2012 Order Disaster - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > JK Jeep Wrangler Forum > JK General Discussion Forum

Join Wrangler Forum Today


Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 09-29-2011, 12:12 PM   #1
Jeeper
 
Join Date: Mar 2011
Posts: 137
2012 Order Disaster

Quote:
Originally Posted by Barrier
I am at my wits end. I just spoke with the Salesman. Still no VIN.
touchy discussion with the Salesman, he says what difference, I say without the VIN how can they build the Jeep. He says they will just issue the VIN and build the Jeep what difference does it make? I explain that the Jeep has no VIN perhaps there is a problem since there was a problem with ordering it as a Sold Order as opposed to Dealer Stock Order. No response other then what difference does it make if you don't have a VIN....
Anyone have a thought? I would just cancel and go elsewhere but then the problem of getting my Deposit back etc.
I just don't know perhaps they are unhappy with the 2% off? They also wrote in a Loaner for any Warranty overnight work . That just seems trivial to me.
Lew


My Order is for a Black Sahara 4dr, DGJ Auto Trans, A7 Cloth seats, X9 Black Interior, AAJ Connec, Aht Trailer Tow, CJ1 Side Air bags, DME 3.73, DSA Limited Slip, HAB Auto A/C, JPM Heated Seats, MX3 Hardtop, XBM Remote Start. I used TL 2% below and I am eligible for the Conquest or Loyalty discount. Those were in my Receipt.
I ordered 8/25--added Connectivity 8/26. I have the VON

Thanks Ndrugby and Bo9Roadking ( I have a 2003 RK)!
I called the Jeep number 2x Today they usually just tell me "No VIN yet", I did get a person who was very sympathetic she asked for the Dealers name and said she would call them, she did and was waiting for a call back. She said she would call me back on Friday.
What I don't understand is why Chrysler cannot tell me if my Order is scheduled or not, and if not why not. If I had the VIN at least I would know if I was in the system right now with just the VON all I have is what the Dealer said they have submitted not what Chrysler has received. I can deal with Chrysler getting overwhelmed by orders, If I have to wait 6-8-12 weeks because they are busy or the options I want are in short supply I will dislike that but that's the way it goes. I just don't want to hear in November "We just received your order and here is your VIN, your Jeep will be here January"

Well I was called back by Chrysler and my Caseworker said she found out my order is in and I should have my car in 90 DAYS ? if so that will be 126 days from Order. She also said she did not have a VIN#.
When I asked who told her she said Darrin & Devon from Chrysler. She also said she is marking the Case Closed however I can reopen by calling.
THIS IS NUTS!
I do not know what to do, I told her about the Forums and the dates and timelines others with about the same orders have received. I have asked about the VIN# there was no answer.
I am going to go to some other dealer and try for a New Order.
I hope I don't lose my $500deposit and my $1000 loyalty & 2% TL discount.
Lew

Barrier is offline   Quote Quick Reply
Old 09-29-2011, 12:53 PM   #2
Jeeper
 
Join Date: Sep 2011
Location: Tucson, AZ
Posts: 152
I ordered a 2 dr. Rubicon on Sept. 12. Two days later the dealer gave me the vin. I ordered my 08 Rubicon Unlimited in August 08 and didn't get it until January 09.

azyjjk is offline   Quote Quick Reply
Old 09-29-2011, 12:56 PM   #3
MallCrawler

WF Supporting Member
::WF Moderator::
 
kjeeper10's Avatar
 
Join Date: Feb 2011
Location: Connecticut
Posts: 34,779
Talk to Pat
__________________
2007 Rubicon/Rock Krawler triple rate 2.5" coils/RK rear TB w/ a teraflex raised bracket/Rancho 9000 31/32XL shocks/Synergy flipped draglink,ball joints,tie rod /Hankook MT 315-75-16 on Level 8 ZX's/Rancho geo brackets/Ruff stuff uppers/Fox ATS stabilizer/Adams front DS/Artec front armor w/ Currie upper bushings/Rancho cat back exhaust.

Lifting your JK? Read this!!



Click HERE to become a WranglerForum Supporting Member!
kjeeper10 is offline   Quote Quick Reply
Old 09-29-2011, 01:26 PM   #4
Jeeper
 
ShoreWrangler's Avatar
 
Join Date: Sep 2011
Location: Maryland's Eastern Shore
Posts: 941
I called Jeep and got the vin from them. just gave them my name and make/model and where i bought it and they found it right away
ShoreWrangler is offline   Quote Quick Reply
Old 09-29-2011, 01:26 PM   #5
Sponsoring Vendor
 
pat@fieldsauto.com's Avatar
 
Join Date: Jun 2010
Location: Glenview
Posts: 3,175
PM me your VON, I'll forward it on to my inventory supply guy to see if he knows what the hold up is.

Also, I have a few very similar wranglers that have estimated ship dates of 10/07
__________________
Patrick O'Donnell(Pat@Fieldsauto.com)
Fields Chrysler Jeep Dodge │ 2800 Patriot Blvd│ Glenview, IL 60026
847-446-5100 main│ 847-881-8313 direct
pat@fieldsauto.comFieldsChryslerJeepDodge.com
Have Questions About A New Jeep Purchase? CLICK HERE
pat@fieldsauto.com is offline   Quote Quick Reply
Old 09-29-2011, 01:31 PM   #6
Sponsoring Vendor
 
pat@fieldsauto.com's Avatar
 
Join Date: Jun 2010
Location: Glenview
Posts: 3,175
I'd also tell you to PM Miked-chryslergroup as a pr guy this might be an opportunity for him to help.
__________________
Patrick O'Donnell(Pat@Fieldsauto.com)
Fields Chrysler Jeep Dodge │ 2800 Patriot Blvd│ Glenview, IL 60026
847-446-5100 main│ 847-881-8313 direct
pat@fieldsauto.comFieldsChryslerJeepDodge.com
Have Questions About A New Jeep Purchase? CLICK HERE
pat@fieldsauto.com is offline   Quote Quick Reply
Old 09-29-2011, 02:00 PM   #7
Sponsoring Vendor
 
pat@fieldsauto.com's Avatar
 
Join Date: Jun 2010
Location: Glenview
Posts: 3,175
Check your PM, I got your VIN
__________________
Patrick O'Donnell(Pat@Fieldsauto.com)
Fields Chrysler Jeep Dodge │ 2800 Patriot Blvd│ Glenview, IL 60026
847-446-5100 main│ 847-881-8313 direct
pat@fieldsauto.comFieldsChryslerJeepDodge.com
Have Questions About A New Jeep Purchase? CLICK HERE
pat@fieldsauto.com is offline   Quote Quick Reply
Old 09-29-2011, 02:07 PM   #8
Jeeper
 
tribangle's Avatar
 
Join Date: Aug 2011
Posts: 377
^^ very cool!
tribangle is offline   Quote Quick Reply
Old 09-29-2011, 02:15 PM   #9
..shall not be infringed!

WF Supporting Member
 
Up Hill Bill's Avatar
 
Join Date: Jun 2011
Location: Up the hill, CA Northcoast
Posts: 4,375
Quote:
Originally Posted by Pat@FieldsJeep View Post
Check your PM, I got your VIN
So, who's the MAN!
__________________
2012 JKU Rubicon
Sahara Tan
Auto
3.73


Up Hill Bill
Up Hill Bill is online now   Quote Quick Reply
Old 09-29-2011, 02:27 PM   #10
Sponsoring Vendor
 
pat@fieldsauto.com's Avatar
 
Join Date: Jun 2010
Location: Glenview
Posts: 3,175
Quote:
Originally Posted by Up Hill Bill View Post
So, who's the MAN!
A gentleman who knows where every CJD vehicle in the midwest is and shall remain nameless for the time being. Hopefully at some point I'll be able to thank him by name here on the forum. He's the best and really just a great guy.
__________________
Patrick O'Donnell(Pat@Fieldsauto.com)
Fields Chrysler Jeep Dodge │ 2800 Patriot Blvd│ Glenview, IL 60026
847-446-5100 main│ 847-881-8313 direct
pat@fieldsauto.comFieldsChryslerJeepDodge.com
Have Questions About A New Jeep Purchase? CLICK HERE
pat@fieldsauto.com is offline   Quote Quick Reply
Old 09-29-2011, 02:55 PM   #11
..shall not be infringed!

WF Supporting Member
 
Up Hill Bill's Avatar
 
Join Date: Jun 2011
Location: Up the hill, CA Northcoast
Posts: 4,375
Quote:
Originally Posted by Pat@FieldsJeep View Post
A gentleman who knows where every CJD vehicle in the midwest is and shall remain nameless for the time being. Hopefully at some point I'll be able to thank him by name here on the forum. He's the best and really just a great guy.
Jeez. Pat, YOU'RE the MAN! Don't be so modest!
__________________
2012 JKU Rubicon
Sahara Tan
Auto
3.73


Up Hill Bill
Up Hill Bill is online now   Quote Quick Reply
Old 09-29-2011, 02:58 PM   #12
Sponsoring Vendor
 
pat@fieldsauto.com's Avatar
 
Join Date: Jun 2010
Location: Glenview
Posts: 3,175
Quote:
Originally Posted by Up Hill Bill View Post
Jeez. Pat, YOU'RE the MAN! Don't be so modest!
Thanks, but all I did was shoot off an email. Now that Barrier got me the right VON I am waiting to see what the VIN is...


And until then the disaster continues...
__________________
Patrick O'Donnell(Pat@Fieldsauto.com)
Fields Chrysler Jeep Dodge │ 2800 Patriot Blvd│ Glenview, IL 60026
847-446-5100 main│ 847-881-8313 direct
pat@fieldsauto.comFieldsChryslerJeepDodge.com
Have Questions About A New Jeep Purchase? CLICK HERE
pat@fieldsauto.com is offline   Quote Quick Reply
Old 09-29-2011, 03:24 PM   #13
Sponsoring Vendor
 
pat@fieldsauto.com's Avatar
 
Join Date: Jun 2010
Location: Glenview
Posts: 3,175
Barrier,


This is what I found out and I quote the nameless man,

No vin on this one yet, it's on restriction (BG) now. It should go BX next week, but this is not marked as a sold order.
__________________
Patrick O'Donnell(Pat@Fieldsauto.com)
Fields Chrysler Jeep Dodge │ 2800 Patriot Blvd│ Glenview, IL 60026
847-446-5100 main│ 847-881-8313 direct
pat@fieldsauto.comFieldsChryslerJeepDodge.com
Have Questions About A New Jeep Purchase? CLICK HERE
pat@fieldsauto.com is offline   Quote Quick Reply
Old 09-29-2011, 03:39 PM   #14
Jeeper
 
Join Date: Mar 2011
Posts: 137
Pat, Thank you very very much!
So I was lied to by the Dealer who assured me they corrected the Scheduling Priority three weeks ago to Sold Order and 01 Priority.
I am going to another dealer to see what I can find out about the Rebates and TL discount. If the 90 more days I was told is true, some of the allure kind of fades away. I might even wait for Black Forest Green.
Pat you are definitely GOLD in my mind.
Lew
Barrier is offline   Quote Quick Reply
Old 09-30-2011, 06:47 PM   #15
Jeeper
 
cekowalski's Avatar
 
Join Date: Sep 2011
Posts: 193
Barrier, you have got to tell us what they said when you confronted them with this info!
__________________
2012 Crush JKU Sahara: Ordered 8/30, "C" status until 10/10, "D" until 10/15, built 10/27, unloaded 11/02, and delivered on 11/05!
cekowalski is offline   Quote Quick Reply
Old 09-30-2011, 07:17 PM   #16
Jeeper
 
max-1's Avatar
 
Join Date: Sep 2011
Location: Santa Cruz Mountains, CA
Posts: 109
JKUR oreder

Howdy fox, did dealer give you an official agreed sale price when ordering your Jeep, something on paper? Or just a verbal that it will be so much below invoice? That is all I am getting from my dealer and not sure if I can trust that?
max-1 is offline   Quote Quick Reply
Old 09-30-2011, 07:27 PM   #17
Jeeper
 
Join Date: Mar 2011
Posts: 137
Hi All, The only alternative at this time is to confront the Dealer. They are obviously liars and are only going to continue to lie or deny everything. I didn't have time yesterday to go to another Dealer. We are in a messed up situation right now. The Storage yard where we keep our Motor Home decided to repave the asphalt and paint the facility (Public Storage). They gave every outside parking tenant and some ground floor tenants 1 week notice. There are about 15 of us with Trailers and Motor Homes and a large amount of Garage type tenants. Space is at a premium here so we decided to just go on Vacation. We are not allowed to Overnight park in our Community and our Motor home is a large Diesel Pusher. We were planing to leave in a couple of weeks and tow our New Jeep with us.
Most of the other folks are really scrambling for a place to park their vehicles. We are lucky my wife and I are retired so it was just a question of running around to prepare.
The Storage yard says 4 weeks......
I will keep tabs thru the Forum and call Customer Service every day just to bother them. When I return I'll just order another from a different Dealer. I imagine I'll have to sue or perhaps go thru the CC company.
The good side is maybe we will be able to order the Black Forest Green.
thanks for advice and support.
Lew
Barrier is offline   Quote Quick Reply
Old 09-30-2011, 07:53 PM   #18
Jeeper
 
cekowalski's Avatar
 
Join Date: Sep 2011
Posts: 193
I would try and just ask. Since there is no order with your name on it, the dealer is going to have one hell of a time trying to keep your money!

Try it and see what happens. You may be amazed. Also make sure you talk to the GM. My bet is that someone got lazy and isn't fessing up. It is possible, but I wouldn't assume that the entire dealership is dishonest. At least put them on the spot so they know you mean business.

More often than not it is a salesperson or finance manager trying to make a commission, through trickery, that gives these places a bad rap.
__________________
2012 Crush JKU Sahara: Ordered 8/30, "C" status until 10/10, "D" until 10/15, built 10/27, unloaded 11/02, and delivered on 11/05!
cekowalski is offline   Quote Quick Reply
Old 09-30-2011, 07:54 PM   #19
Jeeper
 
cekowalski's Avatar
 
Join Date: Sep 2011
Posts: 193
Oh and as Pat proves, there are definitely good people in the biz!
__________________
2012 Crush JKU Sahara: Ordered 8/30, "C" status until 10/10, "D" until 10/15, built 10/27, unloaded 11/02, and delivered on 11/05!
cekowalski is offline   Quote Quick Reply
Old 09-30-2011, 08:36 PM   #20
Jeeper
 
Join Date: Mar 2011
Posts: 137
Thanks cekowalski, I am kinda sure about what happened and I agree that they are not all bad. But you know about one rotten apple.
I don't want any retribution or even an apology, just a little Honesty and most important I want the Jeep. I never expect a Dealer, Salesman or GM to be my friend just treat me with respect and don't lie or duck me. If not then I just protest with my feet and walk and tell anyone who asks what happened. This is a little different, had I not been on the hook for five weeks I would have just walked and gone elsewhere but this guy lied and lied. If the Jeep is not on a list or in the loop in four weeks when I return I just walk. If it is I buy it ( as long as it has not been their Demo and has all the options I ordered) and never see them again. Although the Service might be good I'll see, but the Sales Team forget it.
This is my fifth Jeep,a CJ, Cherokee, 2 GCs and eventually this JKU. My older son has had two Cherokees and now has a JKU. His last jeep flipped after being hit in the right rear on a Parkway here, turned over three times and landed on the roof he was hanging by the Shoulder Harness. The structure of the Cherokee saved his life, he was just a bit sore. My younger son is on his second,a Cherokee and a GC. My Nephew even bought a GC after our experiences. So I am not turned off to Jeeps, just this experience.
Lew
Barrier is offline   Quote Quick Reply
Old 10-01-2011, 10:15 AM   #21
Sponsoring Vendor
 
pat@fieldsauto.com's Avatar
 
Join Date: Jun 2010
Location: Glenview
Posts: 3,175
Barrier,


I think I might have found a JKU for you. It has everything you listed plus dual top and 730n nav.

If interested I can tell you where it is and the number to call. Or I can get it here for you and you and the wife can make the trip to IL. We'll hook up your water and electricity and let you park behind the store!
__________________
Patrick O'Donnell(Pat@Fieldsauto.com)
Fields Chrysler Jeep Dodge │ 2800 Patriot Blvd│ Glenview, IL 60026
847-446-5100 main│ 847-881-8313 direct
pat@fieldsauto.comFieldsChryslerJeepDodge.com
Have Questions About A New Jeep Purchase? CLICK HERE
pat@fieldsauto.com is offline   Quote Quick Reply
Old 10-01-2011, 03:38 PM   #22
Jeeper
 
RoxstarD's Avatar
 
Join Date: May 2011
Location: Smokey MTNS
Posts: 494
Quote:
Originally Posted by Pat@FieldsJeep
Barrier,

I think I might have found a JKU for you. It has everything you listed plus dual top and 730n nav.

If interested I can tell you where it is and the number to call. Or I can get it here for you and you and the wife can make the trip to IL. We'll hook up your water and electricity and let you park behind the store!
Wow just Wow!

Next jeep I'm getting, im gonna go to Chicago, take in a cubs game and go see Pat at Fields jeep. This is service above and beyond
__________________
When you Roll with the Roxstar.....You ROLL with the Roxstar!!!
RoxstarD is offline   Quote Quick Reply
Old 10-01-2011, 07:03 PM   #23
Jeeper
 
Join Date: Mar 2011
Posts: 137
Hi Pat, Thank you for searching for me, I do appreciate. But I am going to wait until we return from our trip in four weeks. If my Jeep shows a Vin when we return we will deal with it. I am thinking now I don't want to deal with them at all.
We do eventually plan on Towing this Jeep on our adventures but we would have to outfit the Jeep and the Motorhome. Baseplate a Supplemental Braking System and a Tow Bar. I have not even started to research these items except for the Currie tow bar mounting system. Our abrupt departure from our storage facility due to their renovations really caught us by surprise.
Lew

Barrier is offline   Quote Quick Reply
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2012 Wrangler information thread Milous JK General Discussion Forum 1605 07-17-2013 01:45 PM
2012 Jeep Wrangler test drive issue philipfreire JK General Discussion Forum 27 06-28-2012 09:55 PM
What is a normal deposit for a new order? AMangum JK General Discussion Forum 27 08-31-2011 11:15 PM
2012 (and 2011) factory suspension options? panthermark JK General Discussion Forum 1 08-25-2011 12:53 PM
2012 Auto-Journalist's Review zznalg JK General Discussion Forum 6 08-21-2011 07:17 PM



» Network Links
»Jeep Parts
» Featured Product

All times are GMT -5. The time now is 11:00 PM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC