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Old 02-25-2014, 01:56 PM   #1
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radio issues

Ok guys, Iím in need of a little help here. To make a really long story as short as possible: I live in PA but I bought my jku sahara from a dealer in NY. For some unknown reason the dealer replaced the stock radio in my 2011 jk with a 2013 radio. The Bluetooth module is a 2011 and isnít compatible with the 2013 radio. One of the reasons I bought this jeep was because of the Bluetooth. The dealer has jerked me around for over a year and I still donít have the ability to use my Bluetooth. I really donít want to have to buy a new radio and I donít want to drill a hole in my dash for the adapter kit to make the Bluetooth work. Does anyone know of a way I can make it work? Like a reprogramming of the radio? If not, is there an aftermarket Bluetooth/navigation radio that will work with all the buttons on my steering wheel? I'm really frustrated with this so any help or ideas will be grealty appreciated. thanks!

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Old 02-25-2014, 03:29 PM   #2
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Do you have a model number on the radio? I believe it is on the bottom left

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Old 02-27-2014, 10:11 AM   #3
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Originally Posted by spankinkopita View Post
Do you have a model number on the radio? I believe it is on the bottom left
i will look when i get it back. she's in the shop this week getting repaired form a rear ending 2 weeks ago
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Old 02-27-2014, 09:28 PM   #4
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I think you should be able to find a radio with Bluetooth for a 2011. I haven seem them on quadatrec before but they are brand new models, might find one on eBay though. I have a 2011 also and my stock radio I took out and it's just sitting in my room it doesn't have Bluetooth but may support it, I'm not real sure though. So when you mean the Bluetooth isn't working you mean it's just disabled in the radio?yeah I'd be fighting with the dealer as well, I didn't think they could get away with something like that......that's crazy... Good luck though I hope your able to get the Bluetooth working.
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Old 02-28-2014, 12:32 PM   #5
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Originally Posted by jeepwrangler2011 View Post
I think you should be able to find a radio with Bluetooth for a 2011. I haven seem them on quadatrec before but they are brand new models, might find one on eBay though. I have a 2011 also and my stock radio I took out and it's just sitting in my room it doesn't have Bluetooth but may support it, I'm not real sure though. So when you mean the Bluetooth isn't working you mean it's just disabled in the radio?yeah I'd be fighting with the dealer as well, I didn't think they could get away with something like that......that's crazy... Good luck though I hope your able to get the Bluetooth working.
when i say the bluetooth isnt worrking, i mean i get the error message saying "uconnect bluetooth not available." the module in my jeep is a 2011 and the radio is a 2013. they litterlally don't communicate. i was given the option to drill a hole in my dash for a button to turn it on somehow but i really dont want to do that when the radio is supposed to be bluetooth compatable. its been nothing but a nightmare since i got the jeep, there were so manythings wring with it. i got the rest fixed but this is my last issue i cant seem to find a solution for.
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Old 02-28-2014, 04:57 PM   #6
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The message means that you do not have a module connected to the radio. The module is what makes the bluetooth work. The fact that your radio displays this message means that it supports it. Are you for certain it had bluetooth before the unit was swapped? You should be able to check with any dealer on bluetooth module compatibility. I am not aware of any issues myself. That does not mean a lot though.

Also, the Radio code (3 letters below the aux jack) would be helpful.



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Old 02-28-2014, 05:06 PM   #7
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The 130 and 430 both use an additional unit to make the Bluetooth function
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Old 02-28-2014, 06:35 PM   #8
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Wanting the code to check the Module compatibility.


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Old 03-03-2014, 08:56 AM   #9
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A) How do you know that the Uconnect module is a "2011" unit? Have you actually seen it? What is the PN on the module.


B) If you have one of the following radios, then the original Uconnect module will work fine with the 2013 radio:
1) RES,
2) REQ,
3) RBZ,
4) RHB

If your radio is one of the above radios, then you'll want to get to the Uconnect module which is below the radio and behind the HVAC control head. Make sure that both connectors are plugged into the module.

C) If the radio is and RER or RHR then the original Uconnect system will not work. If the radio is one of these two radios, then you'll need to add the mic kit (82211743AB), then you'll need to go into the engineering mode to turn Uconnect on.

D) Who told you to drill a hole in your dash? That's redamndiculous. (yes, it's a made up word).
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Old 03-03-2014, 09:52 AM   #10
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The master has spoken. And added to my vocabulary as well.


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Old 03-04-2014, 06:01 AM   #11
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no master here Bob, just a guy that tries to learn something daily and apply it where I can especially if it can help others.

haha, guess you liked my "redamndiculous" huh. I get some odd looks at times when I use it in person.




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The master has spoken. And added to my vocabulary as well.


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Old 03-07-2014, 10:11 AM   #12
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Originally Posted by xsdbs View Post
A) How do you know that the Uconnect module is a "2011" unit? Have you actually seen it? What is the PN on the module.


B) If you have one of the following radios, then the original Uconnect module will work fine with the 2013 radio:
1) RES,
2) REQ,
3) RBZ,
4) RHB

If your radio is one of the above radios, then you'll want to get to the Uconnect module which is below the radio and behind the HVAC control head. Make sure that both connectors are plugged into the module.

C) If the radio is and RER or RHR then the original Uconnect system will not work. If the radio is one of these two radios, then you'll need to add the mic kit (82211743AB), then you'll need to go into the engineering mode to turn Uconnect on.

D) Who told you to drill a hole in your dash? That's redamndiculous. (yes, it's a made up word).
hey guys, just got her back this week from the shop after being rearended.
the radio i have installed is an RHB.
the dealer i took it to told me siince the mod and radio are not compatible, that me only other option was to get some kit that will make it work but i would have to add a button to the dash to turn the bluetooth on. really dont want to do that. i asked why coudnt i get a 2013 module and install that but he said that wouldnt work either.
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Old 03-07-2014, 10:18 AM   #13
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Your dealer is not telling you the truth. As you can see in the post you quoted. so if you are up for an argument, print your post and take it to the dealer. Or find another one to work with. It sounds like they pulled out an RER/RHR unit and the mic won't work without the bluetooth module.


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Old 03-07-2014, 10:34 AM   #14
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Originally Posted by nwbronco View Post
Your dealer is not telling you the truth. As you can see in the post you quoted. so if you are up for an argument, print your post and take it to the dealer. Or find another one to work with. It sounds like they pulled out an RER/RHR unit and the mic won't work without the bluetooth module.


Bob K.
i have no clue what the dealer did where i bought the jeep. the radio wasnt the only issue. this is an outline of all the things i had to have fixed that just make it seem like something happened to it that they didnt want to tell me. below is an oultine i sent to the BBB but the dearler did not reply:

A. Remote Start
1. Did not work
2. Took Jeep to my local dealer, Zeisloft
3. They ran diagnostics ĖI paid for but was reimbursed for that by Bayside
4. My service guy told me the hood sensor that recognizes that the hood is closed was missing-the sensor had been cut out and the wires were taped off.
5. New sensor ordered and installed
6. ISSUE RESOLVED

B. Compass
1. Module was missing
2. New module ordered paid for out of pocket
3. INSTALLED but I would like to be reimbursed for the cost. This is a stock item and originally came with the vehicle. My dealer informed me they could not replace under warranty because the module was completely missing. I had to purchase to put back in the Jeep.

C. uConnect Bluetooth radio
1. Got error message that it wasnít available
2. Was told by guy at Bayside to have the module installed for it to work
3. Took to Zeisloft to have module installed.
4. Dealer told me the module WAS installed but the mic was missing from the door column. Thatís why the error message was coming up.
5. New mic ordered
6. Zeisloft went to install new mic and when they pulled the radio out they found the radio was from a 2013 Wrangler not a 2011
7. Module installed was for 2011 radio, not compatible with 2013 model radio. 8. Need new radio for everything to work I told guy from Bayside that if he ordered the correct radio and ship it to my dealer that I would have them ship the 2013 radio back to Bayside so they would not ďbe out the cost of the radioĒ
9. Emailed the guy and he said he would try to replace the radio. He pushed to have me bring the Jeep back to Bayside 170 miles away to have them work on it. 10. Said he might have one and would ship soon
11. Never received radio
12. Emailed again after 2 weeks
13. Was told the radio he was going to send was in a Jeep that was sold
14. Now waiting on another 2011 Jeep with the correct radio to be traded in or sold?
15. ISSUE UNRESOLVED AFTER CONTACTING THE BBB.
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Old 03-07-2014, 10:48 AM   #15
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Item 7 is wrong. There is no compatibility issue with an 11 to 13 module. Sounds like you have gone quite far with this. If you cannot get them to work with you even after the formal complaint; I would take it somewhere else.


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Old 03-07-2014, 11:08 AM   #16
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Quote:
Originally Posted by nwbronco View Post
Item 7 is wrong. There is no compatibility issue with an 11 to 13 module. Sounds like you have gone quite far with this. If you cannot get them to work with you even after the formal complaint; I would take it somewhere else.


Bob K.
my complaint was with the original dealer where i bought the jeep. you think my local dealer joshing me?
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Old 03-07-2014, 01:38 PM   #17
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Joshing? Clueless<most likely. "FOC", definately.
Your "RHB" radio has the Uconnect buttons (white phone & voice) correct?
Then all the fools need to know is that they need to perform the simple installation of the kit PN's that I posted earlier.
The mic will not cause the error message that you're seeing. Uconnect would still work but it wouldn't hear your commands.
It's really too bad that the forum members here know 100% more than the dealer techs and give accurate information to questions. Please go to the dealer and show the Service mgr this thread. OR, if you'd like to do PM me with the dealer's contact information and the name of who you've been talking to, I would love to try to assist you with this issue and I'll bet you a case of Blue Moon that I can set them straight.




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my complaint was with the original dealer where i bought the jeep. you think my local dealer joshing me?
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Old 03-10-2014, 12:05 PM   #18
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Joshing? Clueless<most likely. "FOC", definately.
Your "RHB" radio has the Uconnect buttons (white phone & voice) correct?
Then all the fools need to know is that they need to perform the simple installation of the kit PN's that I posted earlier.
The mic will not cause the error message that you're seeing. Uconnect would still work but it wouldn't hear your commands.
It's really too bad that the forum members here know 100% more than the dealer techs and give accurate information to questions. Please go to the dealer and show the Service mgr this thread. OR, if you'd like to do PM me with the dealer's contact information and the name of who you've been talking to, I would love to try to assist you with this issue and I'll bet you a case of Blue Moon that I can set them straight.
yes both the radio and my steerling wheel have both the voice and phone bottons. that message "uconnect phone not available" comes up when i bump one of those two buttons.
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Old 03-11-2014, 08:35 AM   #19
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ladyhawk84,
I hope that I wasn't too forward and offended you in anyway. I get irritated when Techs don't know what they're talking about. They want to stand their ground and are unwilling to look into anything because they are supposed to be "Trained Technicians".
In this case, they're not very well trained. I was an electrical tech for over 20 years and always kept up with accessories because the more that I knew or was willing to try put money in my pocket.
These guys are totally wrong and if they'd take a moment to read this thread (well part of it anyway because I'm sure they'd get a little offended by some of my postings) they'd realize that they are missing some money.



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yes both the radio and my steerling wheel have both the voice and phone bottons. that message "uconnect phone not available" comes up when i bump one of those two buttons.
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Old 03-11-2014, 10:12 AM   #20
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Ok, wait a minute, I see that I have been all over the place about this subject and just reread the original posting.
1) You have a 2011 vehicle that has Uconnect installed.

A) Can you ask the dealer for the PN on the module that is currently installed in the vehicle? Also ask him to check on the vehicle build sheet to see if the Uconnect system was a factory installed system or if it was installed as an aftermarket kit by the original dealer.

The answer to (1A) will point us in a better direction about what is going on. I would find it difficult to believe that the vehicle was built and passed End of the Line testing at the plane without a mic installed. Not to mention that I'd also find it odd that the original vehicle owner didn't use the Uconnect system. It would not matter what year the radio is in regards to being compatible with the Uconnect module. You could plug in a Uconnect module from 2008 - the current year to the RHB radio no matter what year it is. The only difference would be on what features are supported by the Uconnect module. However in your case, having a 2011 Uconnect module and a 2013 radio would have absolutely zero affect on if Uconnect would work or not.

I am leaning toward the Uconnect being installed as an aftermarket system by the dealer or even by a customer. Could you ask the dealer where the module is installed. If I were the tech working on this vehicle, the first thing that I'd do once I saw that Uconnect is installed is to check to see if there is power on terminal #1 and ground on terminal #22 of the gray 22 pin connector at the module. If there is, then I'd check with the scan tool to make sure that the TPIM is programmed for sales code "RSP".
If in fact when I tested for power and ground but found that there wasn't either one, then I'd assume that the kit was a dealer installed unit, pull the radio to make sure that the "T" harness was plugged into the radio and the main IP harness. This "T" harness is connected by removing the factory main connector at the radio, plug it into one side of the "T" harness then plug the other side of the "T" harness into the radio. The body of the "T" harness then is routed to and connected tothe Uconnect module.
Simple diagnostics will lead the tech to getting Uconnect working for you.
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Old 03-13-2014, 10:40 AM   #21
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@ ladyhawk84,

Thanks for sending me your paperwork to look over.

Ok, so looking over these invoices, it was getting a bit confusing so I sent an email to a friend with your VIN # and had him run it for the factory build info. Here's what I found out:
1) Your vehicle was built with an RHR radio, Can you look at the top of the rear view mirror, is there a couple of mics built into the casing? There should be 2 grill looking items.


2) It appears that for some reason, someone removed the RHR radio and installed the RHB radio. These 2 radios are quite different on how Uconnect operates. The RHR has a built in Uconnect system and the RHB uses an external Uconnect module and it would also have the mic located in the drivers "A" pillar close to the visor.


3) I'm rather surprised that the Dealership that you have gone to didn't bother to pull the build sheet and figure this out instead of you getting a big run around of ordering parts, having you make trips back and forth to the dealership only to be told bad information again.

For some reason I recall (I just need to see if I can find the information) that a person didn't like the RHR and replaced it with the RHB and the MOPAR Uconnect kit only to have issues when the tech tried to reprogram the vehicle for the new radio set up. This was odd because you can go from the RHB to the RHR with no problems. Now the other option would be to stay with the RHB and go with an aftermarket hands free car kit like the Parrot system which can be installed by auto accessory shops.
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Old 03-13-2014, 04:00 PM   #22
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On a JK the mic will not be in the mirror, but rather the A-pillar on the drivers side.
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Old 03-14-2014, 07:17 AM   #23
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Thanks, I wasn't totally sure with the RHR radios if they used the same mic in the "A" pillar or not.



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On a JK the mic will not be in the mirror, but rather the A-pillar on the drivers side.
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Old 03-14-2014, 07:56 AM   #24
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Thanks, I wasn't totally sure with the RHR radios if they used the same mic in the "A" pillar or not.
since i do ave the mic in the A-pillar, couldnt i just get a module and install if the mic is the correct mic for the radio?
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Old 03-14-2014, 08:21 AM   #25
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Wait, is it "Uconnect Bluetooth Not Available" or "Uconnect Phone Not Available?" 'Cuz if the regular voice command is working, and it's just saying "phone not available" and not "bluetooth not available" - is it possible it's just a pairing issue?
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Old 03-15-2014, 08:55 AM   #26
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I may have been wrong about the mic location, I found out that in 2011 the wranglers switched to the pillar mounted mic and went away from the mirror mic. So with you vehicle being a 2011 you wouldn't see it in the mirror. The RHR radio has Uconnect built in and that lets the vehicle be sold with or without Uconnect. If the customer decided they want Uconnect, then the dealer would add the mic and go into the radio engineering mode and enable Uconnect.
The problem here is that the RHR is considered to be Chryslers High Line radio (top of the line by their thoughts). The RHB is considered the mid line radio. A vehicle can go from the low line (single cd, non nav) or the mid line (RHB) to the high line radio with no problems and then back to the low or mid line radios if desired when a customer is selling the vehicle. However when the vehicle is built at the factory with the high line radio, that information is programmed into the vehicle's computer system and the way that info is burned into memory, the computer system will not let you go backwards and add the MOPAR Uconnect kit. The radio will work physically but the computer will not turn power the Uconnect module up and also tell the radio to allow the input from Uconnect to the radio. Really not a good thing for the customer.
Now I have a contact that ran into this same issue and he was able to get to a customer relations person who had to have the original build sheet from when the vehicle was being built modified to include the RHB and Uconnect instead of the RHR. Then sent the file to the dealership who then had to reprogram the complete vehicle. In this case, the customer didn't like the RHR and wanted the Garmin nav system which is in the RHB. When the dealer tried to flash the vehicle and couldn't he threatened to give the vehicle back. He had purchased the new radio and Uconnect kit from the dealers parts dept and they wouldn't return the money so he stood his ground. That made the customer relations dept get involved.

I have asked my contact to send customer relations an email to see if there's anything that can be done. I don't know if the dealer replaced the radio or if the original customer did but it's creating a mess for you. I'll see if my friend received any information next week and let you know what I hear.











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since i do ave the mic in the A-pillar, couldnt i just get a module and install if the mic is the correct mic for the radio?

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