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Old 07-15-2010, 05:47 PM   #31
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Sorry, I missed that. The same people that think there's a distributor cap?

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Old 07-15-2010, 06:06 PM   #32
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Right huh?

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Old 07-15-2010, 06:26 PM   #33
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So check this out: I had the car towed to the dealership today and one of the service guys calls me back and now, according to the dealership, it's a f__king dead battery. Really? I mean.... really? A dead battery? That's it - ?

I've been to the dealership three times with my Rubicon and now it's been towed there another time, so that's FOUR times they've looked at it and they still haven't diagnosed the problem correctly.... a dead battery. Oh, and they told me the replacement battery was $160!!! Really guys? Are you kidding me? I'm taking it to Sears and getting a Die Hard.

Still, I find it baffling that it could be the battery because when I attempted to start it yesterday the a/c was blowing cold and the power to the vehicle was on. Unbelievable...
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Old 07-15-2010, 06:54 PM   #34
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So it's not the pump drive? If you read that other thread I linked to it tells you what to do to check for this problem, I would look at it real closely.
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Old 07-15-2010, 07:02 PM   #35
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I know this is of topic but WTF is a "Chingadera"?????????
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Old 07-15-2010, 07:10 PM   #36
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Take it home, get the parts from Autozone, grab a manual & a friend & beer, tear it down and fix it. And never ever go back to the Stealership.
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Old 07-15-2010, 07:41 PM   #37
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There is amothervthread on this on jeepsunlimited.com with a link to jeep.com that will let you enter your vin to see if you are affected by this issue. A chingadera or hoo-ya is a term used by Marines to describe something. Ex. Get me that wrench this chingadera is loose again!
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Old 07-15-2010, 09:14 PM   #38
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So it's not the pump drive? If you read that other thread I linked to it tells you what to do to check for this problem, I would look at it real closely.
I'm going to check out the thread and I appreciate the responses. There are no words to describe my absolute horror in how poor and incompetent the mechanics at this dealership are. This is what I think of them:
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Old 07-15-2010, 10:03 PM   #39
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Wow - they really have been giving you the runaround.

Your original complaint was a squeal, they diagnosed it as an alternator.
Then they changed their mind - it was the non-existent distributor cap. But they changed the belt! (Was it because they couldn't find the distributor?) It still had the noise.

About that time I'd be calling the District Service Rep with a complaint. And would NEVER let them touch it again!

If they had bothered to look, they would have seen the drive gear was not the problem - when they go bad the shaft gets loose and often there's metallic dust in there - at least those I've seen.

I'd bet all along it was a bad battery - a shorted cell - the alternator was running full blast trying to keep it charged. That's why the alternator diagnosis and the belt - it was slipping from the constant extra load - and that was the noise.

If the noise persists, try using a hunk of heater hose like a stethoscope - the idler pulley is a weak link - and they squeal when the bearing goes bad. You can track it down with the hose by holding it up to your ear and probing around.

Almost anybody can replace the idler pulley, and they are not expensive.

I'd still raise Hell with the Service Rep, and his boss, and his boss too!
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Old 07-15-2010, 11:42 PM   #40
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Wow - they really have been giving you the runaround.

Your original complaint was a squeal, they diagnosed it as an alternator.
Then they changed their mind - it was the non-existent distributor cap. But they changed the belt! (Was it because they couldn't find the distributor?) It still had the noise.

About that time I'd be calling the District Service Rep with a complaint. And would NEVER let them touch it again!

If they had bothered to look, they would have seen the drive gear was not the problem - when they go bad the shaft gets loose and often there's metallic dust in there - at least those I've seen.

I'd bet all along it was a bad battery - a shorted cell - the alternator was running full blast trying to keep it charged. That's why the alternator diagnosis and the belt - it was slipping from the constant extra load - and that was the noise.

If the noise persists, try using a hunk of heater hose like a stethoscope - the idler pulley is a weak link - and they squeal when the bearing goes bad. You can track it down with the hose by holding it up to your ear and probing around.

Almost anybody can replace the idler pulley, and they are not expensive.

I'd still raise Hell with the Service Rep, and his boss, and his boss too!

I'm calling the general manager of the dealership tomorrow. This is totally

I'm also going to call Chrysler. This is such bullsh_t!!!!
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Old 07-16-2010, 05:59 AM   #41
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I am sorry you had to go thru all that BS, the real sad thing is that this isn't the first time I've read of a jeep owner having this kind of hassle with a dealership or ever two dealerships. It just streghtens belief in the decision that I made awhile ago...If I ever have a problem I'm taking to the local jeep club I know they have people that know what they are talking about and know how to fix jeeps.
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Old 07-16-2010, 09:15 AM   #42
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I am sorry you had to go thru all that BS, the real sad thing is that this isn't the first time I've read of a jeep owner having this kind of hassle with a dealership or ever two dealerships. It just streghtens belief in the decision that I made awhile ago...If I ever have a problem I'm taking to the local jeep club I know they have people that know what they are talking about and know how to fix jeeps.

The Rubicon is still under warranty so naturally I prefer to take it to the dealership. I can't wait to get one the phone with the general manager of the dealership today
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Old 07-16-2010, 01:27 PM   #43
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UPDATE: So apparently the oil pump drive does need to be replaced ... but when I picked my Rubicon up at the dealership yesterday, the f__king guy just handed me the keys after jump starting it up and didn't say a word about the oil pump drive.

Earlier this morning I called the dealership and asked to speak to the manager of the entire dealership. He got the service manager into the office and told me that the oil pump drive still needed to be repaired. I asked: "Why, then, did no one say anything to me while I was there? Why did no one sit down with me and explain the issue, what needed to be repaired, whether I could drive my Rubicon, how long it would take, whether a loaner would be provided, etc.?"

I gotta give the guy credit, he said sometimes people make mistakes. At least he's trying to make it right - but I'm still pissed.
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Old 07-16-2010, 01:36 PM   #44
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Did he TELL you, and SHOW you, WHY it needed it, and HOW they determined that?

Or is it just story time trying to back up the total incompetence?

I wouldn't believe ANYTHING THEY SAY!

Ask an independent shop to look at it.
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Old 07-16-2010, 02:47 PM   #45
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Did he TELL you, and SHOW you, WHY it needed it, and HOW they determined that?

Or is it just story time trying to back up the total incompetence?

I wouldn't believe ANYTHING THEY SAY!

Ask an independent shop to look at it.

They didn't do anything - basically they jump started my Rubicon and that was it - the general manager of the dealership explained what the issue was but he couldn't explain why no one there sat down and explained it to me or what the plan would be. Unbelievable. Worst dealership ever.
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Old 07-16-2010, 03:51 PM   #46
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So what you are saying they have NO REASON to believe the drive gear is defective but they are going to order a new one and replace it anyway?

They only have the word of the guy that can't find the distributor!

Will you take it to them to have it installed once it comes in? They won't just give you the part - they have to install it. That way they can concoct another bunch of bull. They could go so far as to sabotage it. I would trust them at all!

The game for them - they get paid by the factory under warranty for any work they do - they'll find another phony thing to replace under warranty - and put you on foot again.

I'd never let them even come near it, much less do it.

The district Service Rep does not work for the dealership - he's over them at the District office. If they get wind of how the dealership is defrauding warranty work, they could lose their franchise!

All mechanics that work at a dealership have to undergo the factory training, and take the factory tests. It's obvious the "mechanic?" has never done either (else he'd know vwhere vto find the distributor cap.) That in itself is a franchise problem for them.

If the district Service Rep doesn't get involved, you can go to his boss! Then it'll really hit the fan! He's the guy the dealer/owner bows down to and says "Yes Sir!"

I've heard there's a dealer in Arizona that is really dishonest - this must be the one. They give all Jeep dealers a bad name. Not all are incompetent, some are really great.
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Old 07-17-2010, 06:05 AM   #47
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On a side note about the battery.
Just last fall I replaced my battery with an OEM that I purchased from my local dealership.
It was just under $100, and they even put it in for me.

I would have gone shopping for a heavy duty battery, but it was just a few of days after OBM had run his hand through a table saw and I had neither the time nor inclination to 'shop' for batteries.

One other note on calling to report a problem or dispute a warranty claim. Chrysler outsources thier call center. Been there, done that. It became such a PITA on an issue that I finally lost my cool. The "district managers" are strictly company men. If they can find a way to deny your warranty claim, they will That's what they get paid to do.

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