60 Day service check? New JKU - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > JK Jeep Wrangler Forum > JK General Discussion Forum

Join Wrangler Forum Today


Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 07-30-2014, 05:07 PM   #1
Jeeper
 
Join Date: May 2014
Location: Ponte Vedra, FL
Posts: 278
60 Day service check? New JKU

Jeep dealer emailed me saying that my new JKU was due for a 60 day check up / service. I googled 60 day service and saw no hits, just a jeep 60 day return that some dealers offered on used cars, etc.

So do I need to do this service?

jsherm007 is offline   Quote Quick Reply
Old 07-30-2014, 05:37 PM   #2
הפטיש העברי

WF Supporting Member
 
Join Date: Nov 2011
Location: Houston, Texas
Posts: 1,121
lol, damn, that dealer is desperate for cash.

Reply to his e-mail stating:

Hello sir, thank you for the reminder, however I see no mention of this "60-day check-up/service" in my Owner's Manual. Is this 60-day check-up/service you offer me complimentary, i.e. free? If not, could you please provide me with the page in the Owner's Manual that I may find more information about this particular service that my Jeep is "due for"?

Sincerely,
X

Based on the response, you will know whether your dealer is honest. If you didn't know by now, there's no such thing as a 60-day check-up/service required by Jeep. You can ignore the email. Don't be a sucker.

Your Owner's Manual tells you what maintenance is required and when it is required. It would behoove you to read it.

H3br3wHamm3r81 is offline   Quote Quick Reply
Old 07-30-2014, 05:44 PM   #3
kik
Jeeper
 
kik's Avatar
 
Join Date: Dec 2008
Posts: 4,709
Images: 1
Quote:
Originally Posted by H3br3whamm3r81 View Post
lol, damn, that dealer is desperate for cash.

Reply to his e-mail stating:

Hello sir, thank you for the reminder, however I see no mention of this "60-day check-up/service" in my Owner's Manual. Is this 60-day check-up/service you offer me complimentary, i.e. free? If not, could you please provide me with the page in the Owner's Manual that I may find more information about this particular service that my Jeep is "due for"?

Sincerely,
X

Based on the response, you will know whether your dealer is honest. If you didn't know by now, there's no such thing as a 60-day check-up/service required by Jeep. You can ignore the email. Don't be a sucker.

Your Owner's Manual tells you what maintenance is required and when it is required. It would behoove you to read it.
Great response. To the OP, all the dealer wants to do is get you in the door to up-sell you on service. If you had a legit problem it would be covered under warranty anyway. Pretty good marketing strategy for the dealer. As many individuals they can get in the door means $ for them. Who knows, maybe they'll give you a complementary service certificate.
kik is offline   Quote Quick Reply
Old 07-30-2014, 06:27 PM   #4
Jeeper
 
64cyclone's Avatar
 
Join Date: Jul 2014
Posts: 141
It more than likely a ploy to trigger a customer satisfaction survey during early ownership. Chrysler pushes hard for customer satisfaction scores and some dealers have offered things like this to get you in the door early. They give you a courtesy inspection and tighten something up under warranty hoping to get a good survey. If so you'll probably get a free car wash out of the deal.
64cyclone is offline   Quote Quick Reply
Old 07-30-2014, 06:31 PM   #5
Jeeper
 
Join Date: May 2014
Location: Ponte Vedra, FL
Posts: 278
Here is the exact email:

Dear Justin,


It is sure hard to believe but 60 days have past since you purchased your 2014 Jeep Wrangler Unlimited from Daytona Dodge Chrysler Jeep Ram or Fiat of Daytona. I hope you are enjoying your new ride. If you have a new Dodge, Chrysler Jeep or Ram, it is probably time to consider your first service. Fiats do not require anything until 8,000 miles or your car tells you there is something that requires our attention.

We have cross trained technicians in all manufacturers' products, a full line of synthetic oils and O.E.M. parts available. We do not want to sell you anything you do not need. Our prices are fair and extremely competitive. Your Initial Adjustment Inspection is extremely important and much, much more than an oil change. We will do a complete inspection as part of your warranty, according to the manufacturer. We are your vehicle specialists and will preform any necessary adjustments to insure that your vehicle runs to your satisfaction.

Maintaining your vehicle is critical to keeping it running properly. It is imperative to do so to keep any warranties in effect. Your vehicle requires less scheduled maintenance than you might expect, however it is important that the maintenance be followed. For your convenience we have a quick lube facility that does the routine quick maintenance items on your vehicle without an appointment (first visits and Fiats do require an appointment). Once again a tip: Sundays from 11-5 are the least busy time. As for other service needs, we do encourage an appointment. Your service writer will do everything possible to get your vehicle serviced promptly and correctly. If you have a special need we do have a courtesy shuttle available. In the unusual circumstance where your vehicle has to remain in the service department, we do have Enterprise Rent-A-Car on site. We have negotiated a preferred rate if you choose this service.

We are here to help you enjoy your new vehicle. I also would enjoy your feedback. Once again, thank you and I am looking forward to your continued and future business.

Sincerely,




Randy Dye
Owner
jsherm007 is offline   Quote Quick Reply
Old 07-30-2014, 06:32 PM   #6
Jeeper
 
Join Date: May 2014
Location: Ponte Vedra, FL
Posts: 278
This is from the Daytona FL Jeep dealer
jsherm007 is offline   Quote Quick Reply
Old 07-30-2014, 06:49 PM   #7
הפטיש העברי

WF Supporting Member
 
Join Date: Nov 2011
Location: Houston, Texas
Posts: 1,121
He didn't say that 60-day inspection was required, not explicitly at least, but there's no doubt that most customers would read it that way. Nevertheless, just ignore the e-mail. Your Owner's Manual is published by the manufacturer and overrules absolutely anything and everything extraneous that your dealer wishes to impose upon you regarding vehicle maintenance.

The Owner's Manual is actually a legal document and contract. Let me put it this way, if you fail to perform the required service in your Owner's Manual, your dealer can deny a warranty claim. If you took them to court, the judge would read the Owner's Manual and say, "Sorry, this says you had to do this service at this many miles or after this much time. You didn't, so verdict in favor of the defendant (i.e., the dealer/Jeep)." The Owner's Manual specifies all the required services. As long as you follow it to the letter, a warranty claim cannot be denied (of course, this assumes you have not modified your Jeep). If your dealer says you have to do something that is NOT in your Owner's Manual, ignore them. They have no legal basis to make such a claim.

I'm getting the feeling that you actually believe the dealer. Ask the dealer to send you everything that will be done during that service, if you don't mind.
H3br3wHamm3r81 is offline   Quote Quick Reply
Old 07-30-2014, 07:48 PM   #8
Jeeper
 
Join Date: May 2014
Location: Ponte Vedra, FL
Posts: 278
I've never had a jeep before so didn't know if there was anything specific to them. But this dealer is 80mi away, so not heading there for this stuff.
jsherm007 is offline   Quote Quick Reply
Old 07-30-2014, 08:08 PM   #9
Jeeper
 
Join Date: Jul 2013
Posts: 472
I have had dealers do something similar before usually at the 30 day mark. I dropped off the vehicle and they were honestly just doing basic checks on it to see that everything was braking in correctly. I have never had this with a jeep before but for volvo and vw I have and they never tried to sell me anything and it was washed when they were done.
peanut09 is offline   Quote Quick Reply
Old 07-30-2014, 09:04 PM   #10
Jeeper
 
Join Date: Sep 2013
Location: Plymouth, Vermont
Posts: 370
"We will do a complete inspection as part of your warranty, according to the manufacturer".

Sounds like it's a courtesy inspection for free.....it's part of your warranty according to the service department. So if it's free, then why not go for it? We are all quick to point out dealers and service departments as bandits. Maybe this dealer has some class.
Call them.....ask if there's a charge.....and if not then go for it!
Vt rider is offline   Quote Quick Reply
Old 07-31-2014, 02:25 PM   #11
Supporting Member

WF Supporting Member
 
mcgee10's Avatar
 
Join Date: Jun 2012
Location: West Michigan
Posts: 818
A few month down the road he'll be trying to get you to flush your front and rear differential for just $200.00.
I'm sure the dealer I bought my jeep from would need a manual to put air in the tires. My Jeep will never see that dealer again.
__________________
2012 Sport Auto 3.73
ACE rock sliders
Eaton Tru-trac Front and rear
17 inch ATX Ledge wheels
285/70/17 Duratrac
Cheap is never a good thing when it comes to your Jeep
mcgee10 is offline   Quote Quick Reply
Old 07-31-2014, 03:10 PM   #12
kik
Jeeper
 
kik's Avatar
 
Join Date: Dec 2008
Posts: 4,709
Images: 1
The letter is perfect. "...it is probably time to consider your first service". The reality, we are going to service your Jk with at least a synthetic oil change and tire rotation. "...we don't want to sell you anything you don't need". The reality, you need it when you get here. "...it is imperative to do so to keep your warranties in effect". The reality, they want you to think that if you don't do the service there your warranty will not be in effect. "...we do have Enterprise rent a car on site". The reality, if they require more time to do service then you have to pay for a rental, no loaners are available to you as a valued customer. Plus, why would the OP drive 80 miles one way to get ripped off when he can get ripped off by a dealer maybe a few miles away.
kik is offline   Quote Quick Reply
Old 08-02-2014, 07:10 PM   #13
Jeeper
 
64cyclone's Avatar
 
Join Date: Jul 2014
Posts: 141
I promise you that it's not as sinister as people think. It's just a generic mailer they sent customers. I work at a dealer and I know of many that do this. Again it's primarily to trigger a survey.

__________________
2015 Hydro Blue
64cyclone is offline   Quote Quick Reply
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Featured Product

All times are GMT -5. The time now is 05:38 AM.



Jeep, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC