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Old 01-15-2010, 10:56 PM   #1
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Gears Grinding (yes but a different story)

Well heres the story,

I told this dealership in California that my gears were grinding as I shifted and at that time i was still under the 3year/36000 mile warranty and they "fixed it" no problem. One year later it came back and I was too lazy to go back and get it fixed under the 7year/70,000 mile warranty. However when I moved states I decided that now it was time to take it and get it checked out (still under the 7 year/70,000 mile).

Well I took it to the dealership telling them I had gear grinding problems and one guy who test drove the vehicle calls me up and tells me that due to the aftermarket suspension, its creating alot of noise so he cant tell whats wrong. I knew right then that it was going to be a long and hard struggle to get them to fix this problem. So he called me back in 5 minutes saying that he suspected it might be the clutch but that it would cost $350 to do a diagnosis on it, I was like wtf? This is supposed to be covered under the 7 year/70000 mile warranty. He told me that clutches were not.

So I tried to fight with him and tried to get him to just change out the transmission fluid to see if that would work. He refused. So now im stuck with trying to find way around this guy. Sure if it doesnt turn out to be the clutch and something in the transmission I wont get charged $350. Im pretty sure its not the clutch since many other Jeepers have reported this same problem and it has not been the clutch. The only problem I have with this clutch diagnosis fee is that not only is it outrageous, but its something which should be warranteed since they supposedly fixed it 3 years ago.

It doesnt help that all they wrote up to Chrysler was "Manual Transmission"

He obviously doesnt know **** about aftermarket parts since he tried to imply that my clutch not only burned out after only 32,000 miles but that Ive also wheeled it hard which I have not at all.

Anyone got any suggestions?

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Old 01-15-2010, 11:15 PM   #2
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first off, I've got to ask which stealership you went to. If it's a certain place that starts with a "C," ends with an "utter," then that's your first problem. Their parts department is great, but service department is next to worthless. I'm not the type to normally trash one place or another, but everyone here winds up learning about those guys the hard way. Oh, and, labor runs about $100 an hour.

It might be worth it to make the drive to the windward side. I've got some friends who have had good experiences with the service department there. You'd think that any Jeep dealership on the Island would be able to deal with a lift (since there's a million Wranglers here and two thirds of them are lifted).

If you still don't have any luck, hit me up, I might be able to help figure out what's going on.

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Old 01-15-2010, 11:44 PM   #3
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wow you hit it right on. ill take my jeep out on monday and drive it to windward side. Thanks a bunch.
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Old 01-15-2010, 11:59 PM   #4
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As a guy who technically works for a Chrysler dealership...I work for the owner at his house, but I do a lot of work out there at the dealership as well. Raise hell with Chrysler about it...I can't guarantee it'll do much, but if you convince the big wigs that the dealership is screwing their valued customers, they will most likely pay that particular dealership a visit and kick some ass until things are in line. And trust me...the dealership do NOT want the big guys coming in to resolve a situation...so they will do everything they can to resolve the problem on their own. With the economy so bad and Chrysler just barely staying above water, they don't want their dealerships running customers away.

Also... filing complaints with the Better Business Bureau also can help sometimes. Other times it won't do diddly squat...but some businesses will bend over backwards to get you to show your BBB complaint as resolved. It looks bad on their record otherwise.
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Old 01-16-2010, 12:38 AM   #5
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yea that was going to be my initial step had I not heard Varedlegs post. Ill go to the windward side and see if they give me crap over there.

actually ill probably call up chrysler anyways
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Old 01-16-2010, 01:02 AM   #6
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I also think the guy thinks I off road alot because I think things that visibly show which looks like ive off ridden alot. Like bigger tires, bumper, corner guards, kc lights, CB. Ugh i always hate it when I know that its going to be a struggle.
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Old 01-16-2010, 01:18 AM   #7
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If the other places gives you the same run-around, ask them if you pay the $350 for a new clutch (which probably ISN'T warrantied like they said) and it turns out to be something else, will they refund the $350 for the clutch. Also make sure you put it in writing on their work order that they are ONLY to replace the clutch and nothing else without calling you for approval.

That way, they risk legal trouble if they replace the clutch...it still does it...and they end up fixing some small problem that was causing your grinding. All while charging you $350 for a clutch you didn't need...plus essentially charging you for warranty work. Just a thought...
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Old 01-16-2010, 04:13 AM   #8
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well the guy is trying to charge me $350 simply to diagnose it, I was like wtf I can have it replaced for $350 or a little more. But yea he said if it didnt turn out to be the clutch and it was the transmission I would be covered under the 7year/700,000. I just dont want to risk $350 simply for the diagnosis.
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Old 03-07-2010, 10:53 AM   #9
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from what ive been seeing through forums because i share your grinding problem but many people are saying its the gear oil and that the factory oil is best for the tranny and using other oil dosen't have the correct viscosity and it causes the syncos to not properly do there job now it worked for quite a few people so im debating whether to put out the money to do it then find out that it did nothing but if its as simply as changing oil im probably gunna give it a try because it makes perfect since seeing how i drained the factory oil and put that stuff from autoszone in there and all of a sudden i had the grinding problem so from what i read and have seen im thinking thats my problem
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Old 03-07-2010, 02:47 PM   #10
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Originally Posted by UNOHwrangler View Post
from what ive been seeing through forums because i share your grinding problem but many people are saying its the gear oil and that the factory oil is best for the tranny and using other oil dosen't have the correct viscosity and it causes the syncos to not properly do there job now it worked for quite a few people so im debating whether to put out the money to do it then find out that it did nothing but if its as simply as changing oil im probably gunna give it a try because it makes perfect since seeing how i drained the factory oil and put that stuff from autoszone in there and all of a sudden i had the grinding problem so from what i read and have seen im thinking thats my problem

Well for some people it helps alot, the only reason why I think it may not be a simple fluid change for me is because I find it hard to engage reverse alot of times. No matter how hard I shove it into reverse itll grind until I step on the gas a little then it engages
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Old 03-07-2010, 10:24 PM   #11
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Find out what the first dealership did - I'd bet it was a fluid change.

It lasted about a year - how long do you think the additives last? Certainly not forever.

I'd change the fluid to new stuff from the dealer. It can't hurt.

Or your choice is to pay someone to take the trans out and rebuild it - hopefully they can see something wrong inside other than fluid with the additives evaporated out.

Let us know.
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Old 03-08-2010, 01:27 AM   #12
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Find out what the first dealership did - I'd bet it was a fluid change.

It lasted about a year - how long do you think the additives last? Certainly not forever.

I'd change the fluid to new stuff from the dealer. It can't hurt.

Or your choice is to pay someone to take the trans out and rebuild it - hopefully they can see something wrong inside other than fluid with the additives evaporated out.

Let us know.
Yea well the Cutter Dealership here said that they couldnt tell what the previous dealership had done because all they wrote was "Manual Transmission" which made no sense to me. Im trying to take it to a different dealership on this island but ive been too lazy to drive that far. how much to rebuild trans?

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