I had my 2012 Wrangler Unlimited Artic Edition to the dealer on 6/21 for the N28 recall service. The odometer reading is 24,470. On 6/27, I was driving to work and while stopped at the traffic light at a major intersection, a man tapped on my window to inform me that I was leaking "a lot of water". The light changed and as I proceeded I heard a whining noise & I had to give it more gas than usual to move thru the intersection. I knew immediately, it wasn't water that I was leaking, it had to be transmission fluid. I was on main street in a downtown area. I pulled into the 1st avail park spot on the road. The back end of my jeep was sticking out a little so I put it in reverse in order to straighten out, but I had no reverse. I shut it down and called for a tow back to the dealer. My husband came to get me and checked under the hood. He saw a line to the transmission had come off. There was transmission fluid all over the bumper and grill as well.
I am concerned about damage to the transmission. Dealer states that I had 4-5 quarts of fluid left in the vehicle & that I "caught it in time", preventing any damage. I find it extremely difficult to believe that there was that much trans fluid left after leaking so much that I was alerted by another driver who originally believed it was water i was leaking, and having lost reverse by the time I was able to pull off the road. Furthermore, I learned the tow truck driver drove my jeep off the flatbed when he dropped it off at the dealer.
The dealer states the problem was a broken cooler line clip. I believe this occurred when the mechanic preformed the service done in connection with the N28 recall. My service invoice indicates "INSPECT AND REPLACE TRANSMISSION OIL COOLER TUBE".
The dealer states the clip on the transmission cooler line that broke was not the line which was involved with the recall service. They said the artic has 4 cooler lines. 2 on each side of the transmission and the one which the clip broke on is located on the other side of the trans than the steering line that was replaced in the recall.
Can anyone comment on the dealer account of this, as well as whether or not the trans likely suffered any type of long term damage as a result of this event? I am not buying the dealer's claims....