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Old 06-04-2013, 05:32 PM   #31
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You may not have lost faith in DC, but I sure have. This has been way too difficult to get a warranty issue resolved. IMHO

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Old 06-04-2013, 06:14 PM   #32
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Keep me posted on what happens Brother. Reading this thread has given me much needed info on DC/MT tires, and their customer service. I am a new jeep owner and new to this forum, but am about to dump some serious, hard earned, American cash in to my beloved jeep, to include tires. I definitely will not be getting any DC/MT tires now that's for sure. As far as Tire Rack goes, I've been getting my tires from them on all my vehicles for the past ten, or twelve years. Granted, I've never had any issues where I needed to get a refund or anything like that, but the tires were all good and not dry rotted. I've also always received my tires from them in a good, timely manner. I think it's pretty damn cool that Tire Rack is at least stepping up and offering 50% on a tire that clearly DC/MC needs to be footing the entire bill on.... Anyways Brother, keep us all posted.. Sorry this happened to you, and I hope it all works out in the end.

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Old 06-05-2013, 08:14 PM   #33
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Ive got the mud country tires & have been happy with them. On my list of the next set of tires there was the D.C. crushers.That was before I read about this nonsense that D.C. is pulling.They def are not on my list anymore.They need to stand by what they sell and there not doing that.Sad
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Old 06-05-2013, 08:56 PM   #34
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Yeah it is nice to know that if you contact Tire Rack with a defective tire that they will do what they can even though they didnt make it. It is surprising that the manufacturer just wants to wash their hands of the entire process and not make sure the people keeping them in business are taken care of.

As far as DC goes, I didn't hear back from them today. I emailed them at about 4 to see if this was dead or if they were actually doing something and heard nothing back.

Normally after a week I would give up since i have better things to do and can afford $100 + to get the 50% off and roll the dice getting the other 50% back with Tire Rack desicion. This time I am in a tougher spot though and know I shouldn't have to put out the cash in the first place. I am currently buying my first house with my wife and have a 7 month old. My wife already wants to kill me with my Jeep half the time. Of course when this tire crapped out I was like "dont worry, these are brand new. There is no way this will cost anything since it is clearly defective" For something that is such an open and shut case I didnt expect such a headache. In case issues arise, that is the only reason I buy name brand. It is also the reason I dont buy them from Joe Shmoe on EBay. Seems so far all that extra cash was a waste this time.

Very disappointing, especially since this is an American Company I am dealing with.
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95 YJ, 2.5 AX15 conversion, 4.0 TB, SOA +1.5", 33" DC Crusher Tires, 8.8 Rear w/welded tubes + LSD, Spartan Locker HP30 Front w/solid axle swap, Rocky Road OTT kit, Safari Snorkel, Warn VR8000 Winch, Smittybuilt front Bumper, JKS Disconnects, AA SYE, Teraflex Shock Bar in Rear, 1/2" Boomerang Shackles, RE Add a Leafs, Homebrew Traction Bar, Monstalined in&out, LED Tail lights, 1700 Watt Stereo
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Old 06-06-2013, 04:45 PM   #35
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Alright, so I spoke with DC at the end of work today. They said the best they would offer is to send it back (which they would take care of) and if they determine it is a warrantable issue they will "credit" me the amount I paid. I told them Tire Rack has a better deal offering me the 50% off tire. At least that wy if they rule in their own favor (which I assume happens 90% of the time) I at least have a replacement. If they decide to credit the other 50% back then awesome, but I wont be holding my breath. So I just pulled the trigger on the Tire Rack offer and told DC thanks but no thanks. After 10 days the Tire Rack offer would have expired, and I would be stuck at the mercy of DC. If DC offered that right off the bat I would have sent it right to them, but after dealing with this since May 28th I dont trust them one bit and will never buy anything from them again.

Moral of the story is, if you are going to trust a manufacturer to replace a defective tire, and use that to justify spending extra cash, dont count on it. Call before you buy a tire from them and make up some crazy story you know should be covered under warranty before you even spend any money on them to see what they say. I am sure some will do their best right away to see what they can do to help. If you call Dick Cepek I can already tell you they wont care.
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95 YJ, 2.5 AX15 conversion, 4.0 TB, SOA +1.5", 33" DC Crusher Tires, 8.8 Rear w/welded tubes + LSD, Spartan Locker HP30 Front w/solid axle swap, Rocky Road OTT kit, Safari Snorkel, Warn VR8000 Winch, Smittybuilt front Bumper, JKS Disconnects, AA SYE, Teraflex Shock Bar in Rear, 1/2" Boomerang Shackles, RE Add a Leafs, Homebrew Traction Bar, Monstalined in&out, LED Tail lights, 1700 Watt Stereo
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Old 06-06-2013, 04:57 PM   #36
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Well atleast you got something to work with. But yeah, buyer beware is certainly something to take into account with DC.
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Old 06-06-2013, 06:58 PM   #37
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Originally Posted by OverkillYJ View Post
Here is my review so far.

I bought the Crushers about 1 1/2 months ago. I have put less that 700-800 miles on them. They have been great in the mud with good grip, and low noise on road.

Here is the bad. I was wheeling this weekend and one of them split. Honestly, I would be suprised if any tire would warranty a tire since you admitted to taking it off road, how many companies warranty racing tires? The tires are so new they still have the ink in between the treads, but one of them split open like an old dry rotted tire would. The other three are perfectly fine. If you look at the split you can see that it goes diagonal across the tread of the tire through about 75% of the circumference. Because of the way it goes it is easy to tell it is not from hitting anything since that would be strait from the tire turning on the object. This is like a seam went bad from the factory or something and gave way. Are you a tire expert and what did DC or TR say about the pictures?

So I contacted Dick Cepek and was told to contact the company I bought them from. I told them it was clearly a manufacturer defect and sent them about 8-9 pics, but they said I have to go through the reseller since they dont have the tire in their hands to confirm it. See post above. They also told me that if the reseller does not replace it that that is the risk I take buying tires online instead of going local (even though you cant buy them withing 90 miles of me). This is why you buy from local companies, my dad had a brand new tire have a cord break on the drive home. The next day he drove 100 miles ONE WAY back to Costco and they replaced it. So I contacted Tire Rack and will see what they say.

Other than this one crappy one these tires are awesome, I wish their customer service was 1/2 as good as the tire since it is clear the company who made them should honor a replacement.

The splits in the tread were super clean, but I ran the tire for another day since I knew at low speed it would be fine. Changed it before hitting the highway to head home though. I have to thank my buddy for noticing this. I am not the one who saw it. I dont think I would have made it home 120 miles on this which is more important than anything of course.
Op, I hope this works out for you. But This is one of those purchases (tires). where buying local MAY cost more up front, buy be cheaper in the long run.
One place that I buy parts from has a one year warranty on parts a labor when installed by them. Took them up on it once when they installed the wrong seal on a hub and the bearing was toast 9 months later, same thing with u joints and other parts.
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Old 06-10-2013, 12:48 PM   #38
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This is why Discount tire on the forum gets a huge
No questions swap if you have the $30 warranty per tire.i had a BF KM2 that would not balance. Called DT up. Few days later I had a new tire.
They even pay for the mount/balance if you send in the receipt.

That's BS... Hope everything works out for you.
x2, I've had to file a warranty claim on my BFG MT when I destroyed the bead when I temporarily lost my tire while snow wheeling. Zero issues and questions from Discount Tire. Discount Tire, exchanged the bad tire and mounted the new tire in a timely manner.
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Old 06-18-2013, 03:21 PM   #39
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I just got a call from Tire Rack. They told me they contacted Dick Cepek and that Dick Cepek told them to issue a full refund for the cost of the tire, even though Tire Rack has not received the defective tire yet.

So it seems Tire Rack wants to take credit for the customer service, which I guess I have to give them since they are the ones who issued me a 50% off tire, the one they are refunding the other 50% for. Although Dick Cepek finally told them to refund the cost 100%. This is exactly what I was told about 5 minutes ago. I wish this happened three weeks ago, but at least it is taken care of and I can stop waddling around now.

I guess as far as customer service goes, give credit where it is due, wherever that is.
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95 YJ, 2.5 AX15 conversion, 4.0 TB, SOA +1.5", 33" DC Crusher Tires, 8.8 Rear w/welded tubes + LSD, Spartan Locker HP30 Front w/solid axle swap, Rocky Road OTT kit, Safari Snorkel, Warn VR8000 Winch, Smittybuilt front Bumper, JKS Disconnects, AA SYE, Teraflex Shock Bar in Rear, 1/2" Boomerang Shackles, RE Add a Leafs, Homebrew Traction Bar, Monstalined in&out, LED Tail lights, 1700 Watt Stereo
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Old 06-18-2013, 03:35 PM   #40
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Originally Posted by OverkillYJ View Post
I just got a call from Tire Rack. They told me they contacted Dick Cepek and that Dick Cepek told them to issue a full refund for the cost of the tire, even though Tire Rack has not received the defective tire yet.

So it seems Tire Rack wants to take credit for the customer service, which I guess I have to give them since they are the ones who issued me a 50% off tire, the one they are refunding the other 50% for. Although Dick Cepek finally told them to refund the cost 100%. This is exactly what I was told about 5 minutes ago. I wish this happened three weeks ago, but at least it is taken care of and I can stop waddling around now.

I guess as far as customer service goes, give credit where it is due, wherever that is.
Great news, too bad you had to go thru the massive BS to get it done. Hopefully this won't be a re-occurring situation but doubts, I'm full of them.

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