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Old 07-02-2014, 01:26 PM   #1
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Transmission cooler line leak after N28 recall service preformed

I had my 2012 Wrangler Unlimited Artic Edition to the dealer on 6/21 for the N28 recall service. The odometer reading is 24,470. On 6/27, I was driving to work and while stopped at the traffic light at a major intersection, a man tapped on my window to inform me that I was leaking "a lot of water". The light changed and as I proceeded I heard a whining noise & I had to give it more gas than usual to move thru the intersection. I knew immediately, it wasn't water that I was leaking, it had to be transmission fluid. I was on main street in a downtown area. I pulled into the 1st avail park spot on the road. The back end of my jeep was sticking out a little so I put it in reverse in order to straighten out, but I had no reverse. I shut it down and called for a tow back to the dealer. My husband came to get me and checked under the hood. He saw a line to the transmission had come off. There was transmission fluid all over the bumper and grill as well.

I am concerned about damage to the transmission. Dealer states that I had 4-5 quarts of fluid left in the vehicle & that I "caught it in time", preventing any damage. I find it extremely difficult to believe that there was that much trans fluid left after leaking so much that I was alerted by another driver who originally believed it was water i was leaking, and having lost reverse by the time I was able to pull off the road. Furthermore, I learned the tow truck driver drove my jeep off the flatbed when he dropped it off at the dealer.

The dealer states the problem was a broken cooler line clip. I believe this occurred when the mechanic preformed the service done in connection with the N28 recall. My service invoice indicates "INSPECT AND REPLACE TRANSMISSION OIL COOLER TUBE".

The dealer states the clip on the transmission cooler line that broke was not the line which was involved with the recall service. They said the artic has 4 cooler lines. 2 on each side of the transmission and the one which the clip broke on is located on the other side of the trans than the steering line that was replaced in the recall.

Can anyone comment on the dealer account of this, as well as whether or not the trans likely suffered any type of long term damage as a result of this event? I am not buying the dealer's claims....

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Old 07-02-2014, 02:07 PM   #2
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Hard to say but keep all correspondence with the dealer and service department in writing or allow them to leave you messages/emails stating opinions and work done or recommended. Good luck and keep us updated.

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Old 07-02-2014, 02:14 PM   #3
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It does sound like you caught it in time. The transmission holds a lot of fluid. Sounds like you didn't go far at all. I would think you'll be fine, but as stated above, get everything in writing and have them notate your file.
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Old 07-03-2014, 02:40 PM   #4
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More than likely you did catch it in time. Like mentioned keep everything in writing and let them fix it.
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Old 10-15-2014, 05:28 PM   #5
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"I learned the tow truck driver drove my jeep off the flatbed when he dropped it off at the dealer"

This blows my mind. Are they allowed to do that? What if there was no oil in the motor? This could turn a minor issue into a major one. I would be absolutely livid and wouldn't walk out of there until I had a brand new transmission.
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Old 10-15-2014, 11:28 PM   #6
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Quote:
Originally Posted by MikeK46 View Post
"I learned the tow truck driver drove my jeep off the flatbed when he dropped it off at the dealer"

This blows my mind. Are they allowed to do that? What if there was no oil in the motor? This could turn a minor issue into a major one. I would be absolutely livid and wouldn't walk out of there until I had a brand new transmission.
Unless the dealership sent out their own guy for the tow, any claims of damage by the tow operator will be between the vehicle owner and the tow operator company. The dealership does not come into play.

Even if it was the dealership's own tow personnel, they would not just give you a new transmission because you "think" there is damage. They have to evaluate and determine what the issue is first and go from there.
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Old 10-16-2014, 12:36 AM   #7
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Originally Posted by Hootbro View Post
Unless the dealership sent out their own guy for the tow, any claims of damage by the tow operator will be between the vehicle owner and the tow operator company. The dealership does not come into play.

Even if it was the dealership's own tow personnel, they would not just give you a new transmission because you "think" there is damage. They have to evaluate and determine what the issue is first and go from there.
I assumed the dealership sent someone to tow it. That brings me to another point: How are you supposed to know what happened between the time you last saw your truck and the time the mechanic looked at it? What if you got it towed for something minor and you get a call saying you need a new engine? How are you supposed know if you needed a new engine from the beginning, or some punk damaged it during transport?

And the reason I would demand a new transmission would be due to negligence on their part. I wouldn't settle for having to drive "damaged goods" which may turn out to be a ticking timebomb or necessitate countless trips back to the dealer.
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Old 10-16-2014, 11:41 AM   #8
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Originally Posted by MikeK46 View Post
I assumed the dealership sent someone to tow it. That brings me to another point: How are you supposed to know what happened between the time you last saw your truck and the time the mechanic looked at it? What if you got it towed for something minor and you get a call saying you need a new engine? How are you supposed know if you needed a new engine from the beginning, or some punk damaged it during transport?

And the reason I would demand a new transmission would be due to negligence on their part. I wouldn't settle for having to drive "damaged goods" which may turn out to be a ticking timebomb or necessitate countless trips back to the dealer.
You are asking questions that there is no reasonable answer to unless you planted your butt in the vehicle and watched all the way until it got to the dealership.

Still though, life does not work the way you think by demanding "this or that" on the suspicion of damage by the dealership or tow truck operator. If nothing is readily apparent, they cannot just replace something so you have the warm fuzzy nothing went wrong. If after repair for the original defect something went south, then you start the process to address those concerns but then it will be civil issue between you, the dealership and the tow driver and then it gets into either a possible civil lawsuit action and/or insurance claim.

In this instance of what the OP states, diplomacy goes a long way rather than popping a gasket and demanding things before even an initial evaluation can be had. If you go in all hot and heavy demanding things, the dealership and the service people will shut down on you. If you go in calm and collective but be stern in your demeanor and voice your concerns of what happened with the tow operator driving it off the vehicle, you can then ask if they can annotate that on the work order so in a future instance, you can have a data point to show and go from there.

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