'13 JKU Rust: various underside areas - Page 2 - Jeep Wrangler Forum
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Old 02-25-2013, 03:45 PM   #31
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Originally Posted by stew7710 View Post
Service Manager -"common", "it's surface rust and will not affect operation of the vehicle", "the parts are sitting outside until assembly and can get surface rust from the elements. ". He is going to have the sales manager call me.

I paid for a new vehicle, I simply want one without rust, that is not asking for too much. We were really excited about owning our first Jeep and this has really put a damper on the experience
At worst, the parts are sitting outside IN a trailer... I work in the parts biz... It is only surface rust, but I agree, it looks like shit and would dampen anyone's experience.

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Old 02-25-2013, 04:04 PM   #32
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Subscribed. I have a 2013 JKU I'll be crawling under tonight to inspect.

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Old 02-25-2013, 04:06 PM   #33
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It looks like the some of the people that built your Jeep were the ones that were fired for drinking and smoking dope on their lunch hour, only to be reinstated upon appeal. If Chrysler won't warranty it, buy and apply this to the underside. It works.

Eastwood Rubberized Rust Encapsulator - Black Aerosol
Wrong plant, that was JNAP (Jefferson North Assembly Plant) in Detroit. They build the Grand Cherokee. Michigan UAW will do anything to convince your employer to keep you.

Supplier Park is where the Wrangler is built in Toledo Ohio. The UAW representation in Ohio would agree on you being fired on the spot with no severance if you were found to be drinking or doing any controlled substance that wasn't a valid prescription and then returning to work.

And to the OP, that is way, way too much rust for a new vehicle to have, surface rust on a mechanical component or not. I'd open a STAR case with Chrysler ASAP and have them track the assembly process down, that is a manufacturing defect if I've ever seen one.
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Old 02-25-2013, 04:09 PM   #34
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Originally Posted by stew7710 View Post
Service Manager -"common", "it's surface rust and will not affect operation of the vehicle", "the parts are sitting outside until assembly and can get surface rust from the elements. ". He is going to have the sales manager call me.

I paid for a new vehicle, I simply want one without rust, that is not asking for too much. We were really excited about owning our first Jeep and this has really put a damper on the experience
Perhaps you can ask the service manager to show you some of the inventory on the lot with this common issue. He should be able to point it out not only on Wranglers, but on Grand Cherokees, Rams, Chargers, etc.

Did you actually take it in to show him, or did you call and describe it over the phone? He could be mistaking your description for the driveshaft, which is normal to have an orange hue.
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Old 02-25-2013, 04:16 PM   #35
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Latest update:
Dealership VP has contacted Chrysler and the 30 or so photos I took have been sent forward. The left over 2012 2 door on the showroom floor and a 2013 Rubicon on the lot both look all black - the Rubicon has slight rust on the front spindle, everything else looked as expected

The sales manager asked if they could undercoat the vehicle for me, while I appreciate the offer, my preference is a like replacement. These particular parts don't get undercoat they would need painted. I would want a reputable body shop to take a look and assess the level of effort to properly prep the metal and repair to make the underneath the vehicle right. I suspect, to do it right, the cost would be more than to put me into another vehicle.

It would be interesting to see if the 2013s with significant surface rust have similar build dates.
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Old 02-25-2013, 04:23 PM   #36
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Wow... don't undercoat, period. All you do is seal in the problem and it will bubble up later in life 1000% worse. My understanding is that you can undercoat when new only, and not after being driven.

I have some odd scuffs on my frame that are rusting, but nothing like what you see.
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Old 02-25-2013, 04:25 PM   #37
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And to the OP, that is way, way too much rust for a new vehicle to have, surface rust on a mechanical component or not. I'd open a STAR case with Chrysler ASAP and have them track the assembly process down, that is a manufacturing defect if I've ever seen one.
I called Chrysler on Sunday and they gave me a Record ID, they did not mention a STAR case by name, just Record ID. I mentioned to the representative that this could be a systemic problem and I wanted them to be aware and potentially put a correction in place.

Thanks for the feedback everyone. I have documented numerous photos front and back clearly showing that its not just the front assembly. We really like the JKU and hope for a positive outcome.
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Old 02-25-2013, 04:50 PM   #38
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This all makes me really sick as we to have the same problems with ours not to mention other problems. We also really love our jku but I question the longevity of this vehicle.
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Old 02-25-2013, 04:54 PM   #39
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Stew, could you post the contact phone number you used when reporting this issue?
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Old 02-25-2013, 04:57 PM   #40
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made in china
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Old 02-25-2013, 05:05 PM   #41
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Stew, could you post the contact phone number you used when reporting this issue?
Jeep Customer Care:
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Old 02-25-2013, 07:11 PM   #42
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My '13 has rust in the same places as the OP. As with the OP's pictures, it is all on the axle assemblies. Frame, body, and control arms are all fine. I'm guessing it's just a poor paint/prep job on the axle housings either by Dana or Jeep.

Functionally, not going to cause any issues. Cosmetically it looks like crap. Worth complaining to the dealer? No, not really, I hate talking to the dealer and it usually doesn't do anything but get my heart rate up. For an hour's worth of work with a steel brush and some rustoleum it will look better than new and I will feel confident in the paint job. Not to mention I have already done some welding and grinding on my axle so the dealer would probably give me flack over that.

OP, I wouldn't worry that your jeep was exposed to some kind of corrosive fluid like a blown battery or brake fluid, or even that it is a jeep that survived Sandy. From the pictures it looks like basic rust. On poorly prepped iron, rust appears very quickly. My jeep didn't have any rust on it the day I picked it up in January, it's just gotten a thick orange coat of rust over the month I have had it. Further investigation showed that the under side of the spring pad, lower C's, and bottom of the diff were not painted at all.

It really sucks that for the price we pay for these vehicles Jeep couldn't spend an extra buck on a decent axle paint job.
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Old 02-25-2013, 07:33 PM   #43
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Thanks stew!

I talked to my service manager, and he basically said it's normal, in the Chicago climate, after snowfall and salting of the roads.
I did, however, crawl under the Jeep and take some pictures. I've sent them off to a friend who is a service manager at another dealer. I'll post any additional information I can get from him.
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Old 02-25-2013, 08:45 PM   #44
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Thanks guys.

Jeep would not want Wranglers looking like this in the press fleet nor on display at a major auto show. The fact that they accept this as "normal" shows how far Fiat has to go to improve quality. The badge on the vehicle makes it no less deserving.
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Old 02-25-2013, 08:55 PM   #45
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Thanks guys.

Jeep would not want Wranglers looking like this in the press fleet nor on display at a major auto show. The fact that they accept this as "normal" shows how far Fiat has to go to improve quality. The badge on the vehicle makes it no less deserving.
Seems like a lot of '13 people are reporting this. You cannot sell a new vehicle with that much rust and get away with it. Something is up.
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Old 02-25-2013, 09:00 PM   #46
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made in china
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Old 02-25-2013, 09:04 PM   #47
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Quote:
Originally Posted by stew7710 View Post
Latest update:
Dealership VP has contacted Chrysler and the 30 or so photos I took have been sent forward. The left over 2012 2 door on the showroom floor and a 2013 Rubicon on the lot both look all black - the Rubicon has slight rust on the front spindle, everything else looked as expected

The sales manager asked if they could undercoat the vehicle for me, while I appreciate the offer, my preference is a like replacement. These particular parts don't get undercoat they would need painted. I would want a reputable body shop to take a look and assess the level of effort to properly prep the metal and repair to make the underneath the vehicle right. I suspect, to do it right, the cost would be more than to put me into another vehicle.

It would be interesting to see if the 2013s with significant surface rust have similar build dates.
To expect a replacement Jeep doesn't seem realistic to me. What does seem realistic is for you to request that your Jeep goes to a body shop to have these areas painted. A reputable body shop has a few options: a chemical wash to remove most of the rust; a rust neutralizing primer, a zinc enriched primer, etc.

Rust needs oxygen to survive. Neutralize the rust and seal it off and it starves. Give it air and it never sleeps.
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Old 02-25-2013, 09:11 PM   #48
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Originally Posted by stew7710
Build date on the door jam is listed as Jan '13. The window sticker has the 'ship to' dealership as my dealer here in VA. Sandy was in October. Covering Volvo products as an auto journalist, they destroyed all of their cars (+/- 1500) sitting in the NJ port, even those with water barely touching the undercarriage. It was not worth the risk of salt water damage to the wheels, brakes or any other part of the vehicle.

Not sure if my JKU went from the Toledo, OH plant straight to my VA dealer or went to a centralized depot for distribution.
Just checked my '13 Sport that was dealer transferred from Roanoke, it had a couple of spots but nothing like yours. My JK's build date was Sept 12.
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Old 02-25-2013, 10:05 PM   #49
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I didn't have a chance to go by the dealer today but plan on going there on Wednesday to see what they will do about mine. I ordered mine in January and just took delivery on 2-21-13, I only have about 150 miles on it haven't washed it or driven in rain, there is no way a new jeep should have that much rust already. Also too while mine was being built it was delayed for a week before shipping, supposedly the dealer told me mine was pulled aside to do a quality control check. If this is the kind of quality control they are doing up there those people should be fired. I'm in the same boat I would like to take mine to well respected body shop to have them clean and properly paint and jeep is going to pay for it, or jeep can write me a check for the cost and I will do it myself. I already had por15 on my mind before I even looked under and saw all that rust.
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Old 02-25-2013, 10:45 PM   #50
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Not 100% sure, but from your other pictures it looks like it came from Fair Oaks Jeep. I got mine in NoVa as well from Manassas Jeep. I can tell you mine was a special order and came straight on a truck from the plant to the dealer, without going through a railyard or other holding area. I can also tell you that I've had mine since September and it has no where near this kind of rust on it. There's a couple places that either got knicked or I banged them installing my lift and they have a small speck of rust on them, but nothing like yours. I would definitely stay on them about it.
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Old 02-26-2013, 03:22 AM   #51
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I have some spots I have already noticed, but I have almost been afraid to get under and really look at it. I kept thinking back to my TJ and trying to remember if I even had rust on it, I remember a little surface rust in a few small spots, but nothing big - but that was a 2005 too. For a 2013 I wouldn't expect to see rust anywhere for awhile. Disappointed.
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Old 02-26-2013, 05:32 AM   #52
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Looks like poor quality control of the casting melt, especially since most of the melt is recycled metal.
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Old 02-26-2013, 05:39 AM   #53
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Looks familiar. Was told by my dealer "What do you expect with the amount of salt on our roads?" Nice.
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Old 02-26-2013, 07:05 AM   #54
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Looks familiar. Was told by my dealer "What do you expect with the amount of salt on our roads?" Nice.
I would expect properly prepared and painted surfaces to look like new for a very long time, assuming I do not scrap off any of the paint. Regardless of where I live or how much salt they use on the roads. That is why they paint those components to start with, to prevent them from rusting and to keep them looking like new as long as possible.

Those pictures clearly show poorly prepared or improperly painted components. They should either fix or replace all effected components under warrentee. And I would not accept anything less on a brand new vehicle.

With numerous examples of both rusted and non rusted axles, it seems very clear there is a production or part supplier issue. Which should be pretty easy to track down to a specific time frame and range of VINs once they start to look into the problem. I would expect Chrysler to step up and do the right thing.
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Old 02-26-2013, 07:19 AM   #55
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My 12's axles and c's look like this. Was told like most it's normal. I looked at a few at the dealer and some have it and some don't. They were a mix of 12 and 13's. Maybe it's an option?!
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Old 02-26-2013, 07:51 AM   #56
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Thanks for making me obsess about my '13 . I have some similar rust spots. I'll have the dealer check it when I go for oil change which is soon. I'm at about 6000 miles now. I'll probably get the same response - salt on roads in northeast.
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Old 02-26-2013, 07:59 AM   #57
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Wow that is rough. I bought my '12 one year ago last week and it does not look even close to that bad, and I have drug it through rocks, gravel and mid west slated roads.

That seriously sucks.
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Old 02-26-2013, 08:04 AM   #58
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My 12's axles and c's look like this. Was told like most it's normal. I looked at a few at the dealer and some have it and some don't. They were a mix of 12 and 13's. Maybe it's an option?!
That's what the extra charge was for! Thanks!!
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Old 02-26-2013, 11:19 AM   #59
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All cars can have this rust

I just checked the forums for F150, Mazda, Subaru, Toyota, Mustang and Buick. Every one had posts that their new vehicle had underbody rust on their suspension, drivetrain, etc. and how they thought the manufacturer was being shoddy by allowing that. It's an industry standard.
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Old 02-26-2013, 01:08 PM   #60
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I looked under mine casually this AM, and its also starting to show signs of rusting... I live in the PNW, so no salt. Heck, it didn't even snow!

Argg... I'll have a better look when I'm able to actually crawl under this weekend.

Painting the axles sounds like a pita.

Less than 800 miles.

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