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Old 04-14-2014, 01:31 PM   #1
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HI. I have a 2011 Sahara unlimited. The warranty expired end of January. I took her in for oil change and tire rotation in February and was informed I also needed break maintenance which I agreed to for them to do at the same time. I was then told I also needed Ball Joints alinement and front and rear differentials fluid. My Jeep has only done 47,000 KM with no off road. Is this normal or is there something wrong with my Jeep and it's wearing out quicker than normal?

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Old 04-14-2014, 01:34 PM   #2
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Easy sales, get 2nd opinion, sounds like one of those take advantage if he person who knows no better.

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Old 04-14-2014, 01:45 PM   #3
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Differential fluid change is a standard maintenance issue. Check your owners manual for when you should have this done. Same will go for transmission and transfer case.

Get another opinion on the ball joint issue.
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Old 04-14-2014, 02:31 PM   #4
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Service writers will sell you anything they can. Same as above, get second opinion.
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Old 04-14-2014, 02:35 PM   #5
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If you find that they tried to sell you unnecessary services, might want to report them to whatever agency oversees auto repair in your state. Might save someone else from getting ripped off.
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Old 04-14-2014, 02:45 PM   #6
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Yes, your Differential's oil should be changed, and it is very easy to do it yourself, and save some money!

The ball joints in the JKs, don't last real long, and somewhat, because you can't grease them.
Large tires, with Backspacing, like 4.5, also adds to there short life!

Jack up a front wheel, push in on the top of the wheel, while pulling out at the bottom, and vise versa. also put a bar under your tire and pick up on the wheel. If there is play in them, you will feel it. This way you will know yourself if you have a issue, or not. If they are loose, then they should be replaced.........

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Old 04-14-2014, 04:57 PM   #7
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I agree, sounds like you were up sold.

Usually those things will tell you when they start going out, like Old Dogger mentioned about the ball joints. There would be play in the tires and can cause shimmying while driving. The brakes typically warn you too. Either squeaks or spongy feel to the pedal. The Diff fluid is preventative like the motor oil or transmission fluid, although the transmission will talk to you too.

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Old 04-14-2014, 05:10 PM   #8
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The do this everywhere. Got new tires on my son's 86 Toyota pickup at Les Schwab and wanted to have it aligned. Waited all day hanging around town for them to get to it and finally they called and said it was done. The guy then explains they couldn't align it, ball joints were bad, but not so bad it was dangerous. He quotes 300 bucks. He looked a bit surprised when I told him I'd have our regular mechanic look at it, paid for the tires and walked out. There's always something they find when I buy tires. Brakes, ball joints, something they want to charge me for. Just put the tires on and I'll worry about the rest.
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Old 04-14-2014, 07:59 PM   #9
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Gotta find a better place to shop. Last tires I got were on my Nissan Frontier with 80k miles on it, I would not have been at all surprised if it needed ball joints. Shop I went do aligned and said they had no problems, everything is still tight. That was in Ohio, I'll have to find a new shop since we moved.
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Old 04-14-2014, 09:08 PM   #10
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Originally Posted by flyfishnevada View Post
The do this everywhere. Got new tires on my son's 86 Toyota pickup at Les Schwab and wanted to have it aligned. Waited all day hanging around town for them to get to it and finally they called and said it was done. The guy then explains they couldn't align it, ball joints were bad, but not so bad it was dangerous. He quotes 300 bucks. He looked a bit surprised when I told him I'd have our regular mechanic look at it, paid for the tires and walked out. There's always something they find when I buy tires. Brakes, ball joints, something they want to charge me for. Just put the tires on and I'll worry about the rest.
So was your alignment out and did you need ball joints?
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Old 04-16-2014, 12:56 AM   #11
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Dealers are notorious for giving you a laundry list of recommended repairs when you go in for a simple service. In part, they are forced to do this to ensure you provide necessary maintenance and repairs to minimize warranty services. IMO, many of them go beyond the call of duty and abuse the privilege. If your tires only had 10,000 miles left they would also advise that you need new tires, if you are within 4,000 of a major service they will remind of you of the service, etc

The stock ball joints have plastic socket liners, most likely to improve ride quality but since they don't grease fitting they wear out faster than most.
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Old 04-16-2014, 01:06 AM   #12
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Dealers are notorious for giving you a laundry list of recommended repairs when you go in for a simple service. In part, they are forced to do this to ensure you provide necessary maintenance and repairs to minimize warranty services. IMO, many of them go beyond the call of duty and abuse the privilege. If your tires only had 10,000 miles left they would also advise that you need new tires, if you are within 4,000 of a major service they will remind of you of the service, etc The stock ball joints have plastic socket liners, most likely to improve ride quality but since they don't grease fitting they wear out faster than most.
Totally agree. Sent my wife in with the Dodge Journey for a recall item on the Driver's door and while it's in, an oil change. I'm out of cell service and she receives a call stating the brakes were done and needed replacing. She wanted to take it in to our own mechanic but they said she couldn't. The brakes were too dangerous to let go. Totally taken advantage. Very importance to find a garage or dealership you trust.
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Old 04-16-2014, 04:06 PM   #13
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When I was a teenager....long ago....I worked at a dealership. Every vehicle that came into the shop had 10 items that I needed to recommend inspection/replacment. If you did not recommend at least something, you were given x points against you. Defended myself a lot when the new car comes in for its first oil change. What was in need of replacement on a vehicle w/3k miles on it??? Their view was find something. Found a different shop to work in as soon as I could after I was notified of the policy. Found a shop that believed in helping the customer maintain their vehicles rather than just up-sales to increase shop income. I also brought customers in the shop to show what was wrong and unless cores were needed, gave customer the option to keep old parts.
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Old 04-16-2014, 04:15 PM   #14
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Originally Posted by staceycrowther View Post
HI. I have a 2011 Sahara unlimited. The warranty expired end of January. I took her in for oil change and tire rotation in February and was informed I also needed break maintenance which I agreed to for them to do at the same time. I was then told I also needed Ball Joints alinement and front and rear differentials fluid. My Jeep has only done 47,000 KM with no off road. Is this normal or is there something wrong with my Jeep and it's wearing out quicker than normal?

1. Your only at 29,000 miles on that jeep(47,000 KM). No way you need the diff fluid changed.

2. Ball joints could be bad. I had 8,000 miles and mine went bad but I have 35" tires, lift, and go offroad. Bottom line is the factory ball joints arent the best.

3. If the ball joints are bad, you HAVE to do the alignment..the 2 go together.

4. Brakes - maybe..what was wrong with them.

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