped by and said :they were working on it" " whatever that means"
30 mins later I go outside and my Jeep is still sitting in the same place it was when I dropped it off. I was starting to get agitated.
Another 10 mins went by and the service manager came up to me and said that they contacted Chrysler and will have a new top in for me tomorrow and it would take about an hour for them to replace it.
Man was I surprised, and here I was getting pissed because my Jeep didn't move to have the leak test done yet and must have looked shocked because the manager then said "well I did say they were working on it".
Pretty good customer service if I say so, hats off to Suncoast Jeep.