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Old 01-14-2013, 03:14 PM   #1
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Another lying salesman

Well I've owned my 2013 sport for 3 weeks now and I just realized a major error on my build sheet. The salesman I worked with to buy the wrangler told me I could tow up to 3500lbs if I got the hitch installed for $650. I paid for it got it installed and took it home only to realize my build sheet said I had the 3.21 gears rather than the 3.73. I emailed him back and told him of this and he assured me it could still tow 3500 and that all wranglers could...

I knew he was lying and researched on our forum. I called Chrysler Canada today and they told me I could tow a max of 1000lbs, less than a third of what I was told. I emailed him again and said I wanted the 3.73 gears because he mislead me and he said it was impossible and t would cost over $4000.

Anyways, I've got a case going now with the dealer. I realize I am to blame as well but when he told me it could pull 3500 I believed him.

Any advice ?

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Old 01-14-2013, 03:25 PM   #2
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lying is a strong word, I would probably use "misinformed". Also, when it comes to sales men in general, I try to never put myself in the position to rely on what they are saying as truth. I use them as a means to get what I want, if I can't purchase it myself directly. With that said, I consider that your partly at fault, for not having done your end of the homework on a purchase as large as a vehicle and in regards to an option that your finding to be so crucial. So, although I fell your pain for feeling that you were lied to, let this be a lesson to do your part the next time.


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Old 01-14-2013, 03:27 PM   #3
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Originally Posted by Matador
lying is a strong word, would probably use "misinformed". Also, when it comes to sales man in general I try to never put myself in the position to rely on what they are saying it true. I used them as a means to get what I want if I can't purchase it myself directly. With that said, I consider that your partly at fault for not having done your end of the homework on a purchase as large as a vehicle, in regards to an option that your finding to be so crucial. So, although I fell your pain for feeling that you were lied to, let this be a lesson to do your part the next time.
I agree and I feel dumb for not asking to see the build sheet while I was looking. I just assumed this guy new what he was selling which is where I went wrong. We will see what happens but yea lesson learned the hard way, still love my jeep though.
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Old 01-14-2013, 03:27 PM   #4
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+1, I'm with Matador. People have to do their homework on automobile purchases. Too many times I've seen the salesperson know little to nothing about the product they're selling.
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Old 01-14-2013, 03:28 PM   #5
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Originally Posted by Arch View Post
Well I've owned my 2013 sport for 3 weeks now and I just realized a major error on my build sheet. The salesman I worked with to buy the wrangler told me I could tow up to 3500lbs if I got the hitch installed for $650. I paid for it got it installed and took it home only to realize my build sheet said I had the 3.21 gears rather than the 3.73. I emailed him back and told him of this and he assured me it could still tow 3500 and that all wranglers could...

I knew he was lying and researched on our forum. I called Chrysler Canada today and they told me I could tow a max of 1000lbs, less than a third of what I was told. I emailed him again and said I wanted the 3.73 gears because he mislead me and he said it was impossible and t would cost over $4000.

Anyways, I've got a case going now with the dealer. I realize I am to blame as well but when he told me it could pull 3500 I believed him.

Any advice ?
Why such the huge difference between gears?
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Old 01-14-2013, 03:30 PM   #6
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Well, even still, the max tow capacity for a 2-door is 2,000 lbs (3.73/4.10). Still not 3,500, but better than the paltry 1,000 you're currently at. It's truly a shame how little some sales people know about the vehicles they sell.

Sorry.
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Old 01-14-2013, 03:39 PM   #7
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Trust me I feel pretty sick about it. The sad thing is I did do my homework before I bought this thing. I knew every spec and what to ask from studying this forum. I asked him what gears and tow capacity it had. I guess my mistake was that I should have known the 2 door could only have 2000 rating not 3500. Anyways like I said it is my fault. I gained a relationship with him through my many visits and calls and so I just trusted what he said rather than question it.

Thanks for the help guys.
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Old 01-14-2013, 03:39 PM   #8
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Originally Posted by Arch View Post
I agree and I feel dumb for not asking to see the build sheet while I was looking. I just assumed this guy new what he was selling which is where I went wrong. We will see what happens but yea lesson learned the hard way, still love my jeep though.
It sucks man because you should be excited about your new Jeep instead of regretting such a large purchase. Unfortunately we have to go through sales men and dealerships to buy a Jeep, the best thing you can do is know exactly what you want, call them up to see if they can do it, order it and review everything carefully before signing anything. No matter how long it takes and how much of a jerk you think your being. Your spending a lot of money and you should take your time to avoid getting shafted in any way.
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Old 01-14-2013, 03:43 PM   #9
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I wouldn't say you are to blame. It could have been avoided if you checked, but I think it is the sales persons job to give you the correct facts on a vehicle. That should be there job to inform the consumer on the differences of particular vehicles and the options. Sadly when most walk into a dealership the consumer knows more about the vehicle than the sales team. Changing gears will not cost $4,000 it should be more like $1,500.

Here does lie the problem though, you signed for the vehicle with the specs shown on the build sheet. I would want the dealership to help out as well, but just wouldn't expect it.

What were you hoping to tow?
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Old 01-14-2013, 03:47 PM   #10
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I opened this thread thinking it was going to be about politics...
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Old 01-14-2013, 03:54 PM   #11
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I opened this thread thinking it was going to be about politics...
-----
Kinda like your 1st 2013 paycheck shrinking even though they said it wouldn't unless you made $400,000 or above? Thanks for not mentioning that the payroll tax holdiday was done. (income tax or other taxes, it was a political shell game)

Ok Hi Jack is done.

-------
I hope the dealership and the sales guy step up to the plate, say they were wrong and make it worth your while.
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Old 01-14-2013, 03:55 PM   #12
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Yes you are partly to blame for trusting the salesman. But I for one place the blame squarely on the incompetent(at best) or lying(at worst) sales person. You have the right to expect correct information from the dealer, and you should not feel responsible as the customer.
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Old 01-14-2013, 03:57 PM   #13
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seriously? 1,000 pounds?

Are you sure you're not looking at Tongue Weight -vs- Max pull weight?

I don't know anything about the JK's, I'll admit that right out of the gate. I just think that 1,000 is way to low of a statement and sounds more like max tongue weight...
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Old 01-14-2013, 03:59 PM   #14
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seriously? 1,000 pounds?

Are you sure you're not looking at Tongue Weight -vs- Max pull weight?

I don't know anything about the JK's, I'll admit that right out of the gate. I just think that 1,000 is way to low of a statement and sounds more like max tongue weight...
http://www.jeep.com/en/jeep_capabili...g/#WranglerTab,

2000 lb's is correct
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Old 01-14-2013, 04:15 PM   #15
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Originally Posted by ratchettt
Yes you are partly to blame for trusting the salesman. But I for one place the blame squarely on the incompetent(at best) or lying(at worst) sales person. You have the right to expect correct information from the dealer, and you should not feel responsible as the customer.
How can you purchase a car without reading the window sticker?
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Old 01-14-2013, 04:16 PM   #16
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Alright guys now I am insanely confused. Called the dealer and he told me no matter 3.21's or 3.73's the 2013 2 door sport can only tow 2,000LBS. Chrysler Canada told me for sure it was only 1000LBS. The salesman called me back apologizing and told me it was his first month and admitted he knew nothing about wranglers or tow ratings lol...

So who do I believe?!
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Old 01-14-2013, 04:19 PM   #17
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How can you purchase a car without reading the window sticker?
Yea already admitted I felt kinda dumb, thanks
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Old 01-14-2013, 04:22 PM   #18
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You got Ripped on the Hitch for $650 also!!

You can get the Hitch & Harness for $90, and the install is Plugging In 1 Connector and 4 Bolts. Wouldn't take longer than an Hour for the whole Install.
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Old 01-14-2013, 04:23 PM   #19
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Quote:
Originally Posted by Arch View Post
Alright guys now I am insanely confused. Called the dealer and he told me no matter 3.21's or 3.73's the 2013 2 door sport can only tow 2,000LBS. Chrysler Canada told me for sure it was only 1000LBS. The salesman called me back apologizing and told me it was his first month and admitted he knew nothing about wranglers or tow ratings lol...

So who do I believe?!
-------
Believe the Jeep website from a few posts back.

2,000 lbs max across the board for all 2 door Wrangler models.
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Old 01-14-2013, 04:25 PM   #20
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Quote:
Originally Posted by Arch
Alright guys now I am insanely confused. Called the dealer and he told me no matter 3.21's or 3.73's the 2013 2 door sport can only tow 2,000LBS. Chrysler Canada told me for sure it was only 1000LBS. The salesman called me back apologizing and told me it was his first month and admitted he knew nothing about wranglers or tow ratings lol...

So who do I believe?!
The manual says 1000 for 3.21 2000 for the others but I believe the highway safety administration. Has it listed as 2000 for all 2 doors. Don't quote me on that. It's the same frame, springs, shocks, and brakes as the 3.73 so you still can control it just as easy so 2,000 doesn't sound unreasonable for me

But yes. You could have installed the hitch yourself for ~$100
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Old 01-14-2013, 04:33 PM   #21
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Originally Posted by watson View Post
How can you purchase a car without reading the window sticker?

The consumer has a right to expect accurate information from the dealer. It's that simple.

I learned long ago car salespeople are mainly incompetent and always backcheck. But I still feel spit-on when they spout inaccuracies and guesses, because I feel it is my right to expect them to know their product. It is completely disrespectful and unprofessional.
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Old 01-14-2013, 04:34 PM   #22
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Alright, thanks for the help guys. Yea im 23 and this is my first vehicle so I know for my next jeep (hopefully not for 10 or so years). I called Uhaul and another company and they estimated around 400 for it but could change if install took longer. I live in an apartment, no tools, no shop around where I am (very small town) so I thought 600 was ok at the time considering they would install it right away for me. I've noticed things are a lot more expensive here in the maritimes than back home in Ontario.

I need to tow a medium U haul at the end of the year to move back to Ontario for good. I also own a small 15 foot sail boat that is probably under 1000 with trailer so that won't be a problem.
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Old 01-14-2013, 04:36 PM   #23
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Originally Posted by ratchettt View Post
The consumer has a right to expect accurate information from the dealer. It's that simple.

I learned long ago car salespeople are mainly incompetent and always backcheck. But I still feel spit-on when they spout inaccuracies and guesses, because I feel it is my right to expect them to know their product. It is completely disrespectful and unprofessional.

I agree Ratchettt, Although I was dumb for not fully looking at the fine print on the sheet I still feel ripped off and lied to in a sense. I am just glad to hear it is 2000 rather than 1000
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Old 01-14-2013, 04:43 PM   #24
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For the Hitch Install, all you need is a Philips Head and 3/4" Wrench or Ratchet. That's it.
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Old 01-14-2013, 04:47 PM   #25
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For the Hitch Install, all you need is a Philips Head and 3/4" Wrench or Ratchet. That's it.
I'll get my pen and pad out here and take note. Learning a lot from this forum. Mistake on my part, but I was also hesitant on the wiring of it and working full time plus being a student I am feeling pretty overwhelmed already. But if I knew it wasn't that hard I would have set aside a sunday to install, thanks.
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Old 01-14-2013, 04:48 PM   #26
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For the Hitch Install, all you need is a Philips Head and 3/4" Wrench or Ratchet. That's it.
Ratchettt is right here. Who is this Philips Head of whom you speak?
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Old 01-14-2013, 04:54 PM   #27
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If you had REALLY done your research, you would have known that you could have achieved the entire "Max Tow Package" by doing the following:
1. Buy the $90 hitch with harness from Qtech -- it could be installed by a newborn thumb-less monkey with a ratchet set and screwdriver.
2. Buy take-off Rubicon Springs and Shocks (MAX = $250) -- once again, a newborn thumb-less monkey could install these.

The good news is that you can re-gear your Jeep for around $1500. How/why the dealership wants to charge you $4000 is beyond me... oh, wait, I remember now: I spelled STEALERship wrong!!

Whatever the case, good luck to ya!
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Old 01-14-2013, 04:59 PM   #28
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If you had REALLY done your research, you would have known that you could have achieved the entire "Max Tow Package" by doing the following:
1. Buy the $90 hitch with harness from Qtech -- it could be installed by a newborn thumb-less monkey with a ratchet set and screwdriver.
2. Buy take-off Rubicon Springs and Shocks (MAX = $250) -- once again, a newborn thumb-less monkey could install these.

The good news is that you can re-gear your Jeep for around $1500. How/why the dealership wants to charge you $4000 is beyond me... oh, wait, I remember now: I spelled STEALERship wrong!!

Whatever the case, good luck to ya!
Good point. I wonder if taking the shocks and springs from a Rubi would void my 5 year warranty? I will have to ask on wednesday when I go to get my windshield replaced for free lol (stress crack out of no where, been a great 3 weeks of ownership!). As far as the 4 grand to replace the gears I have no idea what he was saying but would never even consider that price. I think it was just a scare tactic to shut me up.
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Old 01-14-2013, 05:15 PM   #29
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My 2013 manual says 2,000lbs for all two doors regardless of gearing.
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Old 01-14-2013, 05:20 PM   #30
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For all 2012's and 2013's, the two doors can tow 2000 pounds regardless of axle ratio or tranny.

It was different pre 2012 (based on gear ratio and tranny type)...so that could be where the confusion is coming from.

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