2011 2DR - Some of the buttons on my steering wheel have stopped working - Jeep Wrangler Forum

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Old 02-09-2013, 04:45 PM
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2011 2DR - Some of the buttons on my steering wheel have stopped working

Just noticed something today. The buttons on the backside of my steering wheel (the ones that skip forward and back between audio tracks & the ones that control the volume) have stopped working. In addition, the Step and Reset buttons on the left front of the wheel have stopped working.

In fact, of all the buttons on the steering wheel (front or back), only the cruise control buttons are still operating. Has anyone experienced this issue? I'm assuming its a fuse, but I wanted the forum to respond before I went digging around.
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Old 02-09-2013, 05:36 PM   #2
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Honk the horn. Seriously. Then go to the dealer and get it re-flashed with the fix. My wife's 2011 had the same problem.

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Old 02-09-2013, 08:35 PM
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Thanks for the advice. I will schedule an appointment. The day I noticed this behavior was the first time the Jeep had been started in a little over two weeks. I've been traveling a lot for work, and the Jeep has just been sitting in the garage, unused.
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Old 02-10-2013, 04:42 AM   #4
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Disconnect the battery for a few minutes if the horn thing doesnt work.
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Old 02-10-2013, 08:42 AM   #5
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Quote:
Originally Posted by shacklyn View Post
Just noticed something today. The buttons on the backside of my steering wheel (the ones that skip forward and back between audio tracks & the ones that control the volume) have stopped working. In addition, the Step and Reset buttons on the left front of the wheel have stopped working.

In fact, of all the buttons on the steering wheel (front or back), only the cruise control buttons are still operating. Has anyone experienced this issue? I'm assuming its a fuse, but I wanted the forum to respond before I went digging around.
Our 2012 did that and they replaced the clock spring to fix the problem.
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Old 02-11-2013, 08:53 PM   #6
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Originally Posted by shacklyn View Post
Thanks for the advice. I will schedule an appointment. The day I noticed this behavior was the first time the Jeep had been started in a little over two weeks. I've been traveling a lot for work, and the Jeep has just been sitting in the garage, unused.
No problem. My wife's 2011 had the same problem. I spent a good bit of time trying to figure out why it would suddenly start working again after not working for a while. So I finally called the dealer to see if they could fix it, and he tells me to "honk the horn". Sure enough, it worked fine after doing that (for a while anyway) -- the buttons stopped working about every week or two.

Then I start searching the Jeep forums and find out that quite a few other people had already shared this temporary fix. So that's why I search the forums first now.

Anyway, she had to do horn-honk for a few months until Chrysler cut loose with a flash/firmware update to fix the problem. And it did actually fix the problem -- haven't had any issues since they flashed it late 2011.

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