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Old 09-19-2011, 07:07 PM   #31
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Join Date: Mar 2011
Posts: 137
Quote:
Originally Posted by Barrier View Post
Well I spent Friday trying to reach anyone no luck. Today I reached a sympathetic person at Jeep Customer Service. She said she would contact the dealer and find out what was going on.
I called the Dealer and left another message for the Salesman. I called back again and perhaps I reached a chord. After asking for the manager (he was not in) The operator asked what was wrong. I have seen the Owner or an individual who seems to be a Boss hanging out at the Phone Desk. Not two minutes later the Salesman calls and says he has been trying to reach me claims he left messages on both my phones HMMM! He said he will get to the bottom of this.
He calls back about an hour later and discovers Chrysler made a mistake and its all been corrected. I am now in Sold Order Category and with 01 priority.
What do they say: How do you know when a Salesman is lying? Their Lips are Moving.
Well I shall see on Monday when I stop in to see the current POC.
Basically there is not much to do about it. I could scream and yell but the only would be to cancel and then start all over at another Dealer. I just want the Jeep as soon as possible. I wish I was closer to Pat@Fields Jeep.
Lew
I stopped in at the Dealer Today. I wanted to take a look at the Corrected POC. It was kind of exciting there were dozens of Police Vehicles, News Trucks and Reporters around. It seems that there was a Home invasion not far away and the Bad Guys were stopped in a Shoot Out right in front of the dealership.
My Salesman was not in as yet so I spoke with the order guy. He said he had everything corrected. Since everythig is now on Hold I would have my Jeep in 10-12 WEEKS! He even showed me the New POC.... it was exactely the same as the one I had on the 29th of August.He even pointed to a Special Equipment: 4EA on the left side of the POC right above Destination Fees: that was supposed to be the Code for "Sold Order" ????????
I just left due to the 50 NPD outside I figured the kind of disruption that would occur would bring them all inside the Showroom, at least the loud argument and language would have.
I am at a loss as to what to do, any advise?
Lew

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Old 09-19-2011, 07:35 PM   #32
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Join Date: Sep 2011
Posts: 13
Ordered 9/14/11 dealer said it would be here in 4-8 weeks. Moved to D status today.

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