FIrst, I'll open by saying that I NEVER EVER
go into any
situation thainking that I know all that there is to know. And thus, I am always open to learn new things.
That being said...today I "learned" something new, that I simply have difficult believing.
I dropped off "Serenity" (thats my Wrangler) at NTB for an oil change, alignment and 5-wheel rotation. Yes, I had to explain to the desk attendant what a 5-wheel rotation was.
I went on my merry way, knowing that they said it would be an hour...which usually means four. But I had plenty of errends to do to keep busy.
About 30-minutes after I left, they called me to say that their manager had told them that NTB Policy ( a large national chain) was to do only front to rear rotations. And that they wouldnt recommend incorporating the spare into the rotation because it would be fine...the first time. But on the second rotation, if one of the wheels was rotated from the left side to the right...the change in the direction of relative rotation would cause the radials to seperate and I'd lose that tire.
Now, Im thinking to myself, I've been around the block a few times. Actually, quite a few times. In fact, I'd say Ive been around the block so many damn times I should have a number stenciled on my side and a few sports drink sponsors. But I've never heard of a radial seperating because it was rotated from one side to the other. So I mentioned that. Their service manager explained that "back in the day", the bias ply tires didnt have the problem. I explained that although I have been around 43 years...I've never owned a set of bias tires and dont know anybody younger than my dad who has. I told them that I brought the vehicle to them instead of taking it to walmart because I trusted their expertise and told them to do whatever they thought was best.
When I got back to NTB to pick up my Jeep, they went through their story again. They did say: "we will do it if you insist, but dont recommend it."
Now, if I had time to argue with them, I woulda had time to do the work myself...I had neither. And being a deciple of the philosophy of not arguing with an idiot, I simply paid for the oil change and went on my way.
As I said in the begining...I am always open to learning new things. The question in my mind is:
a) Have I learned a vital new fact about radial tires only being able to be rotated front to back?
b) Have I learned that the service technicians, management and even corporate policy makers of a Large National Chain which I once respected (long ago....but deminishing for some time) are dumber than the wrenches that they are turning?
What say you, forum of wise and knowledgable brethren?