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Old 11-28-2011, 06:16 PM   #1
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2012 sound quality issues through bluetooth connection

I have a 2012 Wrangler Sport with Uconnect package. I also have an iPhone 4s loaded with music (some purchased from iTunes and some burned from CDs). Whenever I try and play music through the Bluetooth (Uconnect) it is very poor sound quality. The sound controls on the iPhone do nothing to change the situation. Anyone experiencing this problem? Any suggestions to fix?

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Old 11-28-2011, 06:39 PM   #2
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Mine actually sounds surprisingly good. I have an iphone 4G. Maybe something with the newer "S" version that's not fully compatible with the system in your Jeep? (Which, by the way, is what...130, 430, 730?)

Also, I don't think your iphone sound settings have any affect on the music coming out of the sound system. I adjusted my EQ settings on the stereo itself when I first set up my phone with Uconnect.

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Old 11-28-2011, 06:51 PM   #3
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Quote:
Originally Posted by jjjonz
I have a 2012 Wrangler Sport with Uconnect package. I also have an iPhone 4s loaded with music (some purchased from iTunes and some burned from CDs). Whenever I try and play music through the Bluetooth (Uconnect) it is very poor sound quality. The sound controls on the iPhone do nothing to change the situation. Anyone experiencing this problem? Any suggestions to fix?
The sound just sucks.
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Old 11-29-2011, 09:47 AM   #4
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Thanks for your input. I have the 130 by the way. I plugged my iPhone into the USB port in the center console and played my music that way. It worked and sounded fine. Just make sure you shut off the bluetooth function on the phone when you do this or it will interfere with the USB. Finally I called the Uconnect support phone number and was told by a very helpful representative that the 2012 Uconnect Bluetooth is not compatible yet with the iPhone 4s. The rep. told me I was lucky to have the bluetooth work at all (phone calls or music). Apparently Chrysler will provide a software upgrade to their Bluetooth product at some point but no promise as to when.
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Old 11-29-2011, 12:28 PM   #5
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Originally Posted by jjjonz View Post
Thanks for your input. I have the 130 by the way. I plugged my iPhone into the USB port in the center console and played my music that way. It worked and sounded fine. Just make sure you shut off the bluetooth function on the phone when you do this or it will interfere with the USB. Finally I called the Uconnect support phone number and was told by a very helpful representative that the 2012 Uconnect Bluetooth is not compatible yet with the iPhone 4s. The rep. told me I was lucky to have the bluetooth work at all (phone calls or music). Apparently Chrysler will provide a software upgrade to their Bluetooth product at some point but no promise as to when.
That's a pretty retarded response by them. Pulled right out of their arse. The functions are actually part of the bluetooth standard, so, they'll be compatible with any device that adheres to the bluetooth standards, and the 4S adheres to Bluetooth 4.0.
The sound quality over bluetooth will be noticeably lower. The bandwidth available to transmit the music is lower than needed, so it sends it out at roughly 64kbps quality. The best sound will be achieved through a wired connection. Don't expect any improvements if they release some kind of software upgrade, unless the sounds is really terrible... but, it should sound something like FM radio, and not the CD quality you typically get. If it sounds worse than FM radio, then you might have a issue beyond just the quality of the bluetooth audio. But, if it sounds like FM, that's as good as it will get.
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Old 11-29-2011, 04:07 PM   #6
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well, let me try to explain that the customer care rep should not speak if they don't know what they are talking about.
The problem is that some of the device companies (Apple, Samsung, HTC etc) have decided to use a higher bit pool that other companies. Uconnect had been supporting a bit pool of 15--28 which had been supported by most devices until recently. Uconnect SW was written for the supported bit pool rate at the time. There are 3 suppliers for the Uconnect system because there are basically 3 different levels of radios. I can speak for the Uconnect supplier of the RES, REQ, RHB & RBZ radios, They are working on a small update for the streaming audio which will support a bit pool of up to 53. I think this is the highest spec for the bit pool ratings. I am not sure of when it will be available but I am told that it is in the process.
As for the BT working at all for calls or music, this person does not know what he (or she) is talking about. I had tested the 5.0 Beta SW for Apple & Uconnect for about 2 months before the release (with the radios that I mentioned above) with no real issues. However people have reported that the 730 series radio does have an issue with the 5.0 SW that has been put on the Verizon Iphone 4 keeping connected.




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Thanks for your input. I have the 130 by the way. I plugged my iPhone into the USB port in the center console and played my music that way. It worked and sounded fine. Just make sure you shut off the bluetooth function on the phone when you do this or it will interfere with the USB. Finally I called the Uconnect support phone number and was told by a very helpful representative that the 2012 Uconnect Bluetooth is not compatible yet with the iPhone 4s. The rep. told me I was lucky to have the bluetooth work at all (phone calls or music). Apparently Chrysler will provide a software upgrade to their Bluetooth product at some point but no promise as to when.
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Old 11-30-2011, 07:14 AM   #7
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Thanks again for all the info. The sound quality is much worse than FM radio so for now I will play my music through the USB and I guess try contacting Verizon/Apple to make sure the Bluetooth on the iPhone is functioning properly. I will let you know what else I find out. As far as the Uconnect rep. is concerned, I guess sounding helpful and actual being helpful are clearly not the same thing.
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Old 11-30-2011, 07:42 AM   #8
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My iphone 4 streams perfectly through bluetooth on my 430n nav unit......sounds just as good as sat. Radio in my opinion........its strange how everyone is having a different experience with this
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Old 11-30-2011, 08:51 AM   #9
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I've got the 130 and my iPhone 4S plays through BT just fine. Sometimes, when I first get in the Jeep, it tells me that there is no phone found, but shortly thereafter, it finds my phone.

I haven't tried listening with the AUX jack, though it wouldn't surprise me if it did sound better that way. I would like the higher quality sound, but it's so nice not having a cable hanging off the dash all the time.
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Old 11-30-2011, 09:21 AM   #10
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I think that the difference is in what your ears are used to listening to. With a lower bit pool the music has to be more compressed in order to have it processed on the audio highway (so to speak). Kind of like having 200,000 vehicles trying to get to LA, if you only have 4 lanes to travel on the drive quality is going to be harsh and tiring because it is slow. If you have 8 lanes, then the quality of the drive will be better because the traffic will flow better.



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My iphone 4 streams perfectly through bluetooth on my 430n nav unit......sounds just as good as sat. Radio in my opinion........its strange how everyone is having a different experience with this
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Old 11-30-2011, 09:31 AM   #11
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2 things here for a little FYI:
1) when you first get into the vehicle and turn the key on it takes about 20 seconds for the Uconnect module to power up and then a few seconds to look for the phone and then pair up. This why you see this message.
2) Though you don't like the cable, not only do you get better sound than the streaming but you keep the battery charged & you have VR commands,

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Originally Posted by Phishe View Post
I've got the 130 and my iPhone 4S plays through BT just fine. Sometimes, when I first get in the Jeep, it tells me that there is no phone found, but shortly thereafter, it finds my phone.

I haven't tried listening with the AUX jack, though it wouldn't surprise me if it did sound better that way. I would like the higher quality sound, but it's so nice not having a cable hanging off the dash all the time.
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Old 11-30-2011, 10:14 AM   #12
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Quote:
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Thanks again for all the info. The sound quality is much worse than FM radio so for now I will play my music through the USB and I guess try contacting Verizon/Apple to make sure the Bluetooth on the iPhone is functioning properly. I will let you know what else I find out. As far as the Uconnect rep. is concerned, I guess sounding helpful and actual being helpful are clearly not the same thing.
There's no need to contact Verizon / Apple about the BT working properly. The phone pairs up and you can make & rec calls, correct. The BTSA (bluetooth streaming audio) works, correct. So it has nothing to do with the BT.
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Old 11-30-2011, 11:12 AM   #13
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Angry

I also have been really dissapointed with the bluetooth sound quality. I just switiched over from a Ford Escape with nav and I only played my iPhone over bluetooth and it sounded great.

The only way I describe the sound now is that it's really tinny, the tweeters seem like they rattle with every word. No change with the treble turned all the way down. (I do not have the navigation version).

It sounds perfect through the aux and iPod connector. Unfortunately, anyone using an iPhone over bluetooth knows that it all or nothing. There's no way to turn off the A2DP profile (unless someone knows how without jailbreaking, then I'll name my next kid after you).
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Old 11-30-2011, 12:19 PM   #14
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Anyone know why I can't even use my HTC Rezound with the USB connector to play music? Will this ever work? I can stream music over BT, but it doesn't sound very good at all.
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Old 11-30-2011, 12:21 PM   #15
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Can you explain this to me? I'm trying to duplicate the issue and it seems that every time I plug into the docking cable, I get the "reading" displayed and then the IPhone will start to play and shows UCI with the timer on the radio display. I have tried the IPhone 4 with the 5.0 update on it from ATT as well as Verizon.

It sounds perfect through the aux and iPod connector. Unfortunately, anyone using an iPhone over bluetooth knows that it all or nothing. There's no way to turn off the A2DP profile (unless someone knows how without jailbreaking, then I'll name my next kid after you).[/QUOTE]
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Old 11-30-2011, 03:45 PM   #16
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I have an email to HTC about this issue (just sent it today) waiting for a reply.
You have probably already tried selecting "mount as disc drive" correct when you plug the cable in.

Quote:
Originally Posted by Hexonx View Post
Anyone know why I can't even use my HTC Rezound with the USB connector to play music? Will this ever work? I can stream music over BT, but it doesn't sound very good at all.
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Old 11-30-2011, 04:00 PM   #17
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Ok, for the issue with the docking connections. I believe that I know what is going on but first I need to ask a question. Did you pair the phone before you plugged into i-Tunes and named the phone?
What is the name that you gave the phone? Are there any characters other than alpha characters?
If you're not sure where to find the name, go to settings, general, about. Then look at the top of the page ----- Name-----.
If you did pair first then downloaded music files later (or even if you're not sure), please:
Delete the pairing of the phone from Uconnect:
Press & release the Uconnect button and say "set up, device pairing, delete device". You will be asked the name of the phone, if you remember the name that you gave it then say that, if not then just say "all".


Uconnect will delete the pairing of the phone (s)
Now delete Uconnect from the phone:
settings, general, bluetooth,press the Uconnect line, then forget this device.

Now start a new pairing session of the phone & Uconnect. Then try the docking cable.

You see what Uconnect does is look for the friendly name of the phone, if the phone had name in the "about" section or even no name, and then a different or new name was given when you used i-tunes then Uconnect would see 2 different devices and then you would have to select which you wanted to play from.
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Old 11-30-2011, 05:08 PM   #18
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BOY, did I mess this up, I had too many things going on in my mind and people to try to help. This post was supposed to be in a different thread..
I just copied it and put it there also. Sorry for any confusion that I might have caused.
http://www.wranglerforum.com/newrepl...te=1&p=1782289




Quote:
Originally Posted by xsdbs View Post
Ok, for the issue with the docking connections. I believe that I know what is going on but first I need to ask a question. Did you pair the phone before you plugged into i-Tunes and named the phone?
What is the name that you gave the phone? Are there any characters other than alpha characters?
If you're not sure where to find the name, go to settings, general, about. Then look at the top of the page ----- Name-----.
If you did pair first then downloaded music files later (or even if you're not sure), please:
Delete the pairing of the phone from Uconnect:
Press & release the Uconnect button and say "set up, device pairing, delete device". You will be asked the name of the phone, if you remember the name that you gave it then say that, if not then just say "all".


Uconnect will delete the pairing of the phone (s)
Now delete Uconnect from the phone:
settings, general, bluetooth,press the Uconnect line, then forget this device.

Now start a new pairing session of the phone & Uconnect. Then try the docking cable.

You see what Uconnect does is look for the friendly name of the phone, if the phone had name in the "about" section or even no name, and then a different or new name was given when you used i-tunes then Uconnect would see 2 different devices and then you would have to select which you wanted to play from.
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Old 12-01-2011, 07:52 AM   #19
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My HTC contact should be back in the office tomorrow (Friday) and he will look into this for me. Hang tight.


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I have an email to HTC about this issue (just sent it today) waiting for a reply.
You have probably already tried selecting "mount as disc drive" correct when you plug the cable in.
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Old 12-01-2011, 10:13 AM   #20
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Yeah I have tried that as well. Mount as disk drive doesn't do much of anything.

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Originally Posted by xsdbs View Post
I have an email to HTC about this issue (just sent it today) waiting for a reply.
You have probably already tried selecting "mount as disc drive" correct when you plug the cable in.
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Old 01-07-2012, 02:05 PM   #21
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Just to let you know I have submitted a trouble ticket on this issue with HTC.


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Yeah I have tried that as well. Mount as disk drive doesn't do much of anything.
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Old 03-27-2012, 01:52 PM   #22
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OK, well you are the first to hear this. I told you that I would let you know when the 2012 Uconnect SW update was released. The dealers received it today. The TSB # is 08-018-12. Below is just the highlight of the TSB. This TSB is for the 2012 vehicles built prior to 1-1-2012 and have the following radios (RES,REQ,RHB,RBZ) and have the Uconnect system. This update has nothing to do with the radio, only the external UC module.
OK, so now you're wondering "can I do the update or do I have to take it to the dealer. Give me a couple days to work on this, I do have the file but I need to call a couple of the dealers to see if they can find it in their STAR system. Once I can confirm that they have it (but probably don't know what to do, even though the procedures will be the same as the TSB from last year and some dealers still claim there is no such TSB) Then I should be able to help further.
Stay tuned.


SYMPTOM/CONDITION:
The customer satisfaction enhancements are included with this software release:
NOTE: After the HFM has been updated it will receive these enhancements.
· Reduced “Device Reading” wait time after connecting a device to the remote USB
port.
· Call / Dial separation improves upon names being recognized as phone numbers.
· Improved sound quality during Bluetooth streaming.
· Increased iPod and iPhone compatibility.
· SMS messaging support via MAP protocol (not all phones support the MAP
protocol).
· Added “None of These” and “Correction” to the phone book prompt menu for better
handling of similar names.
· Previous button will return the song currently being played to the beginning of the
track.
· AirPlay feature “Dock Connector” no longer needs to be manually selected on Apple
devices. This will resolve the “No Audio” condition when the device is connected to
the remote USB port and dock connector is not selected.
NOTE: USB mode resume will no longer 'resume' after ignition OFF
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Old 03-27-2012, 01:53 PM   #23
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Well just an update on this issue. There have been several new phones that are operating the same way as this HTC. Problem is that none of the manufacturers want to say anything about it. I'm still popping in & out of emails about it though.


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Just to let you know I have submitted a trouble ticket on this issue with HTC.
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Old 03-28-2012, 01:16 AM   #24
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I have a iphone 4g and Im having the same issues. It just depends on how strong the connection is depending on the service in the area and how quick the bluetooth can stay it contact with uconnect so I just use the USB also and its alot more clear and quick.
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Old 03-28-2012, 02:16 AM   #25
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The sound quality is much worse than FM radio so for now I will play my music through the USB and I guess try contacting Verizon/Apple to make sure the Bluetooth on the iPhone is functioning properly.
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Old 03-28-2012, 09:53 AM   #26
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Smile Responding to xsdbs

Thanks for the update. Im very appreciative of your efforts to stay on top of this issue (which is more than I can say for my own efforts)!

I'll wait to hear from you again with how to proceed.
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Old 03-28-2012, 10:05 AM   #27
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1) is your vehicle a 2011 or 2012?
2) Verizon or Apple won't be able to offer any intelligent answer.
3) If you are able to make & receive calls using the UC then BT is working properly. This is not a BT related issue, As I have mentioned before, It is the fact that the phone mfgrs have made changes to their SW & BitPool since the UC SW was written and validated with what devices and their SW that was available at that time.



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The sound quality is much worse than FM radio so for now I will play my music through the USB and I guess try contacting Verizon/Apple to make sure the Bluetooth on the iPhone is functioning properly.
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Old 03-28-2012, 10:11 AM   #28
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I really don't know where you received this information. Tower signal strength has absolutely nothing to do with the BT reception between the phone and Uconnect. The BT field is approximately 32 ft of the UC module which is located in the central area of your dash structure. So once you have got into your vehicle, turned the key on and the phone then pairs with Uconnect, the only way that this signal is dropped is if you got out of the vehicle (with the key on) and walked away from the vehicle. Approximately 35 (+) feet and you will now see that the BT connection has dropped. Start walking back toward the vehicle and you will see the BT connection is again picked up.



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I have a iphone 4g and Im having the same issues. It just depends on how strong the connection is depending on the service in the area and how quick the bluetooth can stay it contact with uconnect so I just use the USB also and its alot more clear and quick.
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Old 03-29-2012, 01:16 AM   #29
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I really don't know where you received this information. Tower signal strength has absolutely nothing to do with the BT reception between the phone and Uconnect. The BT field is approximately 32 ft of the UC module which is located in the central area of your dash structure. So once you have got into your vehicle, turned the key on and the phone then pairs with Uconnect, the only way that this signal is dropped is if you got out of the vehicle (with the key on) and walked away from the vehicle. Approximately 35 (+) feet and you will now see that the BT connection has dropped. Start walking back toward the vehicle and you will see the BT connection is again picked up.
well in my area where I live, anyone who comes through always drops calls or connections and most phones even loose complete service and whenever I drive into my area with the bluetooth and uconnect, it starts getting choppy and slows down enough where you can notice it so I think it does have something to do with the reception between Uconnect but im not a master at specifically this category just somethings Iv noticed.
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Old 03-29-2012, 03:51 AM   #30
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If your phone doesn't have a lot of CPU horsepower it could conceivably cause chop in the BT audio stream as the phone tries to reconnect in a poor signal area.
The systems can only do but so much if your phone has limited resources.

There is a fair amount of processing going on in a phone when streaming music over a BT connection.

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