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Old 08-03-2012, 01:20 PM   #391
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Originally Posted by Plasticpirogue View Post
Good news, but it backs up my statement from yesterday about inaccurate information and inconsistent customer service....I called this morning and the young man was most helpful, never put me on hold, and told me that my new Jeep should ship next Tuesday! Whereas the young lady yesterday put me on hold twice, seemed not to be able to find anything listed about my order (she asked me when I had ordered it) and told me to expect delivery 8-12 weeks after I placed my order. I'm happy, but cautiously optimistic. IF it ships next Tuesday, that will be 4 weeks and one day from the time I ordered it....add in a couple of weeks for transportation and low and behold you are looking at 6 weeks total. Not bad at all.
I'm looking at 5-6 weeks from order depending on how long shipping takes.

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Old 08-03-2012, 02:44 PM   #392
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I said this at 3p EST yesterday on the 2013 Info page in reply to robskully getting his:

Quote:
Definitely not on the same railcar then! I just talked to IAMJEEP - "currently on a rail car in Cleeveland, OH" and dealer delivery ETA delayed from 8/7 the last time I talked to them to 8/14 today. Oh well. More. Patient. Waiting.
So I called today and I got the following:

As of 2:48p it is unloaded from the rail car in East Brookfield, MA, and expect delivery to dealer on 8/6.

No wonder Plasticpirogue was getting aggravated by Jeep customer service! It IS possible for a train to get from Cleveland, OH to East Brookfield, MA in less than 24 hrs. (it's about 10 hrs by car according to Google Maps)... or maybe the person I talked to yesterday was looking at somebody else's order -- because today it's back on track with what I was told previously.

Or maybe Jeep has staff members scanning this forum and they get laughs playing games with changing the answer for people that can't wait patiently! You know, like training a puppy.

Oh, for reference for those wondering about total time from order - I placed my order 6/16 - and was originally told by dealer to expect delivery mid Sept.

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Old 08-03-2012, 04:01 PM   #393
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Ordered mine at the end of June. It has been sitting in final inspection for about 3 days now. any idea what is goin on? last name: jones VIN: DL508720
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Old 08-03-2012, 04:47 PM   #394
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Does anyone know if the serial number portion of the 2013 VIN started with DL500000 - so ajones1992 would have been the 8,720th Wrangler allocated for 2013?
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Old 08-03-2012, 05:06 PM   #395
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sniff ....... sniff .... Sorry all I no longer qualify for this Room :-(
Just brought her home
and LOVING it
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Old 08-03-2012, 05:55 PM   #396
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sniff ....... sniff .... Sorry all I no longer qualify for this Room :-(
Just brought her home
and LOVING it
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Post an image or it didn't happen

Congrats!
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Old 08-03-2012, 05:58 PM   #397
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Placed my order back on 7/28 and just got my VOT tracking number. Getting real excited!
Dealer emailed me and told the estimated ship date is 8/21... D1 status!
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Old 08-03-2012, 06:01 PM   #398
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Originally Posted by ajones1992 View Post
Ordered mine at the end of June. It has been sitting in final inspection for about 3 days now. any idea what is goin on? last name: jones VIN: DL508720
Mine was in inspection status for about a week or so. It's not only inspection but they move shuffle the vehicles around to different storage yards at the plant for more paperwork signoffs. Then it goes to the rail yard where it probably sits until there's a full trainload.
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Old 08-03-2012, 06:33 PM   #399
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Originally Posted by SHYUperman View Post
Dealer emailed me and told the estimated ship date is 8/21... D1 status!
Lucky! I ordered mine on July 20th, and it is nearly identical to yours. However mine is a manual trans. I just called 877IAMJEEP, and they're still only showing mine as "Production Scheduled".
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Old 08-03-2012, 08:10 PM   #400
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Quote:
Originally Posted by davefr

Mine was in inspection status for about a week or so. It's not only inspection but they move shuffle the vehicles around to different storage yards at the plant for more paperwork signoffs. Then it goes to the rail yard where it probably sits until there's a full trainload.
Thanks for the info. I appreciate it.
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Old 08-03-2012, 08:23 PM   #401
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Originally Posted by SHYUperman

Dealer emailed me and told the estimated ship date is 8/21... D1 status!
I ordered on 7/27 and the order hasn't been picked up yet. I wonder why? The dealer said it will probably have a VIN and show as scheduled on Tuesday when the next allocation window starts. Are allocations done per dealer (i.e. does each dealer only get so many allocation slots)?
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Old 08-03-2012, 08:47 PM   #402
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I ordered on 7/27 and the order hasn't been picked up yet. I wonder why? The dealer said it will probably have a VIN and show as scheduled on Tuesday when the next allocation window starts. Are allocations done per dealer (i.e. does each dealer only get so many allocation slots)?
Ordered the same day as you and mine still isn't showing up on the schedule yet. Was wondering the same thing.
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Old 08-03-2012, 09:06 PM   #403
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Ordered the same day as you and mine still isn't showing up on the schedule yet. Was wondering the same thing.
If I remember correctly, each month has an allocated amount of vehicles, some of which are for set for a specific amount of manual vs automatic transmissions. If the allotment is already filled for your vehicle type, you have to wait till the next month. So I'm thinking that when the next one rolls in (August 6 or 7 .. correct me if I'm wrong), we'll start seeing ours progressing.

I'm going out on a limb and guessing you've ordered a manual transmission like me.
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Old 08-03-2012, 09:18 PM   #404
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Quote:
Originally Posted by Chewbone

If I remember correctly, each month has an allocated amount of vehicles, some of which are for set for a specific amount of manual vs automatic transmissions. If the allotment is already filled for your vehicle type, you have to wait till the next month. So I'm thinking that when the next one rolls in (August 6 or 7 .. correct me if I'm wrong), we'll start seeing ours progressing.

I'm going out on a limb and guessing you've ordered a manual transmission like me.
You would be correct. Now that you mention it, I seem to recall someone saying that the quota for manual transmissions was already filled a few weeks ago in the current allocation period. I guess we'll find out early next week.
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Old 08-03-2012, 09:43 PM   #405
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Post an image or it didn't happen

Congrats!
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Soft Top goes on tomorrow until Winter.
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Old 08-04-2012, 05:54 AM   #406
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Ordered mine on 7/14/12 to replace my 2012 JKU. Due to circumstances I can't disclose right now, Chrysler told me my order would be flagged for rush delivery. Basically, my order would move to the head of the line. The following calls all occurred yesterday with IAMJEEP.

1st call, the only info she could find was a ship date of 8/20.

2 hours later I called and the guy said my build date had come and gone and the car had not been built. He said someone had put a hold on it, but he showed a ship date of 8/22.

2 hours later I called and the woman said they have 3 different systems they can check and that she would check the most up to date system. (not sure why you wouldn't always check the one that's most up to date). She said she showed a build date of 7/27, but could not confirm whether it actually got built. She also showed a ship date of 8/23, with arrival in Orlando on 8/29.

So, what have we learned?

Jeep has no idea what's been built and what hasn't.

My shipping date changed 3 days in a 6hour period, for a vehicle they're not even sure has been built.

Jeep corporate has no idea what they're doing.

I'm going to give Chrysler 7 days to give me a definite answer on when my Jeep will be built and delivered before I start disclosing why Chrysler is giving me a new Jeep and why they wanted to rush the order.
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Old 08-04-2012, 06:05 AM   #407
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2 hours later I called and the woman said they have 3 different systems they can check and that she would check the most up to date system. (not sure why you wouldn't always check the one that's most up to date).
...snip...
Quote:
I'm going to give Chrysler 7 days to give me a definite answer on when my Jeep will be built and delivered before I start disclosing why Chrysler is giving me a new Jeep and why they wanted to rush the order.
The first part - they have 3 systems to check, seems to answer a lot of my questions about why they are very inconsistent with their answers and with the level of detail they provide and why sometimes they need to put on hold and other times they don't. What would be ideal is for someone to find out the name of the 'most up to date' system and share that so when we call in we can just say "Can I get my status from the BlahBlah2000 system please" (side note - if I ever make a customer service database, I'm definitely calling it BlahBlah2000!)

Second part - I'm one of those people that is curious and wants to know - why are they rushing for you??
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Old 08-04-2012, 06:08 AM   #408
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Your wish is my command
Went for a ride with the Wife to Jaffery,NH
LOVE the ride !
Soft Top goes on tomorrow until Winter.
Rob .....
*considering buying a can of Dozer and tagging every white 2013 Sahara I see in Nashua... just to be a bastid*
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Old 08-04-2012, 06:16 AM   #409
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*considering buying a can of Dozer and tagging every white 2013 Sahara I see in Nashua... just to be a bastid*
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Old 08-04-2012, 07:03 AM   #410
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...snip...

Second part - I'm one of those people that is curious and wants to know - why are they rushing for you??
LOL...was his the one that fell off the truck, and he posted a photo from VOTS a few pages back?

Well, considering he has a 2012 listed in his profile, I'm gonna gamble and guess something Lemon Law related...
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Old 08-04-2012, 09:38 AM   #411
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*considering buying a can of Dozer and tagging every white 2013 Sahara I see in Nashua... just to be a bastid*

Rob ....
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Old 08-04-2012, 03:07 PM   #412
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My 2013 Jeep is officially ordered. I cant wait to join the Jeep world. Although I will miss my Honda Ridgeline very much.
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Old 08-04-2012, 04:15 PM   #413
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My 2013 Jeep is officially ordered. I cant wait to join the Jeep world. Although I will miss my Honda Ridgeline very much.
What did you order?
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Old 08-04-2012, 07:22 PM   #414
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Second part - I'm one of those people that is curious and wants to know - why are they rushing for you??
Check out his profile and past posts, his 2012 Crush caught fire in a really stunning fashion :-(. He's lucky he's ok, no wonder Jeep is expediting his order.... Pics included on his first post, assuming Jeep doesnt make him pull them....
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Old 08-04-2012, 08:19 PM   #415
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Just ordered a JKU Sport S (Crush) @ 3% under invoice. Thank you USAA and Affiliate Rewards!

Now to abide . . .
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Old 08-04-2012, 08:24 PM   #416
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Just ordered a JKU Sport S (Crush) @ 3% under invoice. Thank you USAA and Affiliate Rewards!

Now to abide . . .
Congratulations!
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Old 08-04-2012, 08:27 PM   #417
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Mine finished building this week. Hoping it gets here quick. I ordered a JKU Sport.
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Old 08-04-2012, 08:59 PM   #418
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Mine finished building this week. Hoping it gets here quick. I ordered a JKU Sport.
Puck eh?
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Old 08-05-2012, 12:59 AM   #419
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What is going on with these orders?!?

Okay guys, I'm new here and have no idea how to properly post...

Anyway, down to business - I ordered my 2013 JKUS on June 5th when the banks opened up, but here it is, two months later, and my Jeep is still listed under "Production Scheduled." No matter how many times I call Jeep, there is no consistant answer. Everyday is a new story! Customer service is really lacking here I know there have been a few hold-ups due to leather, but from what I can tell, it's only for the Dark Saddle/Black option - I just ordered black. Also, is there any sort of set back for those of us who ordered manuals? Any feedback, answers, or info is greatly appreciated! Thanks guys!

Proud to be joining the Jeep Community!
2013 Jeep Wrangler Unlimited Sahara
-Black Clearcoat
-Body Color Roof
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-430N Media w/ U-Connect
-Manual Tranny
-3.73 Ratio
-7 Spoke Wheels

PS - We traded in my 5th generation Chevrolet Camaro for this new Jeep and they have stuck me with a Dodge Avenger rental... I AM READY FOR THAT JEEP!
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Old 08-05-2012, 05:39 AM   #420
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No matter how many times I call Jeep, there is no consistant answer. Everyday is a new story!
Post #406 on this thread tells us that there are actually 3 systems at 877IAMJEEP - one of which is must more up to date than the others. I would suggest you ask the rep you talk with to check all 3 systems - likely this will take them a little longer, and don't be surprised if they put you on hold to do it. You could ask which system is most up to date and then come back here and share with us the name of that system so we know which to ask for as well.

Also, as far as I know there were problems with leather AND they have very few allocations for Manual Trans, so you may be hitting both issues.

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